My family and I traveled on May 12 th to Pocatello, Id. to see our racehorse so I scheduled a room at the Ameritell Inn based off of the Trip Advisor excellent reviews. At 3:35pm, I walked into the lobby and was ignored. I had to HAIL the front desk staff who was a man. He checked me in saying that he had misspelled my name, gave me my keys and the location of the room. Did not tell me anything about breakfast, amenities or what is being offered. My son who is nine, and myself took our luggage, hauled it to the end of the hotel with the keys not being activated. My son ran back ALL THE WAY BACK, the front desk man said that it happens when there is a cello phone near by. WE DIDN'T have a cell phone. My son ran back- the key didn't WORK AGAIN. Then I got mad, really mad. I Dragged our luggage back through the two buildings of the hotel to the Front Besk personal who IGNORED MY SON. I caught him talking on the walkie talky and IGNORED ME! I told him get off the walki talki and fix this key. HE WOULDN'T! Now I am late for my appointment. He sets me up with another room and DOESN'T Give anyone the keys! I hollered at him to take our luggage himself but he had a staff member who didn't do anything wrong be his guinea pig. The Man didn't give the keys to the room. AS the staff member hauled our stuff to the room, he REALIZED that there were not any keys to get in the room! So he had to go back and demand the keys! Then as we were getting into our room the staff member refused to put our luggage into our room, why because its not his job to help the customer. I told him that we were missing the crib. He told me that the time that we got back that it would be there. I left for my appointment.
AS we got back two hours later, NO CRIB and NO ACTIVITY play pen for our child to sleep in. I thought that since I requested it a week before and the staff member said that he would put it in, that it WOULD be there. NO.
My husband called in and we were delivered a BROKEN Play pen which my husband had to install himself. That mad him mad. The second play pen was given to us to install but he COULDN't because there were only TWO working lights in the room! They unscrew a light bulb in the room. ! My husband had to unscrew the light bulbs !
Next was the pool, freezing cold and I was told there were not towels because there was only one staff member that is working and it wasn't the front desk personal. Again we were told that there would be towels there for us - there weren't . We didn't know where breakfast was, what time and the front desk staff wouldn't give us a clue. We didn't even know when Check out was. I will be writing to the owner to discuss this staff member and the fact that they DID NOT have a full night booked because they had other room to give away to us when we couldn't get into the first room. I didn't buy the full night reply at all. The issues were taken to the front desk personal so they were aware of how bad it was for us.
I will never go back.
- Official Description (provided by the hotel):
- The recently remodeled La Quinta Inn & Suites is a comfortable, clean and friendly hotel conveniently located off I-15. Hotel offers 148 guest rooms, including one bedroom suites, two bedroom suites and spa suites. Free hot breakfast buffet each morning. Fresh hot baked cookies each evening. New 40 inch flat screen LCD TV's in most rooms. Premium DirecTV programming with over 110 channels, including premium movie channels. 24 hour indoor heated pool, hot tub and an on-site fitness facility. Business center and free high speed wireless internet throughout the property. Guest laundry and guest vending is also available. Free Parking is available. One of Pocatello's finest restaurant/lounge, The Sandpiper, is located conveniently next door to hotel. ... more less
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- Also Known As:
- Ameritel Inn - Pocatello Hotel Pocatello
- Ameritel Hotel Pocatello
- La Quinta Inn & Suites - Pocatello Idaho