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“Nice Stay”

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Holiday Inn Chicago-Carol Stream
Ranked #2 of 2 Hotels in Carol Stream
Cincinnati, Ohio
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice Stay”
Reviewed 8 July 2013

We stopped here on our way home after a long weekend, just to catch up on some rest and have some down time. Check in was easy, and the man working was very friendly. Pool was a little cloudy, but the kids still enjoyed it. Beds were very comfortable, air conditioner worked, nice TV. Bathrooms were also nice. Loved the express checkout. Overall it was a very nice, relaxing evening. I will stop here again if needed.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review, 9 July 2013
Hearing that our staff was friendly, that everything worked properly & that you and your family were able to relax and enjoy some down time after a long weekend are exactly what we want to hear when you have visited us. Thank you for taking the time to share your details with other travelers. Your comments will also be shared with our staff as they appreciate knowing there efforts mean so much to you and our other guests.

Thanks again.
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153 reviews from our community

Traveller rating
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    11
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Italian first
  • Any
English first
1 review
Reviewed 7 July 2013

I experienced wonderful service by the front desk from the first day to the last. I was also treated most kindly by the restaurant wait staff. Overall, I enjoyed my brief stay in the area in part because of this hospitality.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Houstonje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review, 9 July 2013
Thank you for the thoughtful review and you kind words regarding our staff. I will ensure the staff is aware that they made the difference in you enjoying your stay in our area.
Should your travels bring you this way again, look forward to more of the same hospitality.

Thank you again.
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White River Junction, Vermont
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 July 2013

The staff were very pleasant and helpful. This was my second stay at this hotel and I was not disappointed. The rooms were clean. Was allowed to check in early which was a big help. Check out was very easy.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PNGmeri901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review, 2 July 2013
Thank you for taking the time to comment on your recent visit. Hearing that we have been successful in providing "Great Service" and "clean rooms" are exactly what we want to hear. I am glad you enjoyed another pleasant visit with us and we look forward to your return.
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Lumberton, North Carolina
Level Contributor
192 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 29 May 2013

Stayed here over a holiday weekend. The room was large and very clean. The hotel staff was very helpful and courteous. Will stay at this hotel again. The pool and spa were clean. The food from Alberto's was great . Plenty of parking. Free wi-fi .

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DianeB730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review, 31 May 2013
Thank you for your kind words and for sharing your thoughts. I am glad to see that we made you comfortable and that you were able to enjoy all of the amenities we have to offer. I will share your review with our staff and let them know that their efforts in both great service and ensuring overall cleanliness were not missed by you.

Thank you so much and I look forward to your return.
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Iowa
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2013

This hotel had a great room and was very clean. The beds were very comfortable. However, we couldn't get to sleep the first night because we could hear the DJ from a reception going on downstairs even though we were on the 3rd floor. We had our 3 year old son wtih us and he was unable to go to sleep until 11. We called the desk adn they said that they had already asked the DJ to turn it down. So frustrating. The pool was our other complaint. It was stinky! Each of the drains stunk like mold and there was black stuff growing in the drain of the hot tub. GROSS! Too bad - other than these two complains it was a great hotel. However, will pick another hotel next time we are in town.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DSMers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review, 31 May 2013
Thank you for sharing your recent experience at our hotel. I am glad to hear you feel we have a great hotel, but saddened to know that you do not plan to return during your next trip to the area. A hotel such as ours does offer large meeting & banquets spaces to provide for weddings and other like events. At times, these events can impact the stays of other guests, even when we make every effort to avoid this from occurring. I apologize that this affected your stay, and that you found issues in our pool area. Cleanliness (Along with Great Service) is a top priority and one we take serious, so thank you for informing me of the problem at our pool. AS you can see from other travelers, even though issues like this don't happen often, I am sorry it happened to you.

While there are several options in our area on a future trip for you, I hope you will reconsider and give us another try. If you experience any issues (with us or any hotel), please let us know while you are here...it is our opportunity to make it right at that time, so you can enjoy the rest of your stay.

