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Best Western Plus University Inn
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Reviews (825)
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585 - 590 of 825 reviews
Reviewed 11 May 2014

altho this hotel is currently undergoing renovations the staff went out of their way to make this a pleasant stay. I would highly recommend this hotel for great value and perfect location. I did not use the pool this time but it is a really nice pool looking out onto the gardens. In general Best western is my choice for a well priced hotel and this one is on the above average side.It will be really great when the renovations are done

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank kateobrien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Manager at Best Western Plus University Inn, responded to this reviewResponded 12 May 2014

Dear Kateobrien,

Thank you for taking the time to write a review about our hotel.

We’re happy to hear that we were able to provide you with a pleasant stay. We strive daily to make sure that our guests experience the best stay possible.

We are going through renovations and are making some fantastic improvements to better our guest’s experience. Our lobby has recently been completed and soon, all our guest rooms will be completely renovated with top-of-the-line mattresses, contemporary furniture, and floor to ceiling aesthetic improvements.

We greatly appreciate your loyalty to the brand and can’t wait to see you next time you’re in town!

Your friends at Best Western Plus: University Inn

Derek Klompien
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

The rooms are quiet and the breakfast is good but the rooms smelled like moth balls and the maid service was lacking. The maid service came in and made the beds in a poor quality fashion and hung up towels that had been placed on the floor. I am not sure why but our room smelled like moth balls.

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Barb B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Manager at Best Western Plus University Inn, responded to this reviewResponded 6 May 2014

Dear Barb B,

We appreciate you taking the time to write a review about our hotel.

We would like to sincerely apologize for not exceeding your expectations. As you may have noticed we are going through an extensive remodel that will be showcasing newly renovated guest rooms equipped with contemporary furniture, high-end mattresses, and floor to ceiling aesthetic improvements.

Your comments have been brought directly to the attention of our housekeeping manager, so they may be resolved immediately. We appreciate when guests bring issues to our attention, so that we may actively correct and improve our hotel to ultimately give our guest’s the best stay possible.

I hope that the letter I sent you resolved all issues with your stay, as we would love to have you return, so that we may prove to you that we really are the best in town.

Sincerely,

Derek Klompien
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2014 via mobile

This is a great place with a friendly staff. They are doing some needed renovations. It should be very nice when complete. They have a wonderful breakfast that is included with the room. Fresh eggs. Real bacon. Fried potatoes. Biscuits and gravy. Hard boiled eggs. Etc. Very good place. We'll come again.

Stayed: April 2014, travelled with friends
1  Thank mcmac53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Manager at Best Western Plus University Inn, responded to this reviewResponded 28 April 2014

Dear Mcmac 53,

Thank you for your kind review.

We are happy to hear that our staff provided you with a welcoming friendly stay. We strive daily to provide our guests with the best stay possible and after our remodel is completed we will have an upgraded facility that will showcase contemporary guest rooms, additional convention space, renovated lobby and two newly installed elevators.

We look forward to your next stay with us.

Your friends at Best Western Plus: University Inn

Derek Klompien
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014

We were in town for Mom's weekend at WSU. Room wasn't quite ready upon arrival so Jacky gave me some coupons to get something to drink in the restaurant. I received a message shortly that the room was ready and when I came back into the lobby, Jacky called me over by name. Check in was super fast. Room very clean and comfortable. Breakfast was great. Bacon, eggs and all of the standard other items on day one and sausage and eggs....on day two. Alan came by our table a few times to take the dishes and make sure all was good. Very nice service. Check out was super fast. Schyanna was the front clerk. Very professional and kind. We made a reservation for next year too! Thanks!

Room Tip: Get a poolside room! Your door opens directly to the pool area. Nice to sit on the patio furniture right outside of our room.
  • Stayed: April 2014, travelled with friends
    • Value
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Thank autumn1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Manager at Best Western Plus University Inn, responded to this reviewResponded 20 April 2014

Dear Autumn1010,

Thank you for your kind review!

We had a great time accommodating all the WSU moms. We understand that it’s a special time of year where all the mothers get to enjoy some quality time with their children. It’s very important to us that we provide you mothers with the best stay possible during your visit.

Our full hot breakfast is a big hit with our guests, as it provides the perfect start to their morning. We’re happy to hear you had the chance to enjoy our breakfast each morning of your stay.

Your comments regarding our team members (Jacky, Alan, Schyannya) have been passed along and they would like to collectively say “Thank you!”

We can’t wait to see you on your next visit!

Your friends at Best Western Plus: University Inn

Derek Klompien
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2014

The beds were so comfy. The pillows, you want to go buy some of them. The full breakfast consisted of eggs, sausage or bacon, red potatoes, biscuits and gravy, toast, waffles, cereal, oatmeal, yogurt, fruit, and great little muffins. excellent drink bar as well. The prime rib was outstanding. the pool was a great temperature and the hot tub was nice and warm. a great place for the kids and adults to swim and relax at night.. fun for the whole family..

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Kim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Manager at Best Western Plus University Inn, responded to this reviewResponded 11 April 2014

Dear Kim G,

Thank you for taking the time to write a review about our hotel.

We are so happy to hear that you and your family had the chance to enjoy everything our hotel has to offer.

We receive several positive comments regarding our bedding, so it’s great to hear that we have another satisfied guest. It’s very important to us that all our guests are comfortable and get the best night sleep possible.

Our complimentary daily hot breakfast is always a big hit with our guests, as it provides the perfect start to their mornings. Without the hassle of leaving the hotel and finding a restaurant that serves breakfast, it allows for our guests, especially ones with families, a convenient and economic way to sit down, relax and enjoy the most important meal of the day.

Our signature prime rib, served daily at our on-site restaurant Seasons, is our most popular entrée, so great choice giving it a try. Seasons also serves a variety of different cuisines, so if the kids aren’t wanting steak or salmon they have an option of burgers or sandwiches.

It’s great to hear that you and your family had a blast in our indoor heated pool and hot tub. There’s nothing better than spending some quality family time splashing and playing around in our pool area.

Thank you again for your kind review and we look forward to seeing the entire gang upon your next visit!

Your friends at Best Western Plus: University Inn

Derek Klompien
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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