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“Dissapointing”

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Bluestone National Park Resort
Certificate of Excellence
Shrewsbury, United Kingdom
Level Contributor
139 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Dissapointing”
Reviewed 23 February 2014

We stayed at Bluestone last week during half term and it felt like a complete waste of money.
The lodge itself was quite good but the beds were so hard we all had bad backs and we ran out of hot water every day after 1 shower.
The worst aspect was the catering. We did not manage one single meal without an issue. Items being forgotten and coming at different times. We had lunch at the Tafarn on the Tuesday and after several times of asking got cold food after an hour and a half!
The shop has nothing to cook in the lodge so take plenty of your own food.
The take away was dire - £10.95 for a chicken kebab that was literally 5 tiny slices of chicken breast - the worst value by far of our whole stay.
Careg Las is far from fine dining - laughable is all I can say!
There is little to do indoors if the weather is bad. Nothing for older children or adults either. No gym, badminton courts etc etc.
Pool is tiny. The park is more geared for smaller children but definitely not for teenagers.
No comparison with Center Parcs.
Very dissapointed.

  • Stayed February 2014, travelled with family
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Helpful?
4 Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Leeds, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 February 2014

We have just spent 4 nights in a caldey connect lodge with our family, the lodges were modern and clean with good kitchen facilities and nice space. We were on preselected view which was in between the water park/adventure centre and the village which is quaint. On the downside the beds were very hard and the shower door wasn't sealed properly so water ran out onto the bathroom floor (both families had this problem). The kids loved the pool and due to the weather we spent a lot of time in there. The adventure centre was cold and there weren't enough tables for adults to sit at, it's also quite easy to lose your child in the giant wooden play structures as once inside you can't see them. We tries a few activities too, the safari 4x4 driving was a bit boring for my 8 year old, round and round 2 tracks, he enjoyed the woodland warriors and tree climbing though. My 4 year old did the bluestone bucaneers which he enjoyed too.
We ate in 3 of the 4 nights, luckily we brought most food with us, the shop had a decent selection but was slightly overpriced (expected) we had pre booked and prepaid for an Italian night at the yard, but found it had changed to a Spanish theme on arrival, when we questioned it we were told 'it is subject to change' I know why they ask you to pre pay, it's so you don't refuse to pay afterwards, it was dreadful. The only nice food was soup for starter. The salad bar was dry plain pasta, celery and rice (awful) the mains were just not great, at £17 per adult it was overpriced and unappetising, fatty meatballs, Spanish tortilla (ok) roast potatoes (ok) pork chop(dry). Kids options were focaccia with a tomato and melted cheese, sausage casserole and burnt fish goujons. Drinks were extortionate here too, and the waitress less than helpful, almost grudging in her role. DO not eat here if possible.
A 2 hour stint at the spa was nice, but basically 2 steam rooms and 2 sauna's with an outdoor warmtub!
Overall a good week, kids loved it, accommodation pretty good at less than half the price of centre parcs, but avoid the yard if you like decent food.

Room Tip: Preselli view was a good option
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  • Stayed February 2014, travelled with family
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Helpful?
Thank Dee T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England, UK
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 February 2014

Really pleased that we found this place. Our standards are high and whilst we don't aim to compare it to Center Parcs, as we have been to CP several times then I guess it is inevitable that comparisons will be made.

Our lodge was located in Forest View. It was a Ramsey- upside down house. It was a bit close to other lodges which meant our bedroom on the ground floor looked into another lodge. If/ when we go back we will pay to select a lodge.

Minor niggles- tap in bathroom was stuck, sink plug missing, horrible hard beds (never thought that would bother me, but I've slept on better in camping barns), coffee was rubbish, no instructions on what to do with rubbish/ recycling..... Hopefully Bluestone take note as these are easily sorted.

Lots of people hired golf buggies. We didn't, although we tried to later on in the week and none were available. Expensive though £75 for a mid week or weekend and £140 for a week. They are NOT necessary, but do look fun. We travelled with a 2 year old and were out and about everyday. Yes there is a hill, but still, the whole park isn't that big (about 2km to run around the outside perimeter).

Now the good stuff- the take away food is great..... Recommend the pizza. Order in the Yard and delivery is within 30 mins. Lots of free activities, eg treasure trail (£8 at CP) and other activities are reasonably priced. Accommodation is great (apart from the beds!), clean and well equipped. The staff are all very friendly. Bakery is lovely, ok, a little pricey, but not excessively so £1.60 for a large baguette. Pool was being improved when we were there... New floor tiles were being put down overnight.

The true measure of a place though is when something goes wrong. On huge last night my son was really sick in his bed, the way only toddlers seem to be able to do. There are no phones in the lodge and no mobile signal so he walked to the phone in the village centre. There were two options- emergency calls and security so he called security and explained what happened. Within 15 minutes a really cheery lady arrived in a buggy and completely made us feel like it was absolutely no trouble at all. She offered several times to come in and help us change the bed, although we had already stripped it and left us with a bag of clean bedding. Really can't fault the staff at all!


I recommend the short stroll to Castle Coch and the ravine walk. A bit further afield we went fossil hunting on Marloe Sands.

Room Tip: What would have helped us pick a good spot was knowing how the land is as on the map everything is f...
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  • Stayed February 2014, travelled with family
    • Value
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Helpful?
Thank orangejellybeanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 February 2014 via mobile

Was feeling a bit disheartened because of the weather however was very pleasantly surprised when arrived. Accommodation was very clean, tidy and modern and in comparison to other places we've stayed we were very pleased. Lots to do and a decent nunber of free activities to do as well! Prices are reasonable, and am very much considering booking for the summer!