Thank you again, and I hope we see you again.
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Level Contributor
9 reviews
Reviewed 20 May 2013 via mobile

We stayed in a suite that was located on the 4th floor overlooking a tent they had receptions in. After getting the sleeper sofa ready to sleep on, which by the way was so uncomfortable!! We tried falling asleep but couldn't. The music from the reception in the tent was do loud! You could hear the bass in the room which continued after 11:30pm. Long night!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emelia1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review, 23 May 2013
Thank you for sharing your comments and marks on your recent visit with us. I apologize that you found the sleeper sofa uncomfortable. While I believe there are quality mattresses in our sleeper sofas, they are still not the same as a traditional bed, especially like ours with pillow-tops. On a future visit to our area, I would suggest trying one of our 2-bedded suites, this would provide you with 2 actual beds (plus a sleeper sofa if needed), as well as a location on other side of hallway, away from the possible distraction of events at the hotel. Thank you again and I hope you will return again soon.
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Toronto
Level Contributor
101 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 16 May 2013

This was my second stay at this hotel and again I loved it. It was very clean and bright. There is a small fitness center and the very good sized pool seems to be enjoyed by quite a few.
My room was comfortable, quiet, and very spacious. Lots of channels on the television, free wifi, and the fridge in the room definitely comes in handy.
The food in the restaurant downstairs was delicious and reasonably priced. Lots of variety.
The free hotel shuttle is very convenient for getting about (within a 5 mile radius) and that makes it handy as well to get back and forth to downtown Chicago on the train (to/from Wheaton station).
I hope to have the opportunity to stay at this hotel again in the future.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank succeed_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review, 20 May 2013
Glad to have you back with us again. I am happy to hear that you enjoyed another visit with us. Consistency in our customer service & cleanliness of our hotel are very important to us, and it appears we are upholding that. Thank you for providing a review for a second time and sharing all of the areas you find beneficial to you when you visit us.

We to hope you are able to stay with us again and look forward to it. Thank you again!
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Additional Information about Holiday Inn Chicago-Carol Stream

Property: Holiday Inn Chicago-Carol Stream
Address: 150 S Gary Ave, Carol Stream, IL 60188-2079
Phone Number:
Region: United States > Illinois > DuPage County > Carol Stream
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Carol Stream
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Chicago-Carol Stream 3*
Number of rooms: 193
Official Description (provided by the hotel):
*** Expanded & Upgraded Fitness Room *** Redecorated Indoor Pool & Whirlpool *** 37"LCD TV's in Every Room ***Experience the difference in service at the Holiday Inn & Suites Carol Stream The pride of Carol Stream, the Holiday Inn & Suites is located 4 miles west of I-355 off North Ave. (Rt 64), just a few minutes from companies such as Fuji Film, New Holland, Invensys, McKesson, Con Agra, Graphic Packaging, Spraying Systems, Inland Group, Smurfit Stone, Everpure, Planmeca, and more. Carol Stream is adjacent to Wheaton, Bloomingdale, Glendale Heights, and Hanover Park.This hidden gem boasts quality in every room, like free high-speed Internet, refrigerators, and pillow top mattresses. It also stands alone with its 2 room and whirlpool suites, which have been completely redecorated and feature 37" LCD & 42' Plasma TVs. Hospitals: Central DuPage Hospital and Glen Oaks Hospital. Colleges: Wheaton College and College of DuPage. Local attractions include the Billy Graham Center, Cantigny Museum and Center Ice Arena, only 25 miles from downtown Chicago with Metra Train service available to make travel easy. Families can enjoy shopping at several local malls, Cosley Animal Zoo, & Brunswick Zone (right next door). ... more   less 
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Also Known As:
Holiday Inn Chicago-Carol Stream Hotel Carol Stream
Holiday Inn Carol Stream
Carol Stream Holiday Inn

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