Floor felt sticky, sheets had stains on them, grime in the corners on the floor in the bathroom. Over all not good, everything felt dirty.More
- Free Wifi
- Room Service
Floor felt sticky, sheets had stains on them, grime in the corners on the floor in the bathroom. Over all not good, everything felt dirty.MoreShow less
Thank you for leaving us a review. We take our guest comments very seriously and always strive to provide comfortable, clean, and friendly accommodations. We’re sorry for any problems that you faced during your stay, as well as the condition of the room you received. We have taken note of your comments and this will certainly be looked into. We do value the comments we receive from our guests as these help us improve the quality and service that we offer. Thank you again for sharing your concerns with us in regards to your experience.
My wife and I booked this hotel because we were in town for a friends wedding.
The hotel is very clean and the staff is very polite. Originally, I was given a room on the third floor. But as soon as I opened up the door to our room, an overwhelming odor of cigarette blew out. My wife could not stand the smell. Alfred took care of it right away. He explained to us that the 3rd floor was the smoking floor and he quickly reassigned us to a room on the 2nd floor. My wife and I were very happy with our new room. We stayed there for 4 days and our stay was very pleasant.
The next morning I needed an iron and could not find one. I called the front desk and Antione was very helpful. He told me exactly where to find it, and also reminded me that they had breakfast downstairs. This was useful information as I was in quite a rush.
Our stay was very pleasant, and the price can't be beat. Also, it's right around the corner from a 7-eleven and a walmart if we ever needed anything. It's obviously not a 5-star hotel with room service and a pool. The reason why i'm giving this hotel 4 stars is due to the lack of a pool and the carpet in the room could be a little cleaner. The complimentary breakfast also could've had more variety.
Overall all, it's a 3 star hotel with 5 star service. If you're not into all the bells and whistles, then this hotel will suffice. I will gladly stay here again.
Thank you for taking the time to review your recent stay with us. We are sorry that your first room was smoky. I am pleased to hear that Al took care of this inconvenience quickly. I am also pleased to hear that Antrone was helpful when you called about the iron/ironing board. They are hidden behind the bathroom door. I sincerely thank you for taking the time to leave such a detailed review of our hotel. I will be sure to let Al and Antrone know that their service was noticed and appreciated. Thank you again for your review. We hope to see you again soon!