Stayed for two nights for a hockey tournament and made the arrangements for the entire team. That was a monumental pain, but I will forgo the details and talk about the property itself. When we walked in to room 326, it had a musty/dingy/cigarette? smell to it. I couldn't bear it so I asked for a different room. They did give us a different room, but I couldn't believe that when we were walking onto the 3rd floor with another family in our party THEY HAD BEEN GIVEN THAT SAME ROOM! AN HOUR AFTER WE HAD DECLINED IT! They mentioned to us how bad it was but didn't want to complain. How is that for management??? In our room, the beds sagged, the tile floor in the bathroom was uneven and some of the tiles were even loose, the tub was chipped, the ceiling fan in the "suite" part of the room didn't do anything for air circulation, and I can't tell you how black my socks were after walking on the carpeting (two days in room 311). The pool was small and the hot tub had a total bathing capacity of 3! No lounge, breakfast was okay, but all in all just a lousy booking process, two lousy rooms, and no amenities to speak of. Got a special rate of $99, usually $119. Not a bargain, even for this place. Stayed at a Renaissance for $99 in Northbrook (regular price) that was incredibly superior to this place. Won't be going back, I'd advise anyone the same.
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- Springhill Suites Bolingbrook