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“Disappointing! No heat, no toilet, no parking, no sheets, no hot tub, no toothbrush...”

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Schweitzer Mountain Resort Lodging
Ranked #3 of 6 Hotels in Sandpoint
Certificate of Excellence
Reviewed 26 January 2010

We stayed here during Christmas break, the location fantastic, the views phenomenal. This was our 4th visit, the last few were great, other than having to evacuate the hotel one morning due to a fire in the elevator.

This visit was quite different and disappointing. To start, we tried to park in the covered parking and the garage door nearly dropped on top of our car. They had to come work on the door in order for us to move into the garage...to find no parking spaces. The garage was full our entire stay. Mind you this is a ski resort and we were paying to stay on the hill.

Next misstep, they brought in a roll away, however it didn't have any sheets. Not a big deal, a guy with his ball cap cocked to the side, came back later to roll it out the door, make it up and roll it back in. Not very professional.

The temperatures on the mountain were cold, it was about 8 degrees each morning. Sadly, the furnace in our room quit working during the first night. Needless to say it was freezing! The next morning a guy came to fix it, but was called away and left us a temporary portable heater. I called to ask the status of the furnace, and said they would get back to me. Never did hear back. SInce the furnace wasn't working there was no recirculating air in the room (2 adults 2 teens and wet ski gear...), so we were forced to keep the window open. The small heater couldn't keep up with the 8 degrees, so it was again freezing. We had to go into the hallway to warm up.

So maybe a nice warm hot tub would help, right? Not if they are half empty or being cleaned and therefore cold. We never even got a chance to use them.

One night the toilet just broke. We called to report it broken and leaking, so they sent up a plunger. Wrong problem, it was broken and required a plumber to replace the guts of the toilet. After a few hours of a plumber in our room, it was finally fixed, but left a huge mess of wet towels and black toilet fixing gunk on the toilet, floor and in the shower. When the manager came to apologize, with a leftover gift basket from some event, she saw the mess and sent someone to clean it up. It was about 10pm by now and the cleaners had gone home, so the person that came really didn't want to be there and did a terrible job.

I inadvertently misplaced an envelope of pictures at the hotel. I called them three times about it, finally a week later, they were found. I was so relieved, however it is now 21 days since that call and I have not received them. I even told them they could charge the postage to my card on file. I called to ask if anyone knew where they were and got the runaround that the gal sending them to me is 'kinda weird', but I should have them in a few days. We'll see.

So to end a long gripe, we were really disappointed with our stay, we spent a ton of money in their restaurants, shops, lift tickets, etc. not to mention precious vacation time with our kids. I wish they would have at least acknowledged their feedback form they sent to us that we immediately filled in and emailed back. Bottom line, unprofessional and poor customer service...property seems to be worn, tired and breaking down.

Did I mention they didn't have any complimentary toothbrushes?

  • Stayed: December 2009, travelled with family
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6  Thank LisaWashington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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137 - 143 of 148 reviews

Reviewed 13 October 2009

This hotel was one of the highlights of our trip. Our children loved the climbing walls and bungy jumping on the trampline. The views up the ski loft were absoultely beautiful. We loved it!

  • Stayed: July 2009, travelled with family
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3  Thank Joyfulwashington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2009

Great spot to hike the mountains during the summer. Not a lot of other activities and fairly deserted out of ski season so don't come for the nightlife in summer.

  • Stayed: July 2009, travelled with friends
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1  Thank ggcaiazzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2009

I had the pleasure of a wonderful stay in the White Pine Hotel. The barista was quaint and hotel staff accomadating. The shops were moderatly over priced but expected in a seasonal atmosphere. The eateries were exceptional in selection and service. However, I was completely HORRIFIED by the bar - TAPS! The bartenders were pushy and edgy as there was an air of employee entitlement. My cocktail server asked me for a tip before I had the chance to open my wallet! I was abashed! I aked to speak with the manager and was approached by a snotty 25 year old woman who clearly believed she was worth her weight in gold. She was never appolgetic about the atmosphere or her staffs' inappropriate attitude. I would not return to Schweitzer any time soon as long as they continue to employee such employees that degrade their reputation.

