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“AWESOME CUSTOMER SERVICE”

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Comfort Inn & Suites
Ranked #1 of 2 Hotels in Cahokia
Grandville
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“AWESOME CUSTOMER SERVICE”
Reviewed 15 August 2014 via mobile

We booked this hotel on our way through trip advisor! The customer service was amazing. We came in to check in and were greeted by the manager of the hotel. She offered us bottles of water and made small talk as she confirmed our hotel reservation. Very quiet atmosphere and great breakfast. At breakfast time they had the worker replenishing food as well as taking care of guests needs. The same manager that checked us in the day before was going around and clearing tables as well as making conversations with various guests in the breakfast area! GREAT STAY, and very close to St. Louis downtown area!

Stayed August 2014, travelled as a couple
Helpful?
Thank jesslgast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cis376, General Manager at Comfort Inn & Suites, responded to this review, 21 August 2014
Hello "Jesslgast",

It was such a pleasure meeting you all and I am glad that you enjoyed your stay with us. We hope that this is the first of many stays with us and other Choice Hotels. We definitely make an extra effort to make sure that every guest that we interact with leaves with a smile. It is wonderful to hear that you were beyond satisfied with your experience with us.

We hope to see you again in the near future.

Thanks,

April Hickman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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162 reviews from our community

Traveller rating
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    26
    14
    16
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Any
English first
Dover, Delaware, United States
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 August 2014

We booked this hotel in advance on our trip to KS to see our son ... it was only an overnight stay ... wish we would have been able to stay longer. Such a great staff ... from comfort to the super friendly staff. We went to see a ball game that night ... super close to the Cardinals stadium in St. Louis, MO. Very nice rooms and amenities. We stayed in a double queen and the room was really big and spacious. Really nice hot breakfast. Again, the staff were really, really nice. Will stay here again when heading to KS next time.

  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cis376, General Manager at Comfort Inn & Suites, responded to this review, 21 August 2014
Hello,

I wanted to say thank you for taking the time to submit an online review. We really appreciate you!
We look forward to seeing you again when you pass through on your way back to Kansas City.

Take care,

April Hickman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prairie Village
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 24 July 2014 via mobile

Don't let the setting fool you, this is a great hotel and the price is right. This is our second stay here and we'll likely stay again next year. The rooms are large and well appointed, my daughter loves the couch! The recent remodel has improved the place greatly and the staff goes out of their way to help you in any way. The breakfast was good but it's also one of the reason I'm not giving five stars. Canned gravy and what appeared to be imitation scrambled eggs. The other reason would be the very slow drain in the bathtub. The lady at checkout was appreciative when I told her about it so perhaps it will be better next year.

Stayed July 2014
Helpful?
Thank Johnthony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cis376, General Manager at Comfort Inn & Suites, responded to this review, 21 August 2014
Hello "Johnthony",

First I wanted to say thank you for submitting an online review regarding your stay with us. I love the fact that you took the time to share your feedback about your stay. We are happy to hear that your daughter enjoyed the comfortability of the couch. It is also a new addition to the room and we are happy that she loved it. I will be sure to share this review with the breakfast and the maintenance crew so that we can improve on the areas that you mentioned.

We hope to see you again next year!

Thanks,

April Hickman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, PA
Level 6 Contributor
160 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 20 July 2014

Only stay here for one night but it was very enjoyable. Room was very clean and the bed was great. Very good nights sleep. The breakfast was good and there was many item to pick from. The pool looked refreshing but I did not have time to use it. Very close to St. Louis, it's only about a 10 minute drive. Staff was very helpful and friendly. Would stay here again.

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank zebrasky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cis376, General Manager at Comfort Inn & Suites, responded to this review, 21 August 2014
Hi Zebrasky,

Thank you for submitting your online review. WE definitely value your opinion of us and we appreciate you for taking the time to submit your thoughts regarding your stay. We hope to see you again soon.

Thank you!

