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Ty Mawr Holiday Park - Park Resorts
Reviewed 9 May 2014

just got,back from a 4 night break,with my partner and teenage kids,love the new boat house restaurant, the food was excellent and good vaule for money had evening meal,and breakfast,and was great plus the teenagers loved it to,the swimming pool was clean only one problem, it was to warm in there,a couple of the bar staff went out there way,for you the girl in the boat house was so nice,and the mancunian in the main bar,been here loads of times allways had a great time,will be going back soon,big thanks to ty mawr staff, and the park.

Room Tip: prestige or gold plus caravan,early bookin and bigger caravans.
  • Stayed: May 2014, travelled with family
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Thank Paul Joseph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,119 - 1,125 of 1,666 reviews

Reviewed 8 May 2014

Second time I have visited and I will be back next year.
We visit as part of the husky group every year and we are always welcomed and always treated nicely.
The facilities for camping in tents are good, the showers are good and this year I finally discovered the washing up facilities!! lol

  • Stayed: April 2014, travelled with family
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Thank AAAAGGGGHHHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2014

Positives
Excellent entertainment led by Wes! Super teamstars, the best for a long, long time! A special mention for Ty, James and Aine whose enthusiasm and friendliness made everything so much more fun!
Swimming pool great, efficient, friendly staff. Adventure playground super fun for children. Boathouse smart, once again, efficient, friendly, polite staff.
Negatives
Toilets in Showbar area not cleaned regularly during our stay. Caravan not ready at stated time, had to wait outside while it was cleaned. Silver? More like bronze!

Stayed: April 2014, travelled with family
3  Thank EnglandHonest1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Ty Mawr Holiday Park - Park Resorts, responded to this reviewResponded 9 May 2014

Thank you so much for taking the time to post your review, it was wonderful to hear that you all enjoyed the entertainment provided by the teamstars and the facilities available on site for guests to use.
Your kind comments will be passed onto the team and I am sure they will be extremely grateful.
I was disappointed to read that your caravan was not ready on your arrival which caused a delay in you all being able to unpack and start your holiday. You have mentioned that you were also concerned that the caravan you stayed in was more like a bronze that the silver unit you had booked.
Unfortunately, without your reference number I cannot see which unit you stayed in or if you reported your concerns to the staff whilst you were staying with us. We do encourage all guests, should they have any concerns, to report them whilst they are on park to allow the team to investigate and endeavour to resolve any problems as quickly as possible.
I was also concerned to read that you did not find the toilet facilities in the show bar up to our usual high standards. Your feedback has been passed on to the Complex Manager for review and additional checks and cleans and have now been arranged.

Ty Mawr Holiday Park
01745 832 079

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

We came here in July 2013. The caravans are stacked tightly together, ours had soaking wet carpet. I know they have to clean sometime, but all weekend I had wet socks as it just never seemed to dry..

The "entertainment complex" smelled like dirty carpets and the only other bar/pub was the main place you could eat, so was busy at food service times, then absolutely dead.

We normally use Haven sites but we couldn't get in our usual site for the full week, so came here for the weekend. We wished we had gone home. We had a terrible time here and even left early. Never again.

  • Stayed: July 2013, travelled as a couple
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Thank Laura8192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Ty Mawr Holiday Park - Park Resorts, responded to this reviewResponded 9 May 2014

Thank you for your review regarding your stay with us during the 2013 season. I was extremely disappointed to hear that you experienced problems with the cleanliness of your unit and within the complex centre.
Unfortunately it is very hard for us to comment on issues from over 10 months ago and we now have a new team on park since your stay.
I am sorry for the problems you encountered, unfortunately without your reference number I cannot see which unit you stayed in or if you reported your concerns to the staff whilst you were staying with us. We do encourage all guests to report them whilst they are on park to allow the team to investigate and resolve any problems as quickly as possible to allow guests to have the best stay possible.
It is always disappointing when a guest does not enjoy their stay with us and that they would no longer like to holiday with Park Resorts. I would like to assure you that all feedback received from our guests is taken on board with a view to improving the service and facilities we provide.

Ty Mawr Holiday Park
01745 832 079

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

Stayed here recently for a long weekend stay, the site is conveniently situated for amenities about Rhyl & Colwyn Bay
The grounds & properties are very clean
Just one issue was on the morning we were leaving we went for breakfast although not very busy it took 50 minutes for food to arrive
A good idea would to have ordered breakfast on arrival Friday it would been served on Monday

  • Stayed: May 2014, travelled on business
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1  Thank Ken B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Ty Mawr Holiday Park - Park Resorts, responded to this reviewResponded 9 May 2014

Thank you so much for taking the time to post your review, it was great to hear that you were happy with the presentation and location of the park, the team work tirelessly to keep the park looking its best at all times so they will be extremely grateful to hear comments such as yours.
On a more disappointing note, I was sorry to hear of the problems and time delay that you encountered whilst visiting our Boathouse restaurant. I would like to apologise to you all for the inconvenience caused and assure you that this feedback has been passed onto the Complex Manager for review.
Thank you for your comments, all feedback received from guests is taken on board with a view to improve the service and facilities we provide on our parks.

