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Best Western Plus University Inn
Ranked #1 of 7 Hotels in Moscow
Certificate of Excellence
Reviewed 13 June 2008

Went to Moscow for a wedding. Rooms were booked in advance for wedding guests so I didn't specifically choose the BWUI, but for the most part I was pleased with the hotel.

The front desk personnel were quick, efficient and personable. I liked that there were hallways -- your door doesn't open to the outside -- felt safe there. The rooms and hallways were clean. I did not find it old, tired or worn at all, as other reviewers have stated. Didn't eat at either of the restaurants -- too much family stuff going on. But we did hit the Starbucks across the street in the mall more than once! And we didn't even see the pool, so can't venture an opinion there either. The Quiet Bar was just that, intimate, quiet, a pretty view into the courtyard. Friendly bartenders who made my Colorado Bulldog exactly the way I like it.

My only complaint, and the reason for only 4 stars, was the bed. It was so uncomfortable (hard) that I woke up sore every morning. This is a big thing when basically the only thing you're doing there is sleeping! Maybe I should have gone for 3 stars but that seemed a little harsh when the rest was quite nice.

Oh, and FYI if you can't do stairs be SURE and ask for a lower level room. The place has two stories and no elevators. (They'll help you get your luggage up if you need help with that.)

  • Stayed: June 2008, travelled on business
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Thank Zoeycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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805 - 811 of 815 reviews

Reviewed 4 May 2008

Overall, my stay was slightly above average, but an interaction with management late in the stay left a foul taste in my mouth. First, the good stuff:

+Friendly, helpful staff
+Decent location
+Nice pool area/ fitness center
+Large meeting facilities
+Intimate bar
+Popular breakfast spot
+Clean, secure, comfortable rooms

Things that need work:
+Ridiculous entrée prices in The Broiler ($30-50)
+Management attitude. To explain...

...I guess, since the hotel is near a university, the staff has a lot of interaction with local college students. Unfortunately, that showed up the the form of the bartender curtly asking for ID before I crossed the threshold of the lounge. Also, you might want to call the desk before inviting your friends to visit you at the pool. When management saw ten young people in the pool, they called the police on us BEFORE coming to talk to us! Once my name and room number were verified, the police were sent away; but I felt that a paying guest should be treated with a bit more respect.

WORSE than that was that when I asked to speak with the manager about it later, he couldn't be found. Upon checkout, I asked for a comment card, but the front desk agent "wouldn't know where to look for one."

So, bottom line is that the facility and front-line staff are above average, but the management attitude brings the score down to just average.

  • Stayed: March 2008, travelled on business
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1  Thank Skyler R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2008

I just got back from a third visit to Moscow, Idaho in as many years, and stayed at the Best Western University Inn for the third time.

This is one of the nicer Best Western's I've stayed at. Very clean and functional with a nice lobby and friendly workers. The indoor pool and hot tub were great after a day of meetings and the free breakfast was pleasant. Good wireless internet signal as well.

On the down-side, it's a bit of a walk to get to a restaurant off-site. Other than this, I think it's a pretty good hotel all around. I'll be staying there again.

  • Stayed: April 2008, travelled on business
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Thank YoPedro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2007

This hotel is pretty old (especially compared to the fabulous Best Western we stayed in last night in Cle Elum). The room is small and outdated. The bathroom had been spruced up though. The continental breakfast only runs until 9 a.m. Really wish we had stayed somewhere else.

  • Stayed: August 2007, travelled with family
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Thank SaraaahhhhJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2007

What a great place to stay! The rooms were very clean and very quiet. We couldn't even hear anyone walking in the hallway. The staff was helpful but didn't expound on any answers. The cafe had very good food at reasonable prices, but don't go if you're in a hurry. We skipped the restaurant after looking at the prices on the menu ($$$). There is a busy mall next door and also a fabulous restaurant - the Sangria Grill. Another traveller on TripAdvisor had recommended this restaurant and we found the name circled in the phone book in our room. Just had to try it and were we glad we did. The kids swam all day in the pool and loved it, even though the pool seemed unheated. It took a little getting used to, but when the afternoon heated up to 95 degrees, the pool felt a lot better. My one big disappointment was the beds - they felt like plywood boards. If you like VERY firm beds, you won't have a problem. I would, however, not hesitate to stay here again (especially if I bring an air mattress along).

  • Stayed: August 2007, travelled on business
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2  Thank M.A.55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2007

We've stayed at the Best Western-University Inn on many occasions. Also, have eaten in both the cafe (Pantry) and restaurant (The Broiler). The property is one of the best managed in the Northwest. Quality of rooms, food, service, and other amenities are by far the best in Moscow.

It is also the venue for the majority of major events in the area. Many university activities (UIdaho and WashState) occur here and the Inn is a major supporter of these institutions and the communities (Moscow, ID and Pullman, WA).

  • Stayed: December 2006, travelled as a couple
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2  Thank UtahProfessor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2007

Stayed at the University Inn while visiting the campus of Washington State University (about 8 miles east in Pullman). The place was nice. It wasn't great nor was it bad. The room was clean, the hot tub was hot, the indoor pool was cold (too cold) and the sauna still used real steam. The "fitness center" was a joke. It was in a very small room and only had a couple pieces of equipment. Thankfully I was the only one working out. Their included continental breakfast was adequate but nothing to write home about. For the price its a good deal.

  • Stayed: April 2007, travelled with family
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Thank Bill_from_Washington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus University Inn

Address: 1516 W Pullman Rd, Moscow, ID 83843-4094
Phone Number:
Region: United States > Idaho > Moscow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Moscow
Price Range: £75 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus University Inn 3*
Number of rooms: 173
Official Description (provided by the hotel):
Business and leisure guests alike will love staying a the centrally located and newly renovated BEST WESTERN PLUS University Inn - situated just minutes away from Pullman, Washington and Moscow's historic downtown, which makes it perfect for visiting both the University of Idaho and Washington State University. ... more   less 
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Also Known As:
Best Western Plus University Inn Moscow Pullman Hotel Moscow
Best Western Moscow
Moscow Best Western
Best Western Plus University Inn Moscow, Idaho

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