My boyfriend and I stayed at the Lodge during the first weekend of January, 2014. When you arrive, you are greeted by a lovely heated pond with swans and ducks and polite doormen offering assistance. We had what I think was a regular bedroom overlooking the ice skating rink. The room was clean and comfortable. The bedding, pillows, and curtains were made of fine fabrics and tapestry. There was antique wood furniture in our room as well. The bathroom was somewhat old fashioned, but had marble and was very clean. The provided bath products are Gilchrist & Soames and the shower had excellent water pressure--sweet! The lounge and bar areas of the Lodge are beautiful--finely carved wood, fancy furniture, brass fixtures, vintage black and white photos of Sun Valley from the 1930s-1970s. The Lodge and beautiful and classy. The heated outdoor pool was amazing. We also loved the Sunday champagne brunch. It was $32 per person, but well worth the price. There was snow crab, shrimp, eggs benedict, rosemary-crusted eye of round steak, crepes, huckleberry infused quinoa salad, every kind of fresh fruit you can imagine, etc, etc. You get the point. It was probably the best brunch I've ever had. Everything was fresh and delicious.
The one negative thing we noticed about the Lodge related to service. A good portion of the staff who work there don't really speak or understand English. You expect that the maids might not speak English fluently, but at least will understand things like "no service today." We encountered a maid that really had no idea what we were talking about when we said that. There was another maid vacuuming the hallway who spoke absolutely no English. There was an attendant staffing the spa desk by the outdoor pool. He didn't understand us when we asked where the towels were and sent us outside for the towels when they were actually inside in changing rooms. Sort of annoying when it's freezing cold outside. I also encountered several employees sharing personal stories about rude customers while other customers were in the area. The chefs staffing the crepe station at the buffet were going on about a drunk customer they had recently encountered. The women working the gift shop were talking about another coworker who was fed up after a guest almost spilled a drink on her. When you are staying at a $350 a night resort in the United States, you should be able to expect that the staff will speak English and will be observing basic customer service etiquette. Some of the staff at the Sun Valley Lodge need some training in these areas.
The Lodge is probably less than a mile from downtown Sun Valley and perhaps a 5 minute drive from Bald Mountain ski area. The location is great.
Overall, I still gave the Lodge 5 stars because overall it is an excellent place to stay. Our visit was enjoyable. I would definitely stay there again.
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- Also Known As:
- Sun Valley Hotel Sun Valley
- Sun Valley Lodge Idaho