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“Friendly, helpful staff” 4 of 5 bubbles
Review of Best Western Plus University Inn

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Best Western Plus University Inn
Ranked #1 of 7 Hotels in Moscow
Certificate of Excellence
Hempstead, United States
1 review
“Friendly, helpful staff”
4 of 5 bubbles Reviewed 21 July 2013

A clean hotel; the hotel room was not strikingly different in decor than other hotel rooms, but it had a microwave and a fridge. The staff was very helpful, and even arranged for a shuttle to take us to the movies.

  • Stayed July 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Lindsey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 31 July 2013
Dear Lindsey S,

We appreciate you letting us know about your recent stay at our hotel. I am glad that you found the hotel staff helpful and that you were able to take advantage of the hotel shuttle.

Sincerely,

Chad Purcell
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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703 reviews from our community

Traveller rating
    429
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • Russian first
  • Any
English first
New York City, New York
Level Contributor
199 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 bubbles Reviewed 18 July 2013

We are on our road trip all over Idaho. We did not book in advance because we just want to drive on and stop where the place calls us. We booked at Best Western Plus University Inn and we will not hesitate to recommend it to our friends. The room is a good-sized room - very clean, good water pressure and very clean bathroom. Plus is the breakfast - waffle comes out just right (nice and bit crispy), bacon, eggs, fruits, cereals etc. In short, a really good breakfast. The attendant was very courteous. It was a great way to start the day. The court yard is beautiful - especially the red flowers.

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travelmystique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 29 July 2013
Dear travelmystique,

Thank you for the above review. The kitchen is thankful for the compliments regarding the full hot breakfast. The red flowers are Geraniums and they are also found at our sister property, The Coeur d' Alene Inn, and The Coeur d' Alene Resort. We hope to see you again soon.

Sincerely,

Chad Purcell
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lynden, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 July 2013

We stayed for 3 nights with our 4 kids. We booked 2 rooms with a door between - which worked great. Breakfast was amazing - lots of variety and fresh. The pool was excellent; they were going to close it for a day and the maintenance man noticed how disappointed my kids were and then told them to come back at 4pm; he would work hard to get it fixed ASAP. We had lots of other good service from other employees. Great stay and would highly recommend this hotel.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Darryn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 26 July 2013
Dear Darryn K,

Thank you for posting this review. We are always happy to hear what our guests think about our hotel. I am glad that Shane, the maintenance man, was able to get the pool opened in time for your family to enjoy it. Thank you for choosing to stay with us and we hope to see you again soon.

Sincerely,

Chad Purcell
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cle Elum, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 July 2013

After staying in john day at best western and going to see the Armstrong gold nugget in baker city Oregon, we traveled 500 miles on the goldwing with our WSU cougar mascot on the back, we headed for Moscow. This is our second stay at his hotel and was as pleasant as the first one. After the long ride, it was great to cool down with complimentary drinks from the bar. We walked to the grocery store next door for some fruits and veggies. The night was very quiet and was well rested in the morning to continue our 250 mile ride home. This place is very very clean and the check in staff was very helpful by getting me the extra coffee I had requested. Although I slept in and missed breakfast I had eaten it before, and I know I missed a good one. We love this hotel and will always come back and stay anytime we are in the area....except game day. Go Vandals...but love our WSU cougs..

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank wingingtheUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 10 July 2013
Dear wingingtheUS,

Thank you for your review of your recent stay. I am happy to hear that we were able to offer you extraordinary service. I am glad that you had a chance to use the free drink coupons that are enjoyed by every Best Western Rewards member that stays at our hotel. We look forward to seeing you on your next trip to area. Thank you.

Sincerely,

Chad Purcell
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tacoma, Washington
Level Contributor
147 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 bubbles Reviewed 7 July 2013

We were on a quick overnight trip to the Pullman-Moscow area and this motel was perfect for us. The lobby was cool and welcoming on a very hot day, and check-in was quick, efficient, and friendly. With our AAA and Best Western Rewards memberships, we got a great rate, treats for our dog, AND complimentary drinks in the bar.