April Hickman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia, United States
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 July 2014

We had a spiritual conference at Union Station hotel, St. Louise but we stayed this hotel for a week. All staff members were very helpful and dedicated to their work. Nice clean room. Looks like recently renovated. Comfortable stay. Not taken breakfast except one orange everyday.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Safe-DJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cis376, General Manager at Comfort Inn & Suites, responded to this review, 21 July 2014
Hi "Safe=DJ",

In response to your review, the team and I wanted to say thank you for taking the time to provide feedback about your stay with us. You mentioned that you noticed that we were finishing up our renovations and you are exactly right. WE are almost done!! By this time next year, we hope that you will come and stay with us again in our newly and completely renovated hotel.

Thanks again for your feedback. You are appreciated.

April Hickman
General Manager
Comfort Inn & Suites, Cahokia, IL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 12 July 2014

We have stayed here twice now, and we've yet to find a reason to stop coming back.
First off, the place is nearly done with renovations. New everything. It look fantastic.
The room was great - it was big, it was clean, it was perfect.
The ladies working the front desk were amazing - they greeted us every time we walked by and made sure everything was fine.
The breakfast area is nice. It isn't huge, but its large enough for lots of people without feeling cramped. The menu was fabulous, for a free-breakfast hotel.
We only had two very small problems.
First, our bathtub did not want to drain very quickly. When we went downstairs, we were informed that maintenance had already been called - the staff is seriously on the ball.
Second, the cleaning guys were a bit... airheaded. When we returned after a day of wandering, we found that the cleaning guys had jammed our door open. Though they were just down the hall, it spooked us a bit. Surely a cleaning crew would have a master key and not need to prop doors open?
Nothing to fear, as all of our things were alright and the crew apologized profusely (and we never had an issue).

Room Tip: Try not to get a room facing the parking lot. They have amazing lights out there - enough to glow a...
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Vanessa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cis376, General Manager at Comfort Inn & Suites, responded to this review, 21 July 2014
Hello,

Thank you so much for submitting a review regarding your recent stay. I have shared your feedback with the ladies that worke the desk during your stay and they also want to send a big thank you as well. We really appreciate it when a guest takes time out of their schedule to write a review about us. It helps us to improve what we do and it motivates us to keep doing what we are doing.

We really hope that you and your family will stay with us again in the near future. Enjoy the rest of your summer.

Best Regards,

April Hickman
General Manager
Cahokia Comfort Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Augusta
2 reviews
Reviewed 8 July 2014

Scott's Travel Agency from Augusta, GA booked 10 rooms for the weekend for a trip to Sweetie Pie's. We had an great experience at the Comfort Inn & Suites. April Hickman the General Manager was very friendly and very helpful our entire stay. Very Good Service!!!!! After taking a poll we give 5 out of 5 rating and we will stay at this hotel our next visit.... Thanks April see you next time!!!!!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Timothy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cis376, General Manager at Comfort Inn & Suites, responded to this review, 9 July 2014
Hi Tim!

I really enjoyed having you and the group to stay with us during your visit to Sweetie Pies. You and Bridgett are such amazing people and I count it an honor to have met you. I really believe that our staff enjoyed you all just as much as you enjoyed being here. It was a win-win for us both!! WE look forward to seeing you next time. Thanks again for staying with us.

I wish you much success in all that you do.

Sincerely,

April Hickman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 1607 Pontiac Dr, Cahokia, IL 62206-2541
Phone Number:
Region: United States > Illinois > Cahokia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Cahokia
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
The Comfort Inn & Suites(R) hotel in Cahokia will get you rested and ready for anything. We're merely minutes away from downtown St. Louis, Missouri. You'll find plenty of other sites and activities to explore near our smoke-free leisure hotel in Cahokia, some of which include: Jarrot Mansion Fairmont Park Racetrack Busch Stadium Edward Jones Dome Gateway Arch Anheuser-Busch City Museum We are also close to Scottrade Center, Southern Illinois University, Soulard, Lumiere Place, Laclede's Landing, America's Center and Ballpark Village. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Choice Hotels, Expedia, Booking.com, Hotels.com, TripOnline SA, Ebookers, Evoline ltd and HotelQuickly so you can book your Comfort Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Hotel Cahokia
Comfort Inn And Suites
Holiday Inn Cahokia
Comfort Inn Cahokia
Cahokia Holiday Inn

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