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“Great Staff, Great Facilities, Rooms and Food and Knows How to Treat Its Clients and Customers!”

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Best Western Plus University Inn
Ranked #1 of 7 Hotels in Moscow
Certificate of Excellence
Boise, Idaho
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Staff, Great Facilities, Rooms and Food and Knows How to Treat Its Clients and Customers!”
Reviewed 21 April 2010

The Best Western University Inn in Moscow, Idaho is one of the best conference facilities and hotels in Idaho. Its staff is top notch; from sales to housekeeping. They are well trained and know how to accommodate all types of customer needs. It is obvious that good staff training is an important goal and requirement of the University Inn Management.

The conference center is well equipped and managed and the food is well prepared and there are many good choices. The only complaint, if it is a complaint, is that the hotel could use more conference space.

The sleeping rooms are all upgraded with comfortable bedding, televisions and bath facilities. Free high speed internet access is available almost anywhere in the hotel.

The hotel restaurants, The Pantry for general dining, and The Broiler for fine dining, also well staffed with friendly servers and have very good, diverse menus.

The sign of a good hotel is that first experience at the registration desk. I've found no where friendlier than the University Inn.

The University Inn is clearly a hotel that knows why it is in business and it is why we continue to use it for our meetings and conferences.

  • Stayed April 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IdahoExec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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749 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Moscow, Idaho
Level 6 Contributor
88 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 31 January 2010

Excellent place to stay close to home. Kids enjoyed the pool and the movie theater behind the hotel.

Stayed February 2007, travelled with family
Helpful?
Thank BrendaH3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maastricht, The Netherlands
Level 6 Contributor
235 reviews
203 hotel reviews
common_n_hotel_reviews_1bd8 413 helpful votes
Reviewed 24 August 2008

I stayed for three nights at the Best Western University hotel in Moscow, ID. I was bringing my student to Washington State, about 8 miles away, and booked this as a nicer alternative to the hotels that I'd used previously in Pullman. The Best Western site gave a good rate, and I was able to get an additional 10% with AAA number.*

The hotel is located on the main highway into Moscow, in an area of strip malls across from the University of Idaho. Despite the location, traffic noise was minimal, and there was convenient parking close to the front door. Check-in was handled well, although I couldnt' downgrade from a two-person room to a one person (my student wanted to stay in the dorm). The room was on the second floor but there was no elevator access.*

The room is large and clean, it had generous twin beds and a small sitting area. The room had coffee, mircowave, cable TV, and minibar. Free wireless internet was available, and the bathroom had a good tub/shower combination.*

Breakfast was included: it's served in a conference room as a large buffet. There is juice, cereal, fruit, coffee, pastries, but no cooked items. The hotel has a coffee bar and a casual restaurant, along with a more formal dinner restaurant (The broiler). There are many restaurants in the immediate area, so you are not limited to hotel choices.*

The hotel has a large pool and an exercise room: there are stair- and treadmill-machines available.

  • Liked — Pool, Room ambience, free internet
  • Disliked — Breakfast,
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank DaveH-ExPat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tacoma
1 review
Reviewed 25 July 2008

Stayed here a weekend for a baseball tournament. The hotel lobby and Pantry Restaurant were extremely busy when we checked in. Carpet could have been shampooed. Gentleman at the desk was friendly and very helpful. Hotel has two floors so for someone with trouble walking, they would need to be on the 1st floor. Room was neat and clean. Older decor. I did not realize when making reservations, they had rooms with two double beds instead of queen beds. Room was equipped with fridge and microwave and complimentary wireless internet access. Nice pool area, continental breakfast pretty much what one would expect-pastries, coffee, juice, cold and hot cereal, fruit, yogurt and boiled eggs. We did eat dinner the first night in the Pantry Restaurant. Friendly staff, good food at a fair price. There are also coupons connected to the floor map given to you at the desk. You can't beat the location. Right next to the mall, grocery store & variety of other restaurants. I would stay here again if I am traveling with my son alone; however, if traveling with my spouse and other child, I would prefer a hotel with two queen beds.

  • Liked — Location
  • Disliked — Two Double Beds. Would Prefer Two Queen Beds
  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank giklump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corvallis, Oregon
Level 5 Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 July 2008

I have read the other reviews for this property and am wondering if we stayed at the same hotel. When we arrived the smell in the lobby area was a tad bit nauseating.

