We would like to start out by explaining the most disappointing moment of our stay...
At the end of our stay we were due to check-out at 10am, at 9.30am the male member of our party went to collect the car from the car park whilst the female member was getting washed and ready in the bathroom. On arriving back no more than 10 minutes later the male member noticed the door of the cottage to be ajar, when entering the door a male workman appeared from inside explaining that he was carrying out electrical testing. The workman had let himself into the cottage without permission from either of us with the female member of our party still upstairs unaware of this. The male member of the party pointed this out but the workman persisted into wanting to carry out the work until told firmly to leave at which point he relented. We both feel this was a serious invasion of privacy alongside a security issue with our belongings inside the accommodation, we feel very let down that Bluestone allowed this to happen and we have lodged a formal complaint.
Here is a list of other examples of poor service during our stay... Firstly on arrival we were provided a note of our itinerary which we had previously booked on-line. Straight away there was an issue with one of the pre-booked meals. The "themed" night was different. We were unhappy that we had not been previously advised of this and then staff on reception could not give us details of the alternative provided. Secondly the route to our accommodation in the main village was frustrating. It was after 5pm on a wet January night and with poor lighting around the camp and no real directions from the reception staff we found ourselves parked on the main road having to make four journeys to and from the car to unload our luggage. There would have been an easier option driving down a small road to the back of our accommodation but it was impossible to see in the dark and not advised at reception. Thirdly we had been receiving email alerts before arrival about booking Camp Smokey, something we were looking to do after an outdoor activity. This turned out not to be possible as it was not open during our stay and in fact had filming going on for a tv advert. Fourthly, we booked a continental breakfast on one morning of our stay, due to be delivered at our lodge at 8am, by 8.45am it hadn't arrived, we called reception and they realized they had forgotten, we found this below standard. We were advised by the staff that the website and activity themes were undergoing an overhaul and there seemed to be difficulty during this transition phase.
- Official Description (provided by the hotel):
- Bluestone National Park Resort offers fantastic free range holidays for families, couples and friends! The all-weather luxury short break destination in Pembrokeshire is like no other. Whether you want to relax and unwind or play and have fun during your break there is something for everyone! We offer breaks for generational families wanting to spend quality time together, romantic short breaks, and catch up getaways with friends. Guests can choose from a range of luxury lodges set around a private Welsh village where you will find the cottages and studio apartments, restaurants, shops, a pub and its very own holistic spa and thermal rooms. Choose from heart pumping activities in the Steep Ravine with its high ropes and zip wire around the old Camp Smokey; splashing fun in the Blue Lagoon water park and outdoor fun indoors at the Adventure Centre with its climbing walls, ball pits and Wild Wood Cafe. For those wanting to chill and unwind there’s The Well Spa with its holistic treatments and invigorating thermal rooms. Combine this with opportunities to visit the nearby coastal towns and countryside communities and you have a perfect short break destination, whatever the weather. ... more less
- Also Known As:
- Bluestone Hotel Narberth
- Bluestone Resort Narberth
- Bluestone National Park Resort Wales/Pembrokeshire