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“Great Service and Room”

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Comfort Inn & Suites
Ranked #1 of 2 Hotels in Cahokia
Corona, California
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Service and Room”
Reviewed 11 June 2014 via mobile

We are traveling across the country. We stayed here to be close to the Gateway Arch without having to pay too much. This place was great. they are remodeling, but it did not bother us...no noise. The room we had was very clean! April, at the front desk, was so wonderful!

Stayed June 2014, travelled with family
Helpful?
1 Thank leemary1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cis376, General Manager at Comfort Inn & Suites, responded to this review, 12 June 2014
Dear Sir/Madam,

Thank you so much for the response. I really appreciate your kind words and will definitely share this information with my team.

Hope to see you again.

Thank you,

April Hickman
General Manager
Comfort Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

159 reviews from our community

Traveller rating
    63
    41
    26
    14
    15
See reviews for
65
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Any
English first
Bedford, Indiana, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2014

We were pleasantly surprised and relieved that the hotel was better than reviews led us to expect. Indoor and outdoor renovations are being done. Our room was spacious and clean. The bathroom was newly refurbished and the shower was excellent. The day staff was so helpful and friendly. They experienced housekeeping staff shortage on a very busy holiday week-end, Memorial Day. Our towels were replaced that day but waste baskets were left un-emptied and the bed wasn't made. Breakfast was on-par for Comfort Inns. There was nearby shopping available and the location was quiet. No busy highway outside your door.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diane J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cis376, General Manager at Comfort Inn & Suites, responded to this review, 12 June 2014
Dear Diane,

Thank you for your feedback. We really appreciate it when one of our guests takes the time to send reviews regarding their stays. It gives us an idea of how we are doing and gives us a little feedback on what we can do better. I will be sure to share this with the entire team here at Comfort Inn & Suites.

We hope to see you again in the future.

April Hickman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
Reviewed 7 April 2014

Well, the good part is that it's cheap, and about a five minute drive from downtown St. Louis.

And that's about it, really. The hotel isn't in the most appealing location, which I'd be willing to overlook if it was nice inside. But the whole property seemed like it suffered from a lack of care, and not at all what I'd expect from a Comfort Inn.

Getting off the elevator on the 2nd floor, I was treated to an out-of-order ice machine, and a trashcan that was on the brink of overflowing. One might think the solution to that would be to take the trash out. Instead, a second bag had been attached to the side of the can, and that bag appeared full, as well. Judging by that, I'm guessing the ice machine had been broken for a while.

The room was alright. It was clean enough, but I'm not going so far as to say it was real welcoming. Nice view of the highway, and a trash-filled yard.
.
Breakfast area also suffered from some issues. Not real clean, and they were out of a lot of things. It didn't appear anyone was working there...if someone was, you certainly wouldn't know it.

Again, it's cheap and close to downtown. If you're okay with that, go for it. Otherwise, there are better hotel options in O'Fallon and some of the other suburbs.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cdog7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cis376, General Manager at Comfort Inn & Suites, responded to this review, 12 May 2014
Greetings,

We really appreciate your feedback regarding our hotel. We apologize for the inconveniences that you experienced during your stay with us. The property has been recently renovated and we hope that you will give us another opportunity to give you a more pleasurable experience.

Sincerely,

April Hickman
General Manager, Comfort Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Onalaska, Wisconsin, United States
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 March 2014 via mobile

We chose the comfort Inn & suites from previous experiences on our trip and had been pleased every time. We were shocked by the hotels industrial location and the run down look as we pulled up but once we walked through the door all our worries were erased.the lobby and breakfast area were clean and beautiful maintained. The front desk clerk Amanda informed me the hotel was in the middle of a remodel and everything was getting updated. Our room was very clean spacious and comfortable. The bedding looked brand new. Definitely close to the same level of service we v ad received at the two previous choice hotels we stayed at. Only down falls are the pool is small and had not been updated and very little choices as far the vending machine goes but otherwise very happy

Stayed March 2014, travelled with friends
Helpful?
Thank Alex P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cis376, Owner at Comfort Inn & Suites, responded to this review, 12 May 2014
Dear Alex P.,

We really appreciate your review and comments regarding our staff and hotel. We look forward to providing that same great service during your next stay with us. Thank you!

Best Regards,

April Hickman
General Manager, Comfort Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clinton, Wisconsin
Level Contributor
59 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 March 2014

I've stayed at several Comfort Inns in the past and each one has by far exceeded my expectations for a hotel, from their stellar breakfasts to very comfortable beds, to their clean and modern rooms. This one met the high bar for breakfast, exceeded the bar in the shower department, but in my opinion fell short in the most important area: bed comfort. It just wasn't as nice as I expect from a Comfort Inn. It wasn't a terrible bed - don't get me wrong. Just not great. I was also really surprised to see only one trash can in the entire room, so if someone else was using the bathroom, the person on the outside couldn't throw their garbage away. I could have asked for another one - it's just something I've never seen at almost any hotel before. And we stayed two nights, so I figured the second can would show up the second day. Nope. I guess I was just expecting more from a Comfort Inn, especially one that's so well rated on Trip Advisor. The good news is, it's certainly not a bad hotel by any stretch, and is probably the best option in Cahokia. You'd also be very hard pressed to find a more comfortable pool. Nice and warm! Overall, don't hesitate to stay here. Just see if you can get a room with a new bed. And maybe an extra garbage can...

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cis376, General Manager at Comfort Inn & Suites, responded to this review, 13 May 2014
Greetings,

Thank you for your feedback regarding our hotel and your recent stay experience. I certainly apologize about the trash can not being in the other area of the room. I will share this information with my team. We hope that we will have another opportunity to give you a much better experience during a future stay.

Best Regards,

April Hickman
General Manager
Comfort Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 March 2014 via mobile

Great value and a great place to stay for a Cardinal game-- easy in and out. It wasn't terrible but for a family on a budget I'd recommend it -- friendly staff too. The rooms we had could've used updating and the area around is safe but I wouldn't wander too far.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank imanaveragejoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naperville, Illinois
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 February 2014

We were caught in a snow storm on the way to Chicago. Initially we were told that no rooms were available, and we could wait it out in the lobby area. The forecast was not improving, so Valerie cleaned a room for us and made sure that my family had a safe place to stay. Appliances were available in the room, so after a quick shopping trip next door, we snuggled in and made our trek home the next morning. Excellent Customer Service!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ty L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 1607 Pontiac Dr, Cahokia, IL 62206-2541
Phone Number:
Region: United States > Illinois > Cahokia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Cahokia
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
The Comfort Inn & Suites(R) hotel in Cahokia will get you rested and ready for anything. We're merely minutes away from downtown St. Louis, Missouri. You'll find plenty of other sites and activities to explore near our smoke-free leisure hotel in Cahokia, some of which include: Jarrot Mansion Fairmont Park Racetrack Busch Stadium Edward Jones Dome Gateway Arch Anheuser-Busch City Museum We are also close to Scottrade Center, Southern Illinois University, Soulard, Lumiere Place, Laclede's Landing, America's Center and Ballpark Village. ... more   less 
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Also Known As:
Comfort Hotel Cahokia
Comfort Inn And Suites
Holiday Inn Cahokia
Comfort Inn Cahokia
Cahokia Holiday Inn

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