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“Great breakfast service!”

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Holiday Inn Express & Suites Pocatello
Ranked #1 of 14 Hotels in Pocatello
Certificate of Excellence
Boise, Idaho
1 review
“Great breakfast service!”
Reviewed 1 June 2014

My wife and I had a great experience this morning at your hotel! The breakfast area was outstanding! The young lady, I think her name was Jaclyn, was very efficient. She kept all the tables clean (unlike some places we've been to), food was fresh and well stocked and this young gal was very welcoming and friendly. Her interaction with us made us feel like we were special and important (we don't get that from other hotels or restaurants, for that matter). What a pleasant experience! I wish every hotel we stayed at would take a page out of your book regarding customer service. We will be back! Five Stars!

  • Stayed June 2014, travelled as a couple
    • Cleanliness
    • Service
Helpful?
Thank 1happyfisherman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy D, Front Office Manager at Holiday Inn Express & Suites Pocatello, responded to this review, 6 June 2014
Thank you so much for taking your time to complete this kind review.

We pride ourselves on our service and were so glad that you were wow-ed by our breakfast and our staffed. Thanks again for you review and we look forward to seeing again soon!

Katy D.
Front Office Manager
208-478-9800
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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200 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
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  • English first
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English first
Lyman, Wyoming
1 review
Reviewed 31 May 2014

Great friendly staff, not just the front desk but all employees that we saw were very friendly. Clean rooms with a great view. Love being able to swim anytime. The best was the breakfast. Wow, I have never had that big of a selection to choose from. The employee was professional, friendly with everyone and knowledgeable about the area.

Stayed May 2014, travelled as a couple
Helpful?
Thank Funsize21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy D, Front Office Manager at Holiday Inn Express & Suites Pocatello, responded to this review, 6 June 2014
Thanks for your review of the new Holiday Inn Express and Suites- Pocatello. We appreciate your your business and are glad that you enjoyed both our staff as well as our new hotel. We are happy that you enjoyed our 24-hour pool, hot tub, and our complimentary breakfast.

Thanks again! We look forward to seeing you in the near future!

Katy Dunkelberger
Front Office Manager
208-478-9800
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Logan, Utah
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 May 2014

First and foremost the thing that made this stay exceptional is the staff. Not a single bad interaction with any one employed there. Even one of the housekeepers, who in other hotels are usually a little standoffish, carried a full and pleasant conversation with us. The room (king suite) was perfect from the second we walked in. Usually hotel rooms are stuffy, this room had the AC already on and was fresh when entering. The view from the balcony was stunning. The bathroom was loaded with fresh towels and other items. The bed had both firm and soft pillows and were labeled appropriately. The breakfast was the best continental breakfast I have ever had provided with a stay. There was pancakes, sausage gravy with fresh biscuits, yogurt, coffee, milk along with the standard muffins and cereal type food. The swimming pool/hot tub was perfect temp in each. Clean, no chlorine smell that usually accompanies pool areas. I cannot say enough good about this hotel. Will definitely stay again if in the area. No need to look farther in my opinion!

Room Tip: Request 3rd floor room if avail. Amazing view from the top!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank me8877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy D, Front Office Manager at Holiday Inn Express & Suites Pocatello, responded to this review, 7 June 2014
Thanks so much for your kind review of the new Holiday Inn Express and Suites in Pocatello. We are so happy that you enjoyed your stay and were able to experience our hot complimentary breakfast, fantastic views, 24 hour pool and hot tub, as well as our clean guest rooms!

We pride ourselves on our wonderful staff and are glad that their attitudes and knowledge helped you to feel welcome. Thanks again for your review , and we look forward to seeing you soon!

Katy D.
Front Office Manager
208-478-9800
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 May 2014

This was a great hotel, newly built, clean, breakfast included, and the staff was very helpful. We booked online several hours before arriving and they were waiting for us with the paperwork filled out when we arrived. Great views from the hotel too!

Room Tip: Ask for a room facing the interstate...it is not close (couldn't hear it), but that is the direc...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Schlouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy D, Front Office Manager at Holiday Inn Express & Suites Pocatello, responded to this review, 29 May 2014
Thanks for your review of our newly built Holiday Inn Express and Suites in Pocatello. We are the highest elevation hotel in Pocatello and are happy that you were able to experience the views that we have to offer. Thanks again and we will see you soon!

Katy D.
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kennewick, Washington
1 review
Reviewed 26 May 2014

The hotel is new and clean. They have a great breakfast, pool and bedding but the best part is the friendly staff. They went out of their way to make sure we knew the best restaurants and tourist attractions. I made a mention of cookies the first night and the second night they had freshly baked cookies in the lobby. Great price with five star service

Room Tip: get a room with a balcony. they have great views
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy D, Front Office Manager at Holiday Inn Express & Suites Pocatello, responded to this review, 29 May 2014
Thank you so much for taking the time to complete a survey about the new Holiday Inn Express and Suites in Pocatello. We are thrilled to hear that you enjoyed our hot complimentary breakfast, as well and our 24 hour pool. We take pride in our staff and are so glad that you were able to take advantage of our knowledge and find some great places to eat and visit in the area.

Thanks again for your kind review and we so look forward to seeing you soon!

Katy D.
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
130 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 13 May 2014

very friendly staff! Clean room, its a NEW hotel. Warm cookies at night, yummy. Good location, xbox for the kids. pool and exercise room are neat and clean. Highly recommend this hotel and we will be back!

Room Tip: no restaurant but free breakfast! XBOX in lobby for kids
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynma1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy D, Front Office Manager at Holiday Inn Express & Suites Pocatello, responded to this review, 29 May 2014
Thanks for your review of our new hotel! We are so pleased that you enjoyed your room as well as our many family friendly amenities. We look forward to having you stay with us again, and will have some warm cookies waiting for you! Thanks again!

Katy D.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Pocatello

Property: Holiday Inn Express & Suites Pocatello
Address: 200 Via Venitio Dr, Pocatello, ID 83201-5827
Phone Number:
Region: United States > Idaho > Pocatello
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Pocatello
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Pocatello 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Holiday Inn Express & Suites Pocatello Idaho

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