Our soccer team recently stayed at the Comfort Suites in Bloomington, IL. During our stay, I asked the front desk clerk if our team could use the breakfast area to sit and have pizza. He said no problem. I asked if there would be a charge and he said no. At the end of the pizza party we cleaned up, put all the tables back where they were and I even asked him if he would like me to wipe down the tables. He responded that he would take care of it. Upon our return, we found that our Credit Card had been charged $$ for room rental. After contacting the Comfort Suites General Manager, a very poor manager at that, he would not waive the charge. He claims that the front desk clerk told us about the charge. Apparently, the front desk clerk is just trying to save face with his manager and the manager apparently thinks that all of his customers lie. Anyhow, this man was not helpful, insulting, and a real headache.
DON'T STAY THERE! IT IS NOT WORTH THE TROUBLE!!
- Official Description (provided by the hotel):
- Free wireless high-speed Internet accessFree USA TodayFree local callsYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving ea...rly, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.After a busy day of meetings or sightseeing, guests of this Bloomington, IL hotel are invited to relax by the seasonal outdoor pool or enjoy an invigorating workout in the fitness center.Guests can take advantage of the on-site business center that features a public computer with Internet access, and copy and fax services. Our meeting room can accommodate up to 33 people for most business or social functions.All of our oversized guest suites are equipped with microwaves, refrigerators, flat-screen televisions, clock radios with MP3 jacks, coffee makers, curved shower rods, hair dryers, desks, irons, ironing boards, pillow-top mattresses, sofa sleepers, voice mail and cable television. Connecting rooms can be requested.Coin-operated laundry facilities are located on the property and valet cleaning service is offered. On-site parking is available and can accommodate most cars, trucks and buses.The Comfort Suites hotel provides outstanding accommodations at an affordable price in Bloomington. Whether you are traveling for business or pleasure, make us your home away from home and we'll make your stay memorable. ... more less
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