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“Excellent experience and helpful staff.”

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Bluestone National Park Resort
Certificate of Excellence
Reviewed 16 August 2014 via mobile

This is a lovely location. The lodges and facilities are very good. The holiday can be as 'expensive' as you make it. As with other similar 'holiday parks' there are additional activities that can appear costly but on reflection we found that this was not unreasonable as the sessions were quite long - and the 'experience' of trying something 'new' was worth the cost. What really made it for us was the helpfulness of the staff. Having inadvertently 'double booked' activities for my grandson; the manager in the Adventure Centre arranged another time slot for his rock climb later in the day. This was additionally scheduled and my grandson had 1:1 support for an hour! The member of staff was excellent - friendly and encouraging. Similarly, other staff were very helpful and accomodating, encouraging and supportive. This 'made' the holiday for us.

  • Stayed: August 2014
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3  Thank dotives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 15 August 2014

This was our second visit to Bluestone, we went about 2 years ago. We went as a family of four ages of children 9 & 14. We stayed in Calder lodge the lodge was lovely and spacious and the patio overlooked the forest which was nice and we had frequent visits from birds & squirrels which my daughter enjoyed. You get a welcome pack of 3 dishwasher tabs, sponge, tiny bottle of wash liquid, and cloth.1 toilet roll bring some. A soap in bathroom. Beds are a bit hard, but sleep able. Wifi is hit and miss in our lodge. Also as it was semi detatched got woken when the neighbours children were running around their lodge. I booked a golf buggy online prior to going. If you want one do it before you go as they are usually always sold out. The site is hilly but the main reason for booking it is the fun factor the children love it. You will have to pay a £50 deposit on collection which is refunded on drop off. There are a few charging points near the lodges but we found our neighbours charged theirs there most of the time maybe a notice on them about sharing would be good, no big deal for us though. The pool is nice but rammed, queues for slides etc. You get your card passes at the blue lagoon to use throughout stay , note get them ASAP before daily visitors outside queue or you'll be waiting ages. You just scan and go through then every time you go. I did notice one family had to see if a lifeguard was available to accompany them as the ratio of two adults to approx 1x 6 years, 1 x 4 and a baby was not satisfactory to their rules ?? Otherwise they wouldn't be let in.The cafe in pool is ok 3.50 for kids meal sausage and chips, adults meal 4.95 both the size of a happy meal and fries but adults burger was fresh. Only had other food from bakery which was very nice it opens at 8am approx £2.50 for 2 x croissants. Shop is good and reasonable the fresh chicken breasts in garlic are a must £3.95 for two cooked these twice. Knights tavern pub 4.95 for a glass of rose, 3.60 pint, 2.20 coke. 14.95 for a bar meal. Haven't eaten at the other restaurants but saw special board fish dish 17.95 at farmhouse grill. If you stay on site maybe inclusive is best if you like to eat out would work out cheaper. We didn't as we like to go off site. Went to spa last time very nice £20 2 hours 9/11 with smoothie, or 4/7pm champagne offer £20. A few nights a week entertainment quiz Friday night medieval dancing. The children didn't want to do any activities. Went to adventure centre crazy golf, bouncy castle. Walked down to camp smokey etc. good base for hol but would probably of been cheaper to book a caravan closer to tenby approx 9 mile away as we didn't use that many facilities on site. Went to folly farm £39 for family of 4 & oakwood £75 approx but I used tesco vouchers for both that I exchanged online prior to going so glad I did avoided mass queue for oakwood for general admission and saved a fortune. It was ok paid £10 for 4 fastpass tickets on main rides queued for all of 2 mins each time avoided 1 hour plus queues well worth it. Food expensive in both places but we didn't budget. Tenby fab lots to see and do. Had a meal at peppercorns in narberth rated on trip advisor not that impressed, but you have to book. Tried to get in boars head fully booked. Ended up in babucci Indian tenby so glad we did amazing food best I've ever had masses of choice poppadoms and dips £6.80 had a starter but don't bother too much to eat took half the curtsy back with us £74 for us all with drinks.overall great hols would come back off peak. Also book activities online or 1 st day as mainly sold out. It's a very quiet and relaxing place to stay by 10pm majority of people back in lodges. If flying kites, cycling, walking is your thing this is the place to stay and enjoy with your family. If you have teenagers who like to be out and about and socialise there's very little to cater for them. If you go to tournament field we'd & sat you see the fireworks from oakwood 10pm quite a gathering.

Room Tip: If you haven't got a golf buggy and have little children ask to stay between blue lagoon and vil...
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  • Stayed: August 2014, travelled with family
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3  Thank happilymarried1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2014

It's such a lovely spot with great views but all spoilt by the lack of professionalism.
No one seems to be in charge....it really needs a general manager type to be in evidence.

The lodges are nice and clean with good views but no sleep to be had on plastic sheets and pillow covers!

I don't think staff are taught how to chat to customers and a lot of them were very new...our waitress at dinner was new that day and didn't know what dishes she was delivering to our table.
She was very sweet but a little bit more training before being left in charge of a table of 8 would be a good idea.

The waterpark is awful...changing facilities are dire, no keys available / broken lockers. And there's nowhere actually to swim ...only slides and lazy rivers.

  • Stayed: August 2014, travelled with family
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1  Thank foodienews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

Spent three days here with teenage sons. Food rubbish, entertainments rubbish (except rock climbing and archery). Customer service woeful at every interaction. Scrummage for rubbish breakfast stressful. Tyre on sons bike kept going down. They refused to refund cancellaton for outside activity despite tropical thunder storm so we lost £75. Phoned me repeatedly asking me to pay for prosecco that I had in supposedly relaxing spa. The reason I left without paying for it was there was no-one to pay , despite waiting for 15 minutes for some one to turn up. Went twice again to the spa to pay but there was no-one there. When leaving I tried to pay for it at the bookings centre which took half an hour as they couldn't "find it on the system as the spas is diff from the main computer orders". Would never, ever, ever go again. Best point of the whole thing was leaving to go to hotel for next part of our holiday. It felt like escaping from Colditz.Two stars not one because the rubbish lodge was mostly waterproof (except for the broken patio doors).

