We booked 2 rooms for two nights. Whoever took the call added an extra day to one of the rooms. When checking out, the bills were separate. We were delayed 15 minutes to our flight because of their mistake them charged for a night we had not booked. We did not get a copy of either receipt. We saw the one receipt showed 3 days for I room. They said we did not cancel in time. We said we were not aware we were registered for a third day. We had flights out of O' Hare early. I called the manager and explained both room were booked for two nights and paid by same credit card. Meaning the staff had added a day to one of the rooms. Their mistake. She said she would not take the charge off and to call the credit card. I do not want to file a dispute with my credit card. This was clearly a mistake by the staff. The manager,Teri, hung up on my several times. I contacted someone at the corporate office who said he needed more information. Since we were not given a receipt upon leaving, I tried to call and request receipts and all information pertaining to our stay. Again I was hung up on. Very bad customer service by the top management. I do believe I should be able to receive copies of receipts. In addition to that, neither room was cleaned from the first night and no additional towels were given to us for the second night. This manager needs some customer service training skills. Better yet, she needs to be fired. As you can see from other reviews.
- Official Description (provided by the hotel):
- Located just off I-57 at exit 315, conveniently located next to Northfield Shopping Mall. Monday through Thursday complimentary drink coupons given to Tucci's Fine Italian restaurant! The Legends Sports Center, Kankakee River State Park, Splash Valley Water Park, Exploration Station for Children and Olivet Nazarene University home to the Chicago Bears training camp are just a few of the many visitor sites to enjoy. ... more less
- Reservation Options:
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- Also Known As:
- Americas Best Inns & Suites Bourbonnais/Kankakee Hotel Bourbonnais
- Americas Best Inns And Suites Bourbonnais/Kankakee
- Lees Hotel Kankakee
- Lees Hotel Bourbonnais