We went for the bank holiday break - Fri 23rd until Mon 26th May 2014. When we entered the van, we saw that the curtains didn't match the furniture and were different in every room. The first day we were there, I opened the cutlery drawer to get a spoon and the handle came off in my hand. When I went to make the beds, there was not enough duvets, when I unfolded one of the sheets it revealed a very big dirty stain and hairs. There was no poppers or buttons on any of the duvet covers, although you could clearly see where they used to be. On the day that we were leaving I got the vacuum cleaner out of the cupboard to use it, but found there was no plug. I'm not one to complain and didn't want to spend time complaining when we were on holiday to enjoy ourselves, but a couple of days after we had come back, I got a nasty letter saying we left the caravan in bad way, and that they have had to get the carpets & Duvets cleaned, and that we were not welcome in the future. I wouldn't go there again if you paid me! In reply to the letter, I rang them up hoping to speak to the person who sent the letter or anyone else with any knowledge of our stay, but apparently only the lady available who took my call and she had been off, I left my number and asked her to get someone to call me back and they never did. I was extremely disappointed in the state of the caravan and overall cleanliness of the site, and have now learnt, that I must complain on my stay, so that I don't get accused of leaving it in the state it was already in to begin with.
- Also Known As:
- Lyon's Winkups Caravan Parks Towyn, Wales