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“Great value for the cost”

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Extended Stay America - Bloomington - Normal
Ranked #18 of 22 Hotels in Bloomington
Reviewed 13 April 2012

This hotel is very convienently located, and the staff are very cordial and efficient. The rooms come with a mini kitchen that makes quick snacks easy and affordable. There is ample parking, and multiple entries which make access a breeze. All in all a very pleasant experience. Definitely the best value for price in town!

Room Tip: The first floor rooms have had slight upgrades added.
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  • Stayed: March 2012, travelled on business
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Thank 2012Producer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Bloomington - Normal, responded to this reviewResponded 24 July 2012

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Bloomington - Normal. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

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95 - 101 of 120 reviews

Reviewed 7 April 2012

They have no services for the guests, the rooms smells so bad; they have no room service unless you stay for 7 days. Until 7 days, they don't clean your sheets or anything around the room. I have never been in any worst place. I will personally, never stay in this hotel again, not even if they give me a room for $15. Its waste of money.

  • Stayed: April 2012, travelled with family
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1  Thank Waheeda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, General Manager at Extended Stay America - Bloomington - Normal, responded to this reviewResponded 19 July 2012

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

I am eager to respond to your concerns regarding our hotel amenities. It is our mission to provide a clean, comfortable room at a great rate for business and leisure travelers. To that end, we don't put items like shampoo bottles, shower caps, or face lotions within a room prior to a guest's arrival. However, given our commitment to your satisfaction, we do have a limited supply of complimentary sundries available upon request at the front desk. Doing business this way allows us to continue to offer great rooms at exceptional rates. I am truly sorry that we were unable to communicate our offering effectively to you before you arrived.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.

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Reviewed 9 February 2012

Got the room for $35 on Priceline and I overpaid. Uncomfortable bed, scratchy sheets, and a dirty carpet. Checked in at midnight during a road trip and by 2 am I was calling nearby hotels to see if I could find a new room.

  • Stayed: December 2011, travelled on business
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1  Thank Brett E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2012

I went in to speak with someone about receiving a corporate rate for a total of 3-4 weeks of upcoming stas. It didn't smell too nice in the lobby and looked messy, really messy.

I asked them about prior received quoted rates that were higher than what is posted online...and the lady working with me said she didn't know, she doesn't "work for the website."
So she looks into it and says that they can do the standard room or the signature for 99 cents less than the site....so yeah then I question it since it's 99 cents less than online rate, she then double checks and brings up a $2.49 less rate for the standard, but nothing more on the signature.....

During the few minutes I was there someone called down saying their TV didn't work, the lady said they were full for the night so nothing she can do except "leave him a note for the morning" reffering to the maintance man. He must of requested a refund and whatnot saying they are going to go somewhere else. After a couple minutes they would process the refund but only if he came down and checked out tonight, but it would not be processed for 10-14 business days. I guess he pretty much had to stay put for the night, once off the call the lady I was working with gets back to me and starts saying "you believe this guy? wanting to check out because his TV is broken?"......oh almost missed it I also overheard her speaking with the guest saying "well the TVs are kind of old." I do not beleive this is what people are looking for when seeking "Customer Service."

Needless to say that was enough red flags for me to get out of there, and fast!!! Avoid this place if possible!!!

STAY AWAY! <-- My final verdict!

  • Stayed: February 2012, travelled on business
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2  Thank bamb64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2012

I originally had a pretty good review about this budget long term hotel. All good things must come to an end. My wife and I have been here on business since September 2011. Extended Stays moto is "The Longer You Stay The Less You Pay". We were told we were getting picked out in December without haveing the opportunity to renew. Corporate saw the errors of there ways and were were allowed to stay. Our rate went up $100 a month. "The Longer You Stay The Less You Pay???? That's there Motto, therefore their contract with us. Here it is January 2012. "The Longer You Stay the Less You Pay". We just got a memo from the Hote Manager, Margarita Logan, 25 January 2012 stating that she is eliminating the 30 day long term lodging contract and increasing the rate again to $863.70. "The Longer You Stay The Less You Pay." Do yourselves a favor and get an apartment if you plan to stay more than 30 days. If you get a roommate you'll save yourselves about half what you'll pay at this Extended Stay America. They have the worst Television selection I've ever seen, no exercise facilities and your woken up 5 in the morning by the trash trucks dumping the dumpsters at the Berger King next door. Spend the extra $20 bucks a day and get a free breakfast, pool and workout facilities. WE ARE OUT OF HERE. THANKS FOR YOUR BROKEN PROMISES EXTENDED STAY!!!!

Room Tip: Used to be a good value. If your hardup for a place for a short time and you don't care about am...
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  • Stayed: September 2011, travelled on business
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2  Thank DENNIS B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2011

If your looking for a free breakfast, pool or workout room this isn't the place for you. If you looking for a clean room at a very reasonable rate, friendly staff and every eatery and shopping convience close, this is the place for you. The daily rates are reasonable and the extended rate can't be gotten anywhere in the Bloomington-Normal area. My wife and I have been here for four (4) weeks with our two dogs and have been as confortable as we could expect. The management jumps on any issues you migh have. We had a noisy refrigerator that was replaced within an hour. Great housekeeping and front desk staff. Can't beat it for the price and convience. Ask for Hilary, She's the one with the big smile.

Room Tip: Call ahead. I like the rooms on the end. Easy access to the parking lot.
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  • Stayed: September 2011, travelled on business
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Thank DENNIS B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Region39, Manager at Extended Stay America - Bloomington - Normal, responded to this reviewResponded 15 November 2011

"I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Champaign - Urbana. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a ""home away from home"" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location."

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Reviewed 2 September 2011

During our inspection of the room, we noticed an insect on the wall. My wife (who is experienced with insect taxonomy) identified it as a bedbug. We left immediately.

On the way out, I asked the desk clerk to refund our room charge. He said he couldn't, but the manager would have to handle it. I asked that the manager please call me. I did not receive a call from the manager, but our credit card was not charged.

On a side note, this hotel's entrance was really difficult to find. Its driveway is between two unrelated properties, and it's really easy to miss.

Room Tip: Be sure to check for unwanted visitors before bringing your bags in.
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  • Stayed: August 2011, travelled with family
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1  Thank BernardWingrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Region39, Manager at Extended Stay America - Bloomington - Normal, responded to this reviewResponded 15 November 2011

"I recently received a copy of your review of the Extended Stay America Bloomington - Normal. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."

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Additional Information about Extended Stay America - Bloomington - Normal

Address: 1805 S Veterans Pkwy, Bloomington-Normal, IL 61701-7000
Phone Number:
Region: United States > Illinois > Bloomington-Normal > Bloomington
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #18 of 22 Hotels in Bloomington
Price Range: £40 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Bloomington - Normal 2.5*
Number of rooms: 101
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Also Known As:
Extended Stay Bloomington
Extended Stay America Bloomington
Bloomington Extended Stay

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