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“Rude people stay here!” 3 of 5 bubbles
Review of aloft Bolingbrook

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aloft Bolingbrook
Ranked #3 of 8 Hotels in Bolingbrook
Kalamazoo, Michigan
Level Contributor
90 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Rude people stay here!”
3 of 5 bubbles Reviewed 13 October 2013

We haven’t checked out of this hotel yet, but I’m ready to share that some of the rudest hotel guests stayed here last night! Grown 30-50 year olds shouting down the hallway at 9 am – really? And not just once but all morning. There are do-not-disturb signs all down the hall, ignored by these oafs. Also ignored by housekeeping, who rattled the door at 10:30 am despite the bright orange do-not-disturb sign hanging on my door. In the furthest corner of the room, we could hear any conversation, bump or bang in the hallway quite clearly. Even those in courteous “hotel” voices. To compensate we ran the fan all night.

The room itself is spacious and has a contemporary Scandanavian feel. Unique set-up with the beds in the middle of the room against a wall separating the open bathroom from the sleeping area. The desk looks out the window. There are no DRAWERS anywhere, so if you normally unpack luggage, there is no where to put your belongings. Laid out on the settee, I suppose. An unusual flat closet concealed by a curtain in the bathroom area holds hanging clothes in a vertical fashion. Comfortable beds and pillows. These are NOT block-out shades, plenty of light in here with shades fully drawn. It’s the 2” gap between the tall windows and the shades.

Free wifi, refrigerator (no microwave), free bottled water and in-room coffee are nice touches. The lobby is urban chic. The ceilings in the halls and rooms are very high with ultra-modern artistic lighting. The front desk check-in clerk was alone, seemed overwhelmed and didn’t greet me. I’ve always wanted to stay at an Aloft, but will not stay here again. Perhaps the other properties are better? For the same money, I can get a quieter hotel, albeit not so design-oriented.

Room Tip: Recommend 1st floor - the elevators are very slow.
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  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank RockTIlUDrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katisha D, General Manager at aloft Bolingbrook, responded to this review, 19 October 2013
Dear Guest,

Thank you for taking time to share your experience during your recent visit! While you enjoyed many amenities at the hotel; I am sorry to hear that your stay was less than perfect. We are here to ensure that you are comfortable and to see that need was not met for you is disheartening. Because of your feedback we are taking the proper steps needed to ensure that noise complaints are handled in an effective manner.

Again, I apologize for the inconvenience you experienced at the hotel and thank you for the feedback. Should you find yourself in our area again, I would love to add a special touch to your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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304 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
  • Korean first
  • Portuguese first
  • Any
English first
Cleveland, Ohio
Level Contributor
113 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
4 of 5 bubbles Reviewed 7 October 2013

Great location and a nice hotel. Rooms are not spacious, but big enough with a king bed and desk. Nice set up with a bar downstairs. Because it is different than typical hotels, you don't get a breakfast of any kind. Nonetheless, had a good night's sleep and we had a good corporate rate to stay there. Better than the other hotels in the area. One area that could be improved was having more than one person behind the desk at check in and check out. That process was quite slow.

  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank USAWelder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at aloft Bolingbrook, responded to this review, 14 October 2013
Dear USAWelder,
Thank you for taking the time to comment about your recent stay at Aloft. We're delighted that you enjoyed our location, service and amenities - like our w xyz bar. We're constantly evaluating ways to improve our property and will share your feedback with our team regarding the check in process. We hope you'll come back to see us should your travels bring you back to Bolingbrook. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 22 September 2013 via mobile

The personal are amazing, specially Stefanie Ruiz
Also the room is confortable clean and nice
It is just in front of promenade mall so you can get restaurants and shops
They are focus in customers and they try to make you fell as well as they can

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leostro2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at aloft Bolingbrook, responded to this review, 2 October 2013
Dear Leostro2,
We really appreciate your feedback, thanks for sharing! We take great pride in our staff and will share your comments with Stefanie. We hope you'll come back to see us soon. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
79 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 3 September 2013

Have stayed here a few times now. A great place to get away that is inexpensive and plenty to do! Walking distance to several cool bars and restaurants so you do not have to worry about driving. Outdoor mall shopping within walking distance as well. Hip rooms and a great bar for while you are at the hotel. Ikea and other big box stores nearby if you want to shop that way. Great IPIC theater nearby as well - have your dinner and drinks brought to you while watching a movie in a recliner...better than home!

