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“Decent value but experiences vary greatly”

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Holiday Inn Express Bourbonnais (Kankakee / Bradley)
Ranked #2 of 6 Hotels in Bourbonnais
Certificate of Excellence
Minneapolis, Minnesota
Level Contributor
203 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Decent value but experiences vary greatly”
Reviewed 8 May 2010

I've stayed at this hotel several times. The staff is very friendly and the price is reasonable for the quality of hotel. The location is good--there's a mall within walking distance and a Cracker Barrell across from the hotel lot.
There have been times when the hotel is nice and quiet and other times when it's so noisy that I've had to call the front desk late at night.
Breakfast is decent and the rooms are moderately comfortable.
Their "business center" is two computers in the lobby that are almost always used by kids, which is annoying.
Cleaning service varies--sometimes they do well, sometimes they are not thorough and don't replace coffee or amenities. The exercise room is not good--it's rarely clean, the equipment is outdated and it's not open 24/7.

  • Stayed May 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RickyBobbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hieteresa, Guest Relations Manager at Holiday Inn Express Bourbonnais (Kankakee / Bradley), responded to this review, 11 August 2016
Sorry slow response. Fitness room is open 24 hours now. Fitness room all new machines since this review.
Teresa
Holiday Inn Express Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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99 reviews from our community

Traveller rating
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    4
See reviews for
30
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Chicago, IL
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 February 2010

So ... we arrive @ this hotel for a night visiting traveling friends in for a family event (half-way point). We stayed specifically because this was the best hotel rated on TripAdvisor ... hopefully we can correct that here. The Fairfield Inn, where we stayed later the same evening (story below) was MUCH better in all aspects (and I'm going to guess cheaper too).

Upon arriving, we see a group of EMTs/emergency staff sitting outside on a bench, looking a little ill ... alarming, but we press on. We check in and quickly change to jump in the pool, led by our 5 year old son Nicholas.

When we get downstairs, two guys with the "ill group" tell us that they are surprised that they even have the pool open and that "everyone that was in it this morning is now really sick". We obviously inquire @ the front-desk as to the issue with the pool and whether it has been remedied ... we are told that it is all a big misunderstanding. Apparently there was a scuba-diving or water rescue class being held and everyone seemed to be sick. We were told that it was likely something the class did (implying that they'd done something wrong in their class with the equipment or that some of the attendees were just "not up to it"). We were assured that the pool had been checked and was fine.

We go ahead and head to the pool ... I'm not going to get into how dirty the pool area was or the hole in the ceiling above the pool that was dripping water and looked like a bathtub was going to come crashing down any minute, since that isn't (believe it or not) the purpose of this post.

Our friends get in and join us with their two boys and we all proceed to have a pretty good time. My son gets cranky and says he feels sick, but we pawn it off to a 5 year old being cranky, but my wife heads back to the room with him. I stay for a bit and then head up. I had a pretty bad headache that had started, but that wouldn't be anything too odd for me. Our son has gotten very tired and takes a nap (he was up very early that morning, so again it didn't seem so odd @ the time). I stay with him (he woke up after about 1 hour) and my wife goes back down to our friends only to come back with firemen who had arrived to check on the state of the hotel (I have to assume called by the earlier group, because it was obvious that the hotel wasn't going to be proactive in calling).

We find out that they'd had a gas leak (heated pool) and both my son and I had pretty high levels of CO in our blood ... I assume everyone in our group had the same. They evacuated the entire hotel and we were sitting in the parking lot (getting air fortunately) for about 2 hours. Nicor got the leak remedied and we were told by hotel staff that it was safe to head back in .... HA, right.

The General Manager of the hotel handled it reasonably well and refunded our rooms and also walked us to a neighboring hotel at his cost. Again, not the point of this post.

Everyone was fine, but the what ifs made us crazy the rest of the trip ... all for what is obviously a poorly-run hotel with pretty lazy staff. I don't know what the code is in Indiana with regard to detection devices in public areas, but I'd find it amazing if they were not in some way in violation.

It is unfortunate, as the rest of the hotel was completely fine ... trust is a big thing for us and it is very unlikely, no matter how good everything else was, that we will ever stay in this hotel again.

  • Stayed February 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank twilkerson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hieteresa, Guest Relations Manager at Holiday Inn Express Bourbonnais (Kankakee / Bradley), responded to this review, 11 August 2016
Sorry slow response. Sorry for any issues.
Teresa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chicago
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 December 2009

My job is requires me to stay in the Kankakee area once a week. I have stayed at several of the hotels in Bourbonnais and this one is the best. Very clean hotel, lobby and rooms. The beds are extremely comfy, they offer both firm and soft pillows and plenty of towels. The staff is friendly and polite. I haven't tried the breakfast because unfortunately I check out before it starts (6 AM). I only wish they had a more extensive TV channel selection-- Because I travel alone, I use the TV to keep me company. Otherwise an excellent hotel, and this will be my hotel of choice in the Bourbonnais.

