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“Reservations need not apply”

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Holiday Inn Express & Suites - The Hunt Lodge
Ranked #3 of 8 Hotels in McCall
Certificate of Excellence
Missoula, Montana, United States
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Reservations need not apply”
Reviewed 20 August 2012

After traveling by motorcycle with a big group we arrived in beautiful McCall, ID. When pulling up to the hotel it was well kept and looked like a great place. And to be fair the actual hotel is very nice, and the rooms are nice. However we had made reservations months in advance for a specific room. When we began our check in we were told that that room was no longer available. (Mind you that the charge to this room had already been charged to our credit card at the time of the reservation, so it had already been paid for). When we asked what the point of a reservation was if it wasn't going to be honored. To which we were told that the room we would get was the same price. The issue wasn't the price but that we were the paying customer that had already paid and were now being told that they could not provide us what we had reserved months ago. The lady at the front desk acted annoyed as if we were an inconvenience to her. I was contacted by their website for a review and I put down all of my concerns and have asked to be contacted as I don't think that any "customer" needs to be handled this way. McCall is a small town with MANY options of lodging....don't think I need to empty my pockets into theirs again if this is their attitude. But like I said, the rest of the hotel was pretty nice. Didn't eat the breakfast since there is a FANTASTIC restaurant across the street that has HUGE portions and EXCELLENT prices.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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154 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Boise, Idaho
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2012 via mobile

We were very happy with our room. The staff was friendly and the location was good - right across the street from The Pancake house. The complimentary breakfast was quite good also.

The pool was quite large and the hot tub was also huge!

Stayed August 2012
Helpful?
1 Thank Christine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Canada Flintridge, CA
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 15 August 2012

Approximately 3 months prior to our planned stay at this motel in conjunction with the Ride Idaho bike tour, we had to cancel our trip due to a change in my husband's work schedule. We were not refunded our $139.86 and instead were given a gift certificate in that amount for a future stay which will expire in 2013. This left such a bad taste in our mouths that we are unlikely ever to stay there if we ever do plan a trip to that area in the next year, and we're still somewhat baffled that a well known chain like this gets away with such a low-end business practice. Every other hotel/motel along the way refunded our money. Our advice to you: make a reservation somewhere else.

  • Stayed August 2012, travelled with friends
    • Value
    • Service
Helpful?
Thank DHBall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boise ID
Level Contributor
121 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 30 July 2012

The Holiday Inn Hunt's Lodge gives a lot of bang for the buck. Free WiFi, The indoor pool, linen package, beds, bathroom, and free breakfast are of good solid quality. It misses that next step in luxury by not having grounds or garden, and for the wall unit heat/AC.
Because of that this has the feel of a nice motel.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JudyfromBoise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 July 2012

We stayed here during our 5-day visit to McCall. The hotel is clean, decor well done, great beds and linens, and excellent breakfast. It was a great place to base our visit to the area. Reservations handled well and room maintained well during our visit. Love the coffee availability, beverages/ice on each floor and free newspaper.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathleen55057MN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boise, Idaho
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 July 2012

Oh, where do I begin! I have never been more excited to receive a survey and have the opportunity to give my feedback on an experience. Brett, an individual working at the front desk upon our initial arrival, was atrocious.

My guest and I arrived at approximately 2:15pm. We walked into the lobby, weighted down in bags and stood at the front desk, staring at Brett, while he stood in front of us working on paperwork. There is an impossible chance that he did not hear us come in. We stood for about a minute before my guest got his attention. His first statement was not "Oh, I'm sorry I didn't see you!" or "Welcome to the Holiday Inn!" it was a dismal, lackluster, "Can I help you?"--obviously you can help us. We didn't just stop in for free coffee. I explained that we wanted to check in. His response was "Well your rooms won't be ready yet so come back later." Brett didn't offer to check our luggage. He didn't offer up a time to return, nor did he apologize for the inconvenience.

We packed up our luggage and left, assuming that we should return around three. My guest and I returned at approximately 3:10. We walked in, same as before, loaded up with luggage. Brett was now talking to another individual--a blonde girl--and neither associate greeted us. After standing for about a minute AT the desk, with the two associates immediately in front of us, we were FINALLY greeted by Brett with a "Can I help you?" -- I find it absolutely jaw-dropping that he could not remember us from less than an hour ago and that he STILL was lacking a welcoming attitude.

At this point, I was upset. If you plan on running a profitable business, you have to treat your customers with compassion and an "I can help you" attitude. This includes welcoming them to your establishment and acknowledging them in a timely manner. Brett demonstrated the complete opposite. As someone who has spent countless hours in Priority Club hotel rooms to earn points to use on this trip, I was absolutely let down and infuriated by my experience. After this visit, I would have been more willing to PAY for a room elsewhere then to use the points I had earned.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Taylor W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - The Hunt Lodge, responded to this review, 6 August 2012
Dear Taylor W,

Thank you for being a Priority Club member and for leaving us a feedback. Let me take this opportunity to apologize for the unacceptable service you have received during your stay. I assure you that every comment, no matter how small, is taken very seriously as this issue will be looked into immediately. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boise, Idaho
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 July 2012

This is the third time we have stayed at The Hunt Lodge. The rooms are still clean and well kept like all the previous times. In the past the service was absolutely great. Front desk service this trip was indifferent at best. My husband remarked that "She was only friendly because she had to be." We are not demanding hotel guests but we do appreciate it when hotel staff make an effort to make us feel welcome.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RitaMae541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehuntlodge, General Manager at Holiday Inn Express & Suites - The Hunt Lodge, responded to this review, 19 July 2012
Dear RitaMae541,

Thank you very much for posting your review. I'm glad to hear that you've enjoyed your stay in the past with us and returned for a visit. I am concerned with the level of service you received and would like to learn more about the experience so I can make sure it doesn't happen again. If you would please e-mail me at jon.glidewell@thehuntlodge.com or call (208) 634-4700, then we can discuss ways to make it better.

Thank you again for taking the time to post your review. I look forward to hearing from you soon!

Best regards,

Jon Glidewell
General Manager
The Hunt Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites - The Hunt Lodge

Property: Holiday Inn Express & Suites - The Hunt Lodge
Address: 210 N 3rd St, McCall, ID 83638-4403
Phone Number:
Region: United States > Idaho > McCall
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 8 Hotels in McCall
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites - The Hunt Lodge 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
The Hunt Lodge in McCall, Idaho. A stunning Mountain Lodge located on Scenic Highway 55 in the heart of Idaho's west central mountains. Enjoy the rich ambiance, our attentive staff, indoor heated pool and spa, conference center, and high speed wireless internet in our luxurious guest rooms. ... more   less 
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Also Known As:
Holiday Inn Express & Suites - The Hunt Hotel Mccall
Holiday Inn Express And Suites - The Hunt Lodge
Holiday Inn Express Mccall
Holiday Inn Mccall
Mccall Holiday Inn
Holiday Inn Express & Suites - The Hunt Lodge McCall, Idaho

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