Room Tip: All rooms are pretty much the same...
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  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joseph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_aloft_bolingbrook, General Manager at aloft Bolingbrook, responded to this review, 5 September 2013
Dear Guest,

Thank you very much for taking time to post your review on TripAdvisor! I am very happy to hear you’ve enjoyed multiple stays with us! There is so much to do near us, the Promenade, restaurants, IPic Theater etc. We are happy you’ve been able to explore the area and keep returning to the hotel. Thanks again for your review and we hope you return soon!

Paul Carpenter
General Manager, aloft Bolingbrook
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 29 August 2013

My boyfriend and I stayed here for a weekend getaway and we were pleasant surprised by our hotel accommodations. We got to our room and it was a pretty decent size, there was a small lobby bar that we were able to take advantage of during our stay. The hotel was right across the street from IKEA and outlet shopping, which is something that i LOVED. The front desk staff were very friendly during our stay. I had to make 2 reservations and they were able to keep me in the same room throughout my stay, I really liked that!

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 3MLY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_aloft_bolingbrook, General Manager at aloft Bolingbrook, responded to this review, 5 September 2013
Dear Guest,

Thank you very much for taking time to post your review on TripAdvisor! We are thrilled to hear you enjoyed your stay with us! Our proximity to Ikea and the Promenade shopping center are a great part of our location in Bolingbrook. I am very happy to hear you found the desk staff to be very friendly! We do our best to accommodate all of our guests and I’m happy to hear you enjoyed it! We hope to welcome you back soon!

Paul Carpenter
General Manager, aloft Bolingbrook
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 20 August 2013

Aloft is a blend of traditional hotel and a boutique hotel. Rooms and common area are very stylish. Clean and certainly one of the most modern/contemporary hotels I've been in awhile . Standup shower is in a separate room but (sort-of) faces the room where the bed is. It's a nice change of pace.
The location is convenient to highways and a lot of what the area has to offer, though I have a hard time comprehending why anyone would want to visit Bolingbrook in the first place. Promenade mall is within walking distance and there is an IKEA about a half mile away.
My complaints are minimal. Slow elevator, dark hallways, and if your room is at the end of the hall, as mine was, you'll be walking quite a distance to get from the elevator to your room.

  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kurt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_aloft_bolingbrook, General Manager at aloft Bolingbrook, responded to this review, 29 August 2013
Dear Guest,

Thank you very much for taking time to post your review on TripAdvisor! We are happy to hear you found the hotel to be stylish and clean! Our location off of 355 is convenient for our guests visiting the area. Ikea and the Promenade are great reasons to visit Bolingbrook, or just for a night away at the aloft! We are sorry to hear your complaints about the elevator and hallways. The lifts are located on one end of the building so there is a walk involved if your room is located on the far wing. Next time you stay, let us know you’d like to be closer to the lifts and we will be happy to accommodate! Thanks again for your review!

Paul Carpenter
General Manager, aloft Bolingbrook
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rancho Cucamonga, California, United States
1 review
4 of 5 bubbles Reviewed 19 August 2013

As a frequent traveler, I come here frequently and am always amazed by the service. The rooms are always clean and although the internet is occasionally slow, it's worth it. The staff is amazing! Christina at the bar is by far one of the best bartenders / assets in the business. She is very welcoming and goes out of her way to ensure the customers are taken care of, not only at the bar, but for anyone that comes in the hotel and needs some assistance. My hats off to the Manager Paul, for running a great place.

Room Tip: Wing rooms are quieter on the weekends, however it takes the showers a little longer to get warm in...
See more room tips
  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Russ F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_aloft_bolingbrook, General Manager at aloft Bolingbrook, responded to this review, 29 August 2013
Dear Guest,

Thank you very much for taking time to post your review on TripAdvisor! We are very proud of our staff and work hard to ensure clean rooms and friendly service. I’ll be sure to let Christina know of your kind words, we are lucky to have her! Thanks very much for your review and we look forward to your next visit!

Paul Carpenter
General Manager, aloft Bolingbrook
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about aloft Bolingbrook

Property: aloft Bolingbrook
Address: 500 Janes Ave, Bolingbrook, IL 60440-1277
Phone Number:
Region: United States > Illinois > DuPage County > Bolingbrook
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Bolingbrook
Price Range (Based on Average Rates): ££
Hotel Class:3 star — aloft Bolingbrook 3*
Number of rooms: 140
Official Description (provided by the hotel):
Aloft Bolingbrook, located in The Promenade shopping center near Mac's, Ikea, and the Arena Auto Auction; is just a short drive to Chicago. Our hotel has a fully-outfitted boardroom and free wifi. ... more   less 
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Also Known As:
Aloft Bolingbrook Hotel Bolingbrook

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