Stayed February 2014, travelled with family
Helpful?
Thank Dom1n1que
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 February 2014

This was a while a go now but me and my family went to bluestone in wales I suggest you go for 5 days because you can hire a golf club for £75 for 5 days (not 100% sure) you gett your own house of bungalow what i think is great about bluestone is that it is like a welsh village, very friendly people, own high street, great clean pool services and what I even thought was even more fantastic is that it has it's own on site takeaway finally I think bluestone is great all year round.
(P.s if you do end up going to bluestone I hope you have a great time as it is fantastic.)

Stayed February 2014, travelled with family
Helpful?
1 Thank thomas c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, Australia
1 review
Reviewed 18 February 2014

Had a brill stay at Bluestone, found all staff to be helpful and friendly, took a bike ride and found a great pub called Snooty Fox (in a barn) would recommend to call in for great food and drinks.
Area, beaches around Pembrokeshire are wll worth a visit, wonderful place.

Room Tip: Go for rooms on south side
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  • Stayed May 2013, travelled as a couple
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Thank Kelvin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 15 February 2014

Warning...this is a long review! We stayed in a Cadley lodge in Pentre Ifan on a midweek break Mon 10-14 Feb. I had requested this area prior to arriving & so glad we were were accommodated as refused to pay the extortionate cost of the buggies but with a 2 yr old walking takes some time. This area was perfect as less than 5 min walk to the Adventure Centre which meant we could nip between there and the lodge for lunch/pick up swimming gear etc. was also only a 5 min walk (downhill, slightly longer uphill) to the village. Lodge was very nice, clean & perfect setup for us. Only downfalls were: no doormat which meant with the very wet weather the entrance flooring held the water so feet were soaked through whenever remotely touching; the cot reeked of sick/poo when first putting it up; beds are pretty hard, not clear at all where rubbish to be taken.
The adventure centre was great although very cold in there so never took my coat off. The circus room was good too, full of soft play & toys for toddlers but again freezing. Blue lagoon was ok although much smaller than we had thought it would be and the wave machines weren't as frequent as advertised. Only criticism is there weren't many large lockers in family area & many were broke/didn't have a key.
Spa was very good, the use of the facilities is great value for money, but I thought treatments were over priced. Like the fact you can still book online whilst at the resort since we didn't know how our days would pan out so did this last minute.
Also booked the Woody wild show. I thought the concept for this was good although my daughter was scared of the costumed entertainer & wouldn't join in but other kids seemed to like it. Food offered was good for the children but more a finger food for the adults although desert was lovely!
We didn't eat out at any of the restaurants but thought the drinks were overpriced. Peroni was £5.70 a pint & also the Yard sold Corona at £3.70 but on a takeaway menu it was £2.80.
The kids entertainment hour at 5:30 was ok but the venue, Tavern, wasn't adequate for it. just too small for the kids to play & adults all huddled, climbing over each other to move. The day of the storm it was moved to the Granary in the yard which we thought was much better. Lots more space & a kids soft play area/Lego for the play to continue after. Wish we had discovered this earlier & recommend they move kids hour to here.
My main criticism for the whole stay was booking into what was sold as 17 hours of free activities for under 5s. These were free anyway to all guests since there was no check you had booked onto this package. At the start of the week no entertainer turned up to the ' sports play' session until half an hour before then end & there was no sports theme. This improved as the week went on & became much better with face painting & a massive effort from one entertainer to do a bug hunt despite the storm. I later learned that many were new staff starting that week so that may be why. However I would have booked a different package, the spa, had I known it were all free anyway.
The weather was appalling during our stay but we had a good time & this was our first UK family holiday. The staff were great on the day of the storm (90mph winds), being very communicative (through tv msgs) and helpful on site, putting health & safety first by closing pathways, directing alternative routes due to possible falling trees & evacuating the adventure centre when the marquee collapsed.

Room Tip: Pentre Ifan area of lodges is close to the Adventure centre & only a 5 minute (10 min uphill) wa...
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  • Stayed February 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TravelFanatic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bluestone National Park Resort

Property: Bluestone National Park Resort
Address: The Grange, Canaston Wood, Narberth SA67 8DE, Wales
Region: United Kingdom > Wales > Pembrokeshire > Narberth > Canaston Wood
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Canaston Wood
Price Range (Based on Average Rates): £
Number of rooms: 344
Official Description (provided by the hotel):
Bluestone National Park Resort offers fantastic free range holidays for families, couples and friends! The all-weather luxury short break destination in Pembrokeshire is like no other. Whether you want to relax and unwind or play and have fun during your break there is something for everyone! We offer breaks for generational families wanting to spend quality time together, romantic short breaks, and catch up getaways with friends. Guests can choose from a range of luxury lodges set around a private Welsh village where you will find the cottages and studio apartments, restaurants, shops, a pub and its very own holistic spa and thermal rooms. Choose from heart pumping activities in the Steep Ravine with its high ropes and zip wire around the old Camp Smokey; splashing fun in the Blue Lagoon water park and outdoor fun indoors at the Adventure Centre with its climbing walls, ball pits and Wild Wood Cafe. For those wanting to chill and unwind there’s The Well Spa with its holistic treatments and invigorating thermal rooms. Combine this with opportunities to visit the nearby coastal towns and countryside communities and you have a perfect short break destination, whatever the weather. ... more   less 
Also Known As:
Bluestone Hotel Narberth
Bluestone Resort Narberth
Bluestone National Park Resort Wales/Pembrokeshire

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