We checked in, after a long day of driving, unpacked the car, loaded onto luggage cart and proceeded to room which was on the second floor. After walking around for approx. 10 minutes we went back to the front desk to ask where the elevators were.... there are none! So my guess this is not a property that is to ADA standards unless all handicap persons are put on the first floor. After a long drive, lugging up luggage a flight of stairs is a tad bit irritating. Requested roll away on reservation form, was not in room.

Washer and dryer are in the open next to an exit. No place to sit while doing laundry and didn't want to leave the laundry for fear of it being stolen. Complimentary breakfast leaves much to be desired. Bread still in plastic bags all in a little basket on top of each other, the entire set up is shoddy. This property needs some serious renovations!

When we left the next day we drove past a brand new La Quinta on our way out of town, we definatly will be staying there next time.

  • Liked — Leaving
  • Disliked — Everything
  • Stayed June 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Capet0nian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level 5 Contributor
83 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed 13 June 2008

Went to Moscow for a wedding. Rooms were booked in advance for wedding guests so I didn't specifically choose the BWUI, but for the most part I was pleased with the hotel.

The front desk personnel were quick, efficient and personable. I liked that there were hallways -- your door doesn't open to the outside -- felt safe there. The rooms and hallways were clean. I did not find it old, tired or worn at all, as other reviewers have stated. Didn't eat at either of the restaurants -- too much family stuff going on. But we did hit the Starbucks across the street in the mall more than once! And we didn't even see the pool, so can't venture an opinion there either. The Quiet Bar was just that, intimate, quiet, a pretty view into the courtyard. Friendly bartenders who made my Colorado Bulldog exactly the way I like it.

My only complaint, and the reason for only 4 stars, was the bed. It was so uncomfortable (hard) that I woke up sore every morning. This is a big thing when basically the only thing you're doing there is sleeping! Maybe I should have gone for 3 stars but that seemed a little harsh when the rest was quite nice.

Oh, and FYI if you can't do stairs be SURE and ask for a lower level room. The place has two stories and no elevators. (They'll help you get your luggage up if you need help with that.)

  • Liked — clean, quiet, friendly
  • Disliked — The Bed
  • Stayed June 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zoeycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spokane, Washington
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 4 May 2008

Overall, my stay was slightly above average, but an interaction with management late in the stay left a foul taste in my mouth. First, the good stuff:

+Friendly, helpful staff
+Decent location
+Nice pool area/ fitness center
+Large meeting facilities
+Intimate bar
+Popular breakfast spot
+Clean, secure, comfortable rooms

Things that need work:
+Ridiculous entrée prices in The Broiler ($30-50)
+Management attitude. To explain...

...I guess, since the hotel is near a university, the staff has a lot of interaction with local college students. Unfortunately, that showed up the the form of the bartender curtly asking for ID before I crossed the threshold of the lounge. Also, you might want to call the desk before inviting your friends to visit you at the pool. When management saw ten young people in the pool, they called the police on us BEFORE coming to talk to us! Once my name and room number were verified, the police were sent away; but I felt that a paying guest should be treated with a bit more respect.

WORSE than that was that when I asked to speak with the manager about it later, he couldn't be found. Upon checkout, I asked for a comment card, but the front desk agent "wouldn't know where to look for one."

So, bottom line is that the facility and front-line staff are above average, but the management attitude brings the score down to just average.

  • Liked — Staff, location, facilities
  • Disliked — Management attitude
  • Stayed March 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Skyler R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus University Inn

Property: Best Western Plus University Inn
Address: 1516 W Pullman Rd, Moscow, ID 83843
Phone Number:
Region: United States > Idaho > Moscow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Moscow
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus University Inn 3*
Number of rooms: 173
Official Description (provided by the hotel):
Business and leisure guests alike will love staying a the centrally located and newly renovated BEST WESTERN PLUS University Inn - situated just minutes away from Pullman, Washington and Moscow's historic downtown, which makes it perfect for visiting both the University of Idaho and Washington State University. ... more   less 
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Also Known As:
Best Western Plus University Inn Moscow Pullman Hotel Moscow
Best Western Moscow
Moscow Best Western
Best Western Plus University Inn Moscow, Idaho

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