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“O'Hare Park and Fly? Look no further!”

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Country Inn & Suites By Carlson, Chicago O'Hare South
Ranked #1 of 1 Hotels in Bensenville
Prairie du Sac, Wisconsin
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“O'Hare Park and Fly? Look no further!”
Reviewed 29 November 2013 via mobile

We were looking for a decent hotel near O'Hare to do a park-and-fly. What many of the hotels advertising park-and-fly don't tell you is that you have to pay a daily fee for parking. This is not the case with Country Inn in Bensenville. You get seven days of free parking when you book a room. That fact sold initially sold us. Add in that the hotel is very nice, staff is courteous, and the shuttle is extremely prompt. We were tentatively scheduled for a 2:15 return shuttle. We called the hotel to let them know our flight landed, went to the bus and shuttle terminal, and the hotel shuttle pulled in at 2:15 on the dot. We will definitely be staying again at the Country Inn Bensenville. I highly recommend it.

Stayed November 2013, travelled with family
Helpful?
Thank Beeguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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682 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Florida
Level 6 Contributor
157 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 23 November 2013

The hotel itself is fine but if you have a problem, be prepared but major attitude from the male staff member on the front desk who wasn't t pleasant to deal with. I had an issue with the shuttle service and he told me, "it's your fault". Total lack of customer service training.

The hotel itself isn't in very good condition. The owners live in another country and aren't around much and it shows.

I give this 2 stars since I slept well and the airport location but those were the only two positives.

Won't be staying here again.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yesmate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Carlson at Country Inn & Suites By Carlson, Chicago O'Hare South, responded to this review, 28 November 2013
We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. To discuss your concern further, please contact Corporate Customer Care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Bensenville hotels

Atlanta, Georgia
Level 6 Contributor
144 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 9 November 2013

I was only here a few nights for work with a group but didn't have any problems & no one out of group had any complaints either. The indoor pool was nice as was the front desk staff. Other than a stained lampshade, the room was was fine. It took us about 30 minutes to get into downtown Chicago without any traffic. It's nothing fancy, but I would probably stay here again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lem1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Appleton, Wisconsin
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 October 2013

The staff was friendly and helpful. The breakfast was really done good. There was a waffle maker and french toast. The pool area was clean, although small. Landscaping was done well. Strange smell in the elevator. The room was small but clean and smelled nice. Like flowers. God's grace and peace to all who visit this hotel in the name of Jesus Christ.

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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joshualoser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntingdon, United Kingdom
Level 6 Contributor
592 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 319 helpful votes
Reviewed 16 October 2013

This is what woke us, and the whole of the 3rd floor at 3AM. There was a police chase down the corridor, police cars at the front and rear of the hotel and management couldn't even be bothered to apologise or put a note of apology under the door.
However it was very easy access from the airport and car hire and gave a good 1st impression but as time progressed we came across quite a few shortcomings. Hole in sheets, shredded towel edges, lots of long black hairs on towels. The room wasn't "freshened" while we were out on our 2nd day. No hot tea or coffee in reception and the cookies weren't fresh as advertised.
The hot and cold breakfast was quite acceptable.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank warboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Customer Care at Country Inn & Suites By Carlson, Chicago O'Hare South, responded to this review, 21 October 2013
We can't apologize enough for the dramatic scene you experienced during your stay. It is never our wish to allow scenes like this to escalate in our properties, however, for the safety of our other guests, it is important to always involve the police as soon as possible. We're sure that management was very involved in resolving this issue or they would have approached our guests with an apology sooner.

Furthermore, we would like to apologize if housekeeping did not service your room as they should have. We will certainly forward your comments to the management of the hotel so they can work with our staff on these issues!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level 3 Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 October 2013

Was in Chicago for a conference. I am gold member at Carlson (3rd tier out of 4). Came to this chain particularly because i can buy down the rate with points, usually get upgraded, and for the differential treatment.

The furniture was in poor shape. The couch i did not even want to sit on. I got a bag with a bottle of water and some chips when i checked in. Not the "in room welcome gift" I expected. There were a bunch of pretty gift bags sitting behind the counter. I even asked the next morning and they said no that was right. Oh and the airport starts landing planes at 5 am and you are right under the approach!

I would not come back.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Corporate Customer Care at Country Inn & Suites By Carlson, Chicago O'Hare South, responded to this review, 20 October 2013
As a Gold Elite member for Club Carlson, we are especially sorry to hear about your recent experience! We want you to know that we take your comments and suggestions very seriously!

We appreciate this opportunity to check in with our Chicago locations and fine tune our operations. We certainly hope to have you back with our brand on your next vacation so we may have an opportunity to exceed your expectations!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SPRINGFIELD
Level 6 Contributor
227 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 12 October 2013

With hotel prices going up, here is a great alternative. The hotel is 12 minutes from O'Hare, provides free shuttle service, and costs less than $80/night. The rooms are adequate and clean. The breakfast is average, but does include hot food. The only thing I wish they had was a desk lamp. But for an overnight near O'Hare when you are on a budget, you won't go wrong with this place

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asiadream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Chicago O'Hare South

Property: Country Inn & Suites By Carlson, Chicago O'Hare South
Address: 777 E Grand Ave, Bensenville, IL 60106-3435
Phone Number:
Region: United States > Illinois > DuPage County > Bensenville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Bensenville
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, Chicago O'Hare South 3*
Number of rooms: 93
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Also Known As:
Country Inn And Suites o`Hare South
Country Inn & Suites o`Hare South Hotel Bensenville
Country Inn Bensenville
Bensenville Country Inn

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