The courtyard and outer flower beds were FULL of beautiful geraniums and the lawn could not have been greener; though this is an older (1970's?) property, upkeep is clearly a priority here. The pool area looked fresh, clean, and tempting, though we didn't have an opportunity to use it.

Our room was not large, but was, again, cool and welcoming. Extremely clean. Newer-looking light pine furnishings. Very large flat-screen TV. Microwave and fridge. And a medium-sized bathroom--not the too-small-to-turn-around bathrooms some newer motels offer.

Our overwhelming impression was that this motel was very quiet. It was the Fourth of July, but not only did we hear no war-zone-style explosions during the night, we heard NO motel-guest-noises. The walls are all cement block, the absolute opposite of the paper-thin walls in most newer motels (the ones with the tiny bathrooms...). From the looks of the parking lot, it was very full that night, but this motel either attracts the most polite guests in the world, or the noise insulation is extremely efficient.

Breakfast is definitely above average--we found all the usuals, plus scrambled eggs, bacon, and wonderful home-style red potatoes with peppers and onions. It is served in a very nice dining room which was inadequate for the crowd on that particular morning-- but we were directed to overflow seating across the hall in a banquet room by a very professional waiter who also served as maitre d' and busboy.

The only slightly negative comments I can make are these: I'm surprised they still have bedspreads and don't triple-sheet. And the bathroom tile has not yet been upgraded.

We will feel that we have found a gem and will definitely stay here again when we're in the area.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank agoneil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 8 July 2013
Dear Agoneli,

Thank you for taking time to review our property. We know you have a choice when your travel and, on behalf of our staff, I would like to thank you for choosing to stay at our property. I also wanted to mention that we do have the "nicest guests in the world" but the walls are efficiently insulated to reduce noise also. Please come back and see us soon.

Sincerely,

Chad Purcell
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mossyrock, Washington
1 review
5 of 5 bubbles Reviewed 1 July 2013

We went to Silverwood near Coeur d'Alene, tried BW in that town, it was full, they suggested Moscow, and made us a reservation, how glad we are because we enjoyed the ride down to Moscow, beautiful area and the accomodations were great. Room was clean and comfortable with a beautiful view of their courtyard with outside beautiful walkways to the awesome pool and hot tub. Fabulous hot breakfast and great good looking staff.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank janis h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 4 July 2013
Dear Janis H,

On behalf of our entire staff, I would like to thank you for taking the time to give us this review. I am glad you enjoyed the drive down from Coeur d' Alene, the Palouse is beautiful this time of year while all of the crops are growing. The kitchen is glad to hear that you enjoyed the full hot breakfast as well. We look forward to the opportunity to accommodate your lodging needs for any future trips to this area.

Sincerely,

Chad Purcell
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Tapps
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 25 June 2013

Wonderful place to stay! Nice rooms, very friendly and helpful staff. The breakfast was excellent and well at the lounge. Right across the street of the U of Idaho campus and only 10 min. from WSU campus. We will be back!

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jeffrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 2 July 2013
Dear Jeffrey B,

Thank you for taking the time to give us a review. We are happy to hear that our location was convenient for you during your stay. We look forward to having the chance to accommodate you on your next trip.

Sincerely,

Chad Purcell
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus University Inn

Property: Best Western Plus University Inn
Address: 1516 Pullman Road, Moscow, ID 83843
Phone Number:
Region: United States > Idaho > Moscow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Moscow
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus University Inn 3*
Number of rooms: 173
Official Description (provided by the hotel):
Business and leisure guests alike will love staying a the centrally located and newly renovated BEST WESTERN PLUS University Inn - situated just minutes away from Pullman, Washington and Moscow's historic downtown, which makes it perfect for visiting both the University of Idaho and Washington State University. ... more   less 
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Also Known As:
Best Western Plus University Inn Moscow Pullman Hotel Moscow
Best Western Moscow
Moscow Best Western
Best Western Plus University Inn Moscow, Idaho

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