  • Stayed: August 2014, travelled with family
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1  Thank jank488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014 via mobile

As a family we love bluestone. We go for a long weekend about 3 times a year and what we love is how relaxing it is. You can make it as expensive or as cheap as you want. Our children range from 18,14,8 & 3 the adventure centre (which is free) is great for the younger ones the blue lagoon (which is free) is great for all ages the park in the village is fab. There is a well stocked shop in the village but we tend to take most things with us there is even a vending machine for milk if the shop is shut. There is a cash point a bakery the knights tavern and the yard restaurant all with lovely food. We use the takeaway service a lot and have never had a bad meal. We have used the golf buggies to get around but have walked on weekends when the weather is nice also keeping costs down. Bluestone is very hilly so be aware if you have mobility problems. We always stay in a skomer lodge and have always been impressed the standard in these lodges are 1st class, spotlessly clean, spacious, comfy beds, 3 bathrooms 2 ensuite with big white fluffy towels. Also going for the weekend you get provided with enough dishwasher tablets, washing up liquid, sponge and tea towel so that's one less thing to worry about. Sometimes we do activities other times the children don't bother it's just about having family time chilling out and enjoying each others company that's why bluestone is perfect.

  • Stayed: June 2014
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3  Thank Alievans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

Ive recently spent a week at Bluestone and I usually think people should make up their own minds, everyone likes different things on holiday. BUT this was an expensive holiday for the UK and I'm sorry it's just not worth it. If you want to come here a long weekend is more than enough time to stay here. I know people use it as a base but after almost a 6 hour drive to get here we didn't feel particularly like travelling further afield to explore.

One piece of advice is this is a place for young families, kids after 13 I would say don't waste your money. If you like cycling all day then great but it is def not a relaxing holiday. I know this sounds daft but the main problem for adults is that after a day of walking or activities you can't get a good night sleep because the beds are atrocious. So hard, uncomfortable, and the pillows omg. My husband had to sleep on the settee, and to go away having no sleep is not good at all.

It's just an OK sort of place, not terrible but not great. Like I said previously some people may enjoy it here, not me. The lodges are quite nice but quite dirty, marks in walls, dusty and the carpets filthy, why put beige carpets in when people have been mucky walking around in the woods.

I'm sorry but I would not come again and I would not recommend it. It's a weird place.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
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3  Thank wudangtai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

Very impressed with Bluestone, it made for a lovely family holiday. We stayed in a Gateholm lodge for a week at the beginning of August and found it very comfortable with lots of space, very clean and well equipped. Bluestone itself is a great base for a holiday. Make no mistake, it is a resort where you have to pay for your extras, but that is the same in any equivalent resort. If anything the number of "free" activities here allow it to rank above a Centre Parcs in terms of value and variety. The Blue Lagoon is good for an afternoon, the free soft play in the activity centre is excellent, the playground in the village has plenty of variety and the walks and nature trails are excellent. The site is large but this is not a hotel so do expect to walk. However no-where was more than a 10-15 minute stroll and it was a nice to have a leisurely stroll around the site and to explore. Amazed that so many people chose to hire golf buggies, get walking/biking people! (the buggies were also a bit of a scourge when walking/cycling around the resort with children as it is hard to relax with these silent cars always on the roads). We booked and paid for some activities as a treat for the kids. They were well run, the kids loved them and they didnt break the bank (cinema night, big 4, panning for gold, tree climbing). The village shop was well stocked and not extortionate. We ate out twice in the resort and it was good, but not spectacular. Prices at the upper end of reasoanble. Free wifi which worked well in the lodges. I'd definitely recommend. One gripe was the lack of laundary facilities. Granted most breaks are for 3 nights but when taking a 7 night stay which will be more common in the summer it really is hard to pack and survive without any washing or drying facilities. But we got over that

  • Stayed: August 2014, travelled with family
    • Value
    • Location
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3  Thank AMcD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bluestone National Park Resort

Address: The Grange, Canaston Wood, Narberth SA67 8DE, Wales
Region: United Kingdom > Wales > Pembrokeshire > Narberth > Canaston Wood
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Canaston Wood
Price Range: £75 - £448 (Based on Average Rates for a Standard Room)
Number of rooms: 344
Official Description (provided by the hotel):
Bluestone National Park Resort offers fantastic free range holidays for families, couples and friends! The all-weather luxury short break destination in Pembrokeshire is like no other. Whether you want to relax and unwind or play and have fun during your break there is something for everyone! We offer breaks for generational families wanting to spend quality time together, romantic short breaks, and catch up getaways with friends. Guests can choose from a range of luxury lodges set around a private Welsh village where you will find the cottages and studio apartments, restaurants, shops, a pub and its very own holistic spa and thermal rooms. Choose from heart pumping activities in the Steep Ravine with its high ropes and zip wire around the old Camp Smokey; splashing fun in the Blue Lagoon water park and outdoor fun indoors at the Adventure Centre with its climbing walls, ball pits and Wild Wood Cafe. For those wanting to chill and unwind there’s The Well Spa with its holistic treatments and invigorating thermal rooms. Combine this with opportunities to visit the nearby coastal towns and countryside communities and you have a perfect short break destination, whatever the weather. ... more   less 
Also Known As:
Bluestone Hotel Narberth
Bluestone Resort Narberth
Bluestone National Park Resort Wales/Pembrokeshire

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