I stayed a week for a conference and it has to be the worst hotel I have ever stayed at. I was unfortunate to get a room facing the inner courtyard. The first thing I noticed was loud music playing somewhere below. The cave bar is in the inner courtyard and there is a player piano that plays loud (bad) music. I called the front desk and asked how long the music would be on for because I knew I wouldn't be able to sleep. They said they turn it off at 9 pm. No problem, it was quiet at 9 pm.
The next night not only was the loud music playing again but there was a large group of people in the bar area and I could hear their individual conversations in my 5th floor room! I called and asked how long the people would be there and they said that the bar closes at 11 pm. I asked to change my room and they said I couldn't because the hotel was sold out but I could change my room the next day. I had no choice but to stay up to 11 pm until the noise was gone.
The next day I changed rooms to one that faced the outside, they were suppose to move my packed suitcase for me but they never did, so I moved it. When I returned to the room that evening, the sun was beating into the room and it was 80 degrees. I went to turn on the A/C and guess what, nothing! I called down and they said they would send up an engineer who came pretty quickly. He said that he couldn't fix it and I would have to change rooms. The front desk called after that and said they could not change my room because they were sold out. I asked if the window could be opened and they said no but they would send up some fans. I got really mad on the phone so they sent the engineer back up to try to fix it but he said the fan motor was out. He did get the window opened so a nice breeze came in.
The next day I packed my bag again to be moved to another room and when I checked back at lunch, they first couldn't find a room for me, then they said they were upgrading me to a suite but it wouldn't be ready until 4 pm. My conference ended at 5 pm so I went back to get the key to the suite and they were all confused again about which room to put me in. They told me to go wait in my old room until the manager came back. When I got back to the old room, guess what, the A/C was working! I decided not to chance it with another room and called to tell them I wasn't moving.
They have some serious quality control problems here. I told my company so they won't have a conference here again. Other people in our group had room problems too. I don't know why the front desk had so many problems trying to find me a room, I don't know if I ever would have gotten the suite either, it probably would have been sold out! The front desk never seemed to be concerned that I had to change rooms so many times. They are definitely not professional at all.
- Official Description (provided by the hotel):
- Rest your eyes on the lush grounds of Hilton Chicago Indian Lakes, set on 260 acres in DuPage County. Located just 28 miles from downtown Chicago and 30 minutes from O’Hare Airport, this hotel blends the comfort of hospitality with the vast landscape of the Midwest prairie. Experience the balance of Chicago-cosmopolitan and natural vistas in an iconic setting offering oversized guest rooms, scrumptious dining options, free shuttle within 3 miles and the great amenities our guests expect. ... more less
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- Also Known As:
- Hilton Chicago/Indian Lakes Hotel Bloomingdale
- Hilton Hotel Bloomingdale
- Indian Lakes Hotel
- Indian Lake Resort Bloomingdale