hotel is being renovated. pulled up and there were old sinks sitting around the hotel. was not a good impression at all.
given a room that was not cleaned
put in a "non-smoking" room on a floor that obviously had been a smoking floor because it reeked of smoke- the linens in the room gave me a headache, they were so smoky.
don't look behind the night table in the middle between the beds- filled with used kleenex and trash in three out of the four rooms we had the misfortune to rent
gave one of our room keys to someone else- they actually were in the room with my daughter's purse sitting on the desk. thankfully, they were not thiefs and turned around and walked out.
last day- no hot water in the hotel. If it wasn't bad enough that no one had hot water, they continued to serve breakfast. How they could run a restaurant with no hot water I don't know
Talked to the service desk people each time something happened. Apologetic but did nothing to reassure us of our safety. Frankly they were too busy on the phone- one being trained to do her job- to be able to even speak to us in re: to the issue. The last day the desk clerk was extremely rude and was angry at me for complaining.
Received an email from April Hickman, GM yesterday, which was a generic response that she seems to send to everyone. (only responded to me I am sure, because of the negative survey I sent) Canned wording which I see repeated over and over on this site. No action on her part at all to resolve or even listen to our comments.
"Memo" at the front desk was one of the rudest people I have ever encountered. very argumentative- he told me that he had only had "6 complaints" that morning and made it sound like that was a good thing. (maybe it was for that particular hotel)
April Hickman- still waiting for a response from our Consumer Complaint.
- Official Description (provided by the hotel):
- The Comfort Inn & Suites(R) hotel in Cahokia will get you rested and ready for anything. We're merely minutes away from downtown St. Louis, Missouri. You'll find plenty of other sites and activities to explore near our smoke-free leisure hotel in Cahokia, some of which include: Jarrot Mansion Fairmont Park Racetrack Busch Stadium Edward Jones Dome Gateway Arch Anheuser-Busch City Museum We are also close to Scottrade Center, Southern Illinois University, Soulard, Lumiere Place, Laclede's Landing, America's Center and Ballpark Village. ... more less
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- Also Known As:
- Comfort Hotel Cahokia
- Comfort Inn And Suites
- Holiday Inn Cahokia
- Comfort Inn Cahokia
- Cahokia Holiday Inn