Ty Mawr Holiday Park
01745 832 079

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

My family and I have visited Ty Mawr every year for the past 28 years. In recent years things seemed to be going down hill, especially with the selection of entertainment staff that were there. We thought this year we'd give it one last try and if things hadn't changed it would be our last holiday at Ty Mawr :(
So, thank goodness for the new entertainment team! We had the best holiday yet! The team put in all their effort and really went above and beyond to make sure we had a brilliant holiday! Special thankyou's to Ty, James & Ainè who were absolute superstars!!
They made up for the fact that our caravan wasn't ready on time and we seemed to be in a Bronze caravan rather than the Silver we paid for.
Can't wait to visit again in the Summer.
Lisa, Ella & Marlie Baron.

  • Stayed: April 2014
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1  Thank lisagracebaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Ty Mawr Holiday Park - Park Resorts, responded to this reviewResponded 9 May 2014

Thank you so much for your review. I was sorry to hear that on your previous visits to Ty Mawr you did not enjoy the entertainment provided by the teamstars. However, I am extremely pleased to hear that on your recent visit we have restored your faith and you and your family enjoyed the park.


We have had lots of positive feedback this year with regards to the teamstars and I will be sure to pass on your feedback, which they will be extremely grateful for.
I was disappointed to read that your caravan was not ready on your arrival which caused a delay for you and your family. You have also mentioned that you were concerned that the caravan you stayed in was more like a bronze that the silver unit. Unfortunately without your reference number I cannot see which unit you stayed in, or if you reported your concerns to a staff member whilst you were staying with us. We do encourage all guests to report any concerns they have whilst they are on the park, to allow the team to investigate and resolve any problems as quickly as possible.
I am sorry for the problems you encountered. I do hope that you will visit us again to allow us to restore your faith in Park Resorts and for us to show you that this is not our usual standards.

Ty Mawr Holiday Park
01745 832 079

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

We have been to this site now 4 or 5 times now and come back every year the site has a lot going on for kids adults and family's alike, the staff are helpfull and friendly and will bend over backwards to ensure you have a good time or have what you need, we have 2 dogs which we also bring with us and they are welcomed to with a dog walking area if needed or a few mins walk your at the beach for coastal walks. I personally highly recommend this site

  • Stayed: May 2014, travelled with family
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2  Thank MadMonk76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Ty Mawr Holiday Park - Park Resorts, responded to this reviewResponded 9 May 2014

Thank you for taking the time to post a review regarding your most recent stay with us. It is always lovely to hear from guests that have stayed with us and keep returning to the park as this gives the team a good insight of the service that you have received.
We do have a very exciting entertainment and sports and leisure programme scheduled for this season which, as you have confirmed, can keep the whole family entertained throughout their stay. Ty Mawr prides itself on the customer service that we deliver, so to hear comments such as yours with regards to the level of service you received from the team certainly means that the training and hard work that they have put in is paying off.
We are ideally located should guests wish to explore the local area and the Holiday Sales Team are on hand should guests like additional information on the local area.
Thank you for recommending Ty Mawr Holiday Park to your friends and family and we do hope that we can welcome you all back here again for another break in the very near future.
Ty Mawr Holiday Park
01745 832 079

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ty Mawr Holiday Park - Park Resorts

Address: Towyn Road, Towyn, Abergele LL22 9HG, Wales
Region: United Kingdom > Wales > North Wales > Conwy County > Abergele > Towyn
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #1 of 9 Speciality Lodging in Towyn
Price Range: £9 - £24 (Based on Average Rates for a Standard Room)
Official Description (provided by the hotel):
Ty Mawr Holiday Park is a lively park situated on the beautiful North Wales Coast. It is close to many beautiful attractions and serene backdrops with views of the Welsh Mountains. The park is lively with plenty to do for any generation, young or mature and offers a wide variety of Entertainment. Whether it is a relaxing stop over or a full week's family holiday we have the perfect package for you. Accommodation on the park is available in both pet friendly and non-pet caravans in Bronze, Silver, Gold and Platinum options. There are two large touring fields which cater to tents, Tourers and Motorhomes with electric hook up. Indulge in our extensive restaurant menu throughout the day and follow up with Live shows and Singers in the Cabaret Showbar later on. The team on park are always on hand, and we strongly believe that customers and people are our heart and soul, so we always strive to go above and beyond to make your stay as enjoyable as possible, stress free and create some amazing memories you and your family will cherish forever. ... more   less 
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Also Known As:
Ty Mawr Holiday Park - Park Hotel Abergele
Ty Mawr Holiday Park - Park Resorts Towyn, Wales

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