We selected this motel because of its high rating on TripAdvisor. Upon arrival, the parking lot was largely blocked off due to construction. When we stated our concerns about construction noise, the receptionist stated that she had few complaints. The male clerk stated that the renovation was concluding with the parking lot phase. Upon going into our room, we found that the television channel list was inaccurate. There were only 10 channels available other than music channels. We called the front desk and the receptionist advised that she was very surprised to hear about the lack of channels. She said that she would have the maintenance employee come to our room and fix the problem. Upon entering our room, the maintenance employee said that he hated to tell us but the hotel only offered the 19 limited HD channels because the hotel did not want to replace the televisions until the renovation is complete. Upon being told what the clerk had said about being surprised, he agreed that the clerk could have told us rather sending him to our room with a preprinted channel list. There were also construction workers at work in the restaurant. We asked to check out and the desk clerk processed us out and apologized for our experience.
- Official Description (provided by the hotel):
- Business and leisure guests alike will love staying a the centrally located and newly renovated BEST WESTERN PLUS University Inn - situated just minutes away from Pullman, Washington and Moscow's historic downtown, which makes it perfect for visiting both the University of Idaho and Washington State University. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus University Inn Moscow Pullman Hotel Moscow
- Best Western Moscow
- Moscow Best Western
- Best Western Plus University Inn Moscow, Idaho