  • Stayed December 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrs4530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hieteresa, Guest Relations Manager at Holiday Inn Express Bourbonnais (Kankakee / Bradley), responded to this review, 11 August 2016
Sorry slow response. Thanks
Teresa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids, MI
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 October 2009

Me, my sister and friend were in town for a church service and our stay there was excellent. The rooms were very clean and had a refrigerator and microwave. If were are ever in Kankakee for any reason our choice would be this hotel.

  • Stayed October 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank babyquis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hieteresa, Guest Relations Manager at Holiday Inn Express Bourbonnais (Kankakee / Bradley), responded to this review, 11 August 2016
Yes every room has refrigerator and microwave. Thanks for kind words. Sorry late response.
Teresa
Holiday Inn Express Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 October 2009

Hotel was nice. A little overpriced for the deluxe suite. Staff was nice, but the egg omelette at breakfast was well over the expiration date. A bite went in my mouth and immediately out as it was rotten!! We stayed there with a college volleyball team and others shared they had the same experience with the eggs being either bad or "marginal". It made me uncomfortable to eat the other pre-made items as I wondered if someone was trying to save money and putting the food back in the fridge after it should have been tossed??

  • Stayed September 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tdkacv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hieteresa, Guest Relations Manager at Holiday Inn Express Bourbonnais (Kankakee / Bradley), responded to this review, 11 August 2016
Sorry slow response. We only have scrambled eggs now.
Teresa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington Beach CA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 August 2009

4 days with wife for nieces wedding. Very nice, newly decorated, spacious room. Located next to shopping mall and close proximity to restaurants.
Clean bathroom, plenty of soft towels. Full breakfast not continental. Helpful courteous staff. Particularly liked the 2 computers in the lobby with free printing and the refrigerator and microwave in room. Also ironing board, iron and hair dryer. Cleaning staff and front desk personnel very good and helpful. Complimentary daily newspaper. Many enjoyed indoor pool.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cturner6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hieteresa, Guest Relations Manager at Holiday Inn Express Bourbonnais (Kankakee / Bradley), responded to this review, 11 August 2016
Sorry slow response. Thanks for comments.
Teresa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 June 2009

I have stayed at this hotel many times and have enjoyed it every time. The rooms are nicely decorated and the beds are AWESOME! The staff is also very friendly and helpful. I liked being near shopping and many restaurants.

Stayed May 2009, travelled with friends
Helpful?
1 Thank nanners5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hieteresa, Guest Relations Manager at Holiday Inn Express Bourbonnais (Kankakee / Bradley), responded to this review, 11 August 2016
Sorry slow response. Thanks for comments.
Teresa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Bourbonnais (Kankakee / Bradley)

Property: Holiday Inn Express Bourbonnais (Kankakee / Bradley)
Address: 62 Ken Hayes Dr, Bourbonnais, IL 60914
Phone Number:
Region: United States > Illinois > Bourbonnais
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Bourbonnais
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Bourbonnais (Kankakee / Bradley) 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites in Bourbonnais, IL. Located in the Kankakee River Valley area, close to Kankakee, Bradley, Peotone, and Momence, IL . The Holiday Inn Express Hotel & Suites is located just minutes from Olivet Nazarene University / Strickler Planetarium, Exploration Station/Perry Farm, Peddinghaus, CSL Behring, Hidden Cove Indoor Sports Complex, Bennett Curtis House, Bunge Foods, Cigna Health Care, River Road Sports Complex, Home of the Frank Lloyd Wright Bradley House , Nucor Steel, Valspar Corporation, Kankakee River State Park, Reeds Canoeing, Splash Valley Aquatic Park and the summer home of the Chicago Bears and much more. Please come enjoy our Stay Smart breakfast buffet (you have to see it). The hotel meeting rooms will seat up-to 100 people. There are many restaurants within walking distance and visit the Northfield Square Mall next door for any shopping needs. We are a pet friendly hotel with a refundable deposit. Stay Smart at the Holiday Inn Express Hotel and Suites in Bourbonnais where you can Stay Smart in the Kankakee, Bradley, Bourbonnais area. ... more   less 
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Also Known As:
Holiday Inn Express Bourbonnais (Kankakee / Bradley) Hotel Bourbonnais
Holiday Inn Bourbonnais
Bourbonnais Holiday Inn

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