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“Great staff!”

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Best Western Plus University Inn
Ranked #1 of 7 Hotels in Moscow
Certificate of Excellence
Moscow, ID, United States
1 review
“Great staff!”
Reviewed 11 November 2013

We were welcomed by great and accomodating staff and the great service continued throughout our stay. This will be our "go to" spot when visiting Moscow! Also had great breakfast- the service and food was quality.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kristina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 13 November 2013
Dear Kristina G,

Thank you for staying with us and letting us know about your recent stay. It is great to read that you were impressed with the high level of service that we strive to offer at this hotel. We look forward to seeing you again soon.

Sincerely,

Chad Purcell
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

764 reviews from our community

Traveller rating
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    18
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Boise, United States
1 review
Reviewed 5 November 2013

This hotel is the most convenient place to stay when visiting students at University of Idaho. The pool and hot tub were clean, as was our room. The staff was very helpful. Sad to say the hot breakfast as worse than cafeteria food. We chose not to eat breakfast the second day.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Steven F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 7 November 2013
Dear Steven F,

Thank you for letting us know about your stay at this hotel. It is good to hear that you found the location to be convenient. We pride ourselves on our clean rooms and facilities it is appreciated to hear that you enjoyed them.

Sincerely,

Chad Purcell
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, United States
1 review
Reviewed 4 November 2013

We expect a price hike at peak times, but the service and food quality left something to be desired. The room wasn't ready until after dinner. Weekend breakfast hours weren't extended. Sunday's breakfast was cold. Staff were inattentive at checkout. Usually we like to stay at the hotel, but this weekend, the staff needed to make more efforts. I'll think twice next time about paying double for a subpar stay.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Catherine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 7 November 2013
Dear Catherine R,

Thank you for letting us know about your recent stay. I regret the fact that the stay was not fantastic for you. We appreciate the constructive criticism and we will use it to better our customer service. We do remain competitively priced for the special event weekends in the area. If there is anything else we can do for you please do not hesitate to contact me directly at the hotel.

Sincerely,

Chad Purcell
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nampa, United States
1 review
Reviewed 4 November 2013

Best Western in Winnemucca NV almost never has a room available at government rate. I never have trouble getting into this motel. Staff usually finds a room for me. I enjoy staying at clean reliable motels.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kenneth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 6 November 2013
Dear Kenneth P,

Thank you for taking the time to let us know about your stay. We are pleased that we were able to reserve you a room at the government rate. Please consider us when making hotel arrangements in the future.

Sincerely,

Chad Purcell
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Black Diamond, WA, United States
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 October 2013

i had this heard that this hotel looks old, it does but i had also heard that it is comfortable with an excellent staff, it most definitely is. From the manager to the bar staff to the restaurant staff to housekeeping, everyone was helpful, accommodating and very friendly. Though with the exception of the manager they were all very young, they were not your usual college town employees. everyone there genuinely cares. dont let the exterior fool you. there is no better place to stay in town.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Scott V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 6 November 2013
Dear Scott V,
Thank you for writing this review. It is good to hear that you enjoyed the high level of service that we offer at our hotel. We look forward to seeing you next time you are in the area.

Sincerely,

Chad Purcell
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Langley, BC, Canada
Level 6 Contributor
94 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 21 October 2013

We arrived at 11 pm after a long drive. We stayed for two nights, to attend a conference in Moscow. The welcome was great! Check in went smoothly, the room was clean, nice, spacious, everything that we needed was there.
It was completely booked, but still there was sufficient parking space.
Breakfast was good, as usual at Best Western hotels.
The rooms were quiet. Hardly any noise, despite the fact that it was fully booked.
They have a nice inner court yard and a pool. (and fitness room but I didn't use that).
I can't think of anything that did not meet our expectations.
For this price it was certainly a very good value.
It is close to the Palouse Mall, which has lots of stores. Also not far from downtown Moscow.
Certainly recommended!
I expect I will stay here again in the future.

Room Tip: Any room is good. There are several exits/entrances and you can park your car close to any of those...
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AS1166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 24 October 2013
Dear AS1166,

Thank you for taking the time to write this review. We are happy to know that you enjoyed your stay and were able to enjoy the facility. I am also glad that you found adequate parking even though we were full the night you stayed with us. We hope to see you again.

Sincerely,

Chad Purcell
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lethbridge, Canada
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 October 2013

Stayed at the Best Western University Inn in October on a golf trip to the area. The rooms are clean and beds are comfortable. Morning breakfast was welcome and substantial. The shopping mall is just across the street as are numerable restaurants, but why go there when you can eat delicious meals right at the hotel. Best of all were the accommodating, friendly staff--the type that you would like to employ in your own business--willing to go the extra mile and exemplify service.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sinnamon4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 24 October 2013
Dear Sinnamon4,

Thank you for letting us know about your recent stay at this hotel. It is fantastic to know that you were given great customer service. I noticed that you said you were golfing in the area. We do offer great golfing packages. If you have any questions or want to talk about future reservations please do not hesitate to give us a call.

Sincerely,

Chad Purcell
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus University Inn

Property: Best Western Plus University Inn
Address: 1516 W Pullman Rd, Moscow, ID 83843
Phone Number:
Region: United States > Idaho > Moscow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Moscow
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus University Inn 3*
Number of rooms: 173
Official Description (provided by the hotel):
Business and leisure guests alike will love staying a the centrally located and newly renovated BEST WESTERN PLUS University Inn - situated just minutes away from Pullman, Washington and Moscow's historic downtown, which makes it perfect for visiting both the University of Idaho and Washington State University. ... more   less 
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Also Known As:
Best Western Plus University Inn Moscow Pullman Hotel Moscow
Best Western Moscow
Moscow Best Western
Best Western Plus University Inn Moscow, Idaho

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