  • Stayed: March 2009, travelled solo
    • Service
5  Thank EscapeFarAway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2009

We had a amazing stay. Our condo faced the lake and had breathtaking views. Be sure to request a condo with a lake view, they are the same price as the others! The unit was very nice, full kitchen, granite counters, nice balcony, fireplace, and nicely furnished. The hot tubs were nice and uncrowded, a perfect place for couples to relax after a day on the slopes. Located in the heart of the village, we were steps from everything we needed, restaurants, bars, shopping. The great room was private, but could be used for functions for a minimal fee. The exercise room had everything we needed. Being able to pull into a heated underground garage,in the middle of a blizzard,itself was worth the stay. However, the high point of the trip was sitting in front of a cozy fire, looking out the windows at the amazing views of the lake!!

  • Stayed: February 2009, travelled as a couple
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4  Thank TugzLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2008

This year our family decided to get away for Christmas. We choose skiing/snowboarding at Schweitzer Mountain because of the "Christmas at Schweitzer" offer, 4 nights accommodations at Selkirk Lodge plus 4 days lift tickets for each family member, at an incredible price. It was the best decision! The staff was awesome, our room was very clean and comfortable, and the whole resort area was very family friendly. After checking into our room we left to explore the rest of the resort. Opon our returned, we found a small, live, decorated xmas tree, coffee mugs full of candy for each of our children, and a card thanking us for spending xmas at Schweitzer. This meant a lot to our children, as they were sad about leaving behind our xmas tree at home. The lodge also offered free dvd rentals, board games, a small theater showing family movies for free, and a secure area to store ski equipment at no charge. We also can not say enough about the staff on the mountain. Everyone had a great attitude. At the top of each lift was someone to greet the skiers and answer any questions. At one point the visibility was very poor and being new to the terrain we were unsure of the direction to go. After receiving some directions we took off. About a hundred yards down the trail, a ski patrol employee caught up to us and offered to escort us to the next chair lift. It was very helpful as this is a large mountain with lots of runs. Along the way she gave us decriptions of the different runs and suggestions of areas we might like to ski. She was very friendly and went above and beyond to make us feel comfortable and safe. We had a great time and look forward to staying and skiing at Schweitzer again. The only negative is that there are not a lot of restaraunt options on the mountain.

  • Stayed: December 2008, travelled with family
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1  Thank NaniKeiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2008

It is an 8 or 9 mile (I can't remember) ride up the mountain to the lodge, and we were on motorcycles. We loved it, it winds back and forth and the temperature difference was extreme from the top to the bottom. Which was nice since it was summer.

Of course we were there during their off season and got an excellent rate, but due to this, there was only 1 restaurant open and it was VERY pricey and all the shops were closed. We were told they all opened the following weekend, which would have been good to know before we booked the rooms. Regardless we still liked it. The one thing we DIDN'T like was you had to go through two sets of doors while standing in the hallway, just to get to your room. The rooms could have been a few feet larger if they would have made the room entry like normal.

The rooms are very nice - ours faced the runs on the mountains, and they even had a little snow still left on them, and it was the end of June.

The pool and hot tub area is outdoors and it was full of dirt, bugs and didn't look appealing, so we passed on it.

All in all, if we were in the area, we'd probably stay there again, just for the ride up the mountain.

  • Stayed: June 2008, travelled with family
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1  Thank elleebug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Schweitzer Mountain Resort Lodging

Address: 10000 Schweitzer Mountain Rd, Sandpoint, ID 83864-9235
Region: United States > Idaho > Sandpoint
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Sandpoint
Price Range: £145 - £223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Schweitzer Mountain Resort Lodging 3*
Number of rooms: 121
Official Description (provided by the hotel):
Schweitzer Mountain Resort manages accommodations in the Selkirk Lodge, White Pine Lodge and various off site condominiums. All guest check-in and check-out is in the Selkirk Lodge lobby. ... more   less 
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Also Known As:
Schweitzer Mountain Resort Lodging Hotel Sandpoint
Schweitzer Mountain Resort Lodging Sandpoint, Idaho

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