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“Depressing.”

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Best Western Plus University Inn
Ranked #1 of 7 Hotels in Moscow
Certificate of Excellence
Manila
Level Contributor
87 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Depressing.”
2 of 5 bubbles Reviewed 20 August 2014

I've stayed here many times over the past year, and for some reason my business books me here. The decor is much-improved due to a recent remodel but avoid the restaurant at all costs--there are no windows, which makes it feel depressing, and the food is very poor. Though the staff was friendly, they kept hustling our 10-person party from here to there in the lobby because they were "taking pictures for Google." I wouldn't have minded, of course, but they asked to move about five times in twenty minutes and it was all a bit ridiculous.

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 23 August 2014
Dear Jeff B,

Thank you for taking the time to write a review about our facility.

We truly apologize for the inconvenience the photography may have caused you and the group during your stay. As you may note, it is a one-time event with Google in order to have our photos updated with our recent remodel.

If we can provide you assistance concerning your recent stay or anything else, please don’t hesitate to contact me at 208-882-0550 ext. 307.

Sincerely,

Jacqueline Vazquez
Front Office Manager
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Write a Review

717 reviews from our community

Traveller rating
    438
    187
    66
    17
    9
See reviews for
322
83
27
205
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Tumwater, United States
2 reviews
5 of 5 bubbles Reviewed 20 August 2014

Love to stay here. Always clean, comfortable and conveniently located. The staff is helpful and professional. Food and beverage are excellent. The new remodel is very attractive and the mattresses are extremely comfortable. The swimming area is the best! Have stayed and eaten here for over 30 years and it continues to improve without loosing its character.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Margaret S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 23 August 2014
Dear Margaret S,

Above all, thank you so much for being a loyal guest to our hotel for over 30 years! It really means that we are doing something right in providing you with satisfaction each time.

Thank you for noticing our wonderful remodel as we also agree with you that it is very attractive and couldn’t be more excited to share it with you and all of our guests. We have 36 years of experience and maintaining great character from the beginning has always been very important to us.

We are happy to see that you’ve been able to use all of the amenities our hotel has to offer such as our pool, restaurant, complimentary guest breakfast and more. We look forward to your future stays and again, thank you for your loyalty!

Sincerely,

Your friends at Best Western Plus: University Inn
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Calgary
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 18 August 2014

Our Canadian Golf Group returned for our fourth year - once again the staff at the University Inn outdid themselves. With excellent value and service along with Palouse Ridge, Lewiston and Circling Raven golf why would we stay anywhere else.

  • Stayed June 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank Chuck627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 23 August 2014
Dear Chuck627,

We really appreciate that you enjoy our facility, service and golf packages so much!

Year after year we look forward to your golf groups’ visit and are more than happy to provide you with excellent service every time. We look forward to the coming years and wish you a great rest of your summer!

Thank you for writing a review and we look forward to your next visit!

Sincerely,

Your friends at Best Western Plus: University Inn
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Lakewood, United States
1 review
5 of 5 bubbles Reviewed 18 August 2014

The management and service at this facility was excellent. The sales manager completed all scheduling and room assignments as requested. The staff from front desk thru Lounge/Bar were professional and friendly as they provided excellent service. Would recommend them to anyone.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 23 August 2014
Dear Frank M,

Thank you for taking the time to write a review of our hotel.

The sales department and all of the employees work to make our guests satisfaction our #1 priority. Our golf packages are a great way to have a fantastic time out on the course with no hassle to you at all. From five golf courses to choose from or choosing them all, to nightly accommodations, and setting up tee times we take care of it all for you.

Again, thank you for the candid review and we hope to you and your golfing buddies again soon!

Sincerely,

Jacqueline Vazquez
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 17 August 2014

We stayed one night here on a Priceline bid; I think we paid about $80 including the Priceline fee and taxes. The breakfast alone was probably worth $40 considering how much my teenage boys eat! Loved the friendly staff and quiet room. Also loved the courtyard where you could sit with your complimentary drink on a warm summer night. The pool area was nice but there was no changing room so bring a bathrobe to walk from your room! Some of the rooms are poolside which would be kind of fun, but noisy during the day. We had a long drive to get to Moscow and could not have picked a better place to wash off the travel dust and relax. The only tiny issue was the occasional drift from the nearby cattle pens used by the University; depending on the wind it was a very strong barnyard smell. If you are sensitive to smells you might have an issue with this. Overall it was a very nice stay and great value.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lakes2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Manager at Best Western Plus University Inn, responded to this review, 23 August 2014
Dear lakes2travel,

Thank you for taking the time to write a review about our hotel.

It is great to see that you enjoyed many of the amenities our hotel has to offer from our daily complimentary drinks, the pool, and extensive guest breakfast. Our courtyard as well, is a great feature at our hotel and happy to see it, amongst everything else, added value to your stay.

Hope to see you and your family again soon!

Sincerely,

Your friends at Best Western Plus: University Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Draper, United States
1 review
5 of 5 bubbles Reviewed 13 August 2014

We always stay at the University Inn when we visit WSU. A quick drive to Pullman, WA. The staff are great, the complimentary breakfast has a nice variety and is a good meal. My family doesn't usually like hotel breakfasts, but they do here. We love the new decor of the rooms and lobby. We will definitely be back.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Manager at Best Western Plus University Inn, responded to this review, 17 August 2014
Dear Jeff S,

Thank you for being a loyal guest to our hotel and for your kind review.

All of the changes to our contemporary guest rooms were made with our guests in mind and pleased to see you love the new décor and lobby.

We often have guests comment on our extended complimentary breakfast buffet and are content that it makes your stays more valuable for everyone in the family. From our chef prepared breakfast potatoes, to eggs, biscuits and gravy, fresh fruit, breakfast pastries and more, we have delicious options for everyone.

Again, thank you for you review Jeff S. and we look forward to your future stays!

Sincerely,

Your friends at Best Western Plus: University Inn
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Lebanon, United States
1 review
5 of 5 bubbles Reviewed 11 August 2014

We had planned a vacation and were to stay at our Aunt's home because of the wind storm in the Spokane area we headed South to Moscow on short notice. The STaff got us hooked up with 2 nice rooms (1 on the pool) & didnt rake us over the coals with cost. The front desk did an awesome job of checking us in, the staff in the lounge was great, and even though were a little late to breakfast the server took care of us. Great experience

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Nicholas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review, 17 August 2014
Dear Nicholas B,

Thank you for your wonderful review of our facility.

We are here to provide and accommodate our guests with what they may need and want and are happy to see we exceeded your expectations.

Your comments have been passed on to the staff and are pleased the service was wonderful throughout our facility from the front desk, Seasons, to our complimentary breakfast.

We look forward to your next visit!

Sincerely,

Your friends at Best Western Plus: University Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus University Inn

Property: Best Western Plus University Inn
Address: 1516 W Pullman Rd, Moscow, ID 83843-4094
Phone Number:
Region: United States > Idaho > Moscow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Moscow
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus University Inn 3*
Number of rooms: 173
Official Description (provided by the hotel):
Business and leisure guests alike will love staying a the centrally located and newly renovated BEST WESTERN PLUS University Inn - situated just minutes away from Pullman, Washington and Moscow's historic downtown, which makes it perfect for visiting both the University of Idaho and Washington State University. ... more   less 
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Also Known As:
Best Western Plus University Inn Moscow Pullman Hotel Moscow
Best Western Moscow
Moscow Best Western
Best Western Plus University Inn Moscow, Idaho

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