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“Comfortable, good value, AWESOME staff”

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Holiday Inn Chicago-Carol Stream
Ranked #2 of 2 Hotels in Carol Stream
Reviewed 18 May 2014

I recently stayed here with m family for a brief visit. Not knowing the area, and reading some fairly harsh reviews of other local-ish hotels I was a bit unnerved. Happily this hotel had decent reviews and after staying there i thought it merited one from me as well.

The biggest strength of this hotel is it's people. I had a credit card glitch upon arrival which persisted for two days, but the staff were very understanding and accommodating...and patient. They took the stress out of the situation. The cleaning staff were noticeably friendlier and more helpful than I was accustomed to as well.

My kids loved the pool of course, which seemed to have reasonable operating hours and was quite large with a nice hot tub as well.

We booked a suite with a king bed and fold out couch. The room was clean, comfortable and quiet, though it didn't back on to a parking lot as some of them do. The king bed was very comfortable. the pull out sofa-bed not so much (according to the kids), but had a standard mattress found in those things. I think the TV watching they did from it more than made up for the mattress.

The restaurant was good, and we had one supper and a breakfast there. Again, the staff were friendly. I had to do a fair bit of printing, which was free in the business centre. One of the two computers was out of order but there was never a queue for the remaining one. There was plenty of parking.

The whole place had a feel of comfy, unintentionally retro about it and was very pleasant.

Room Tip: Our room faced on an activity tent, not a parking lot, so maybe that's why it was so quiet. But...
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  • Stayed: May 2014, travelled with family
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1  Thank WJGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this reviewResponded 20 May 2014

Thank you for taking a few minutes to write about your experience. While I am happy to see that we lived up to the positive reviews about our hotel, I am most thankful for your praise of our staff. They are very proud of the service that is provided to our guests and are always grateful to hear that a guest has enjoyed a visit with us.

Thank you again, and we hope to see you again!

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73 - 79 of 162 reviews

Reviewed 7 May 2014

We recently spent 4 nights at this Holiday Inn. The room was a clean, comfortable, king room. The bed and pillows were very comfortable. We were on the first floor close to the conference center and did have trouble with noise. One night a semi was parked outside idling most of the night. The next night, participants at a dance were given rooms on our wing to use as changing rooms. They were loud, slamming doors and poorly chaperoned. The remaining two nights were quiet. The hotel is conveniently located to Wheaton, where we had a family event. Breakfast at the hotel restaurant was good and reasonably priced. The staff was generally friendly. While we were unhappy with the noise situation, we 'd consider staying at this hotel again, albeit not on the first floor and far away from the conference center!

Stayed: May 2014, travelled with family
Thank 613gabriellad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this reviewResponded 12 May 2014

Thank you for taking the time to review your recent visit with us. I appreciate you not only sharing the positives of your stay, but the areas that caused you concern as well. I am glad to see that even thought you suffered through some noisy neighbors, you'd be willing to give us another try. Please know that we have staff available 24 hours and on site security every evening to address any issue you or other travelers have with noise. While this staff is trying to monitor for any issues,, if you should encounter noise issues again, please do not hesitate to notify our staff so the issue can be resolved.

Again, thank you and we look forward to your return.

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Reviewed 5 May 2014

This hotel rocks!!! We have family in the area and like to stay at this hotel. This is the closest hotel we found to Winfield. Stayed her in March 2014 and didn't reserve enough nights. The very friendly front desk accommodated us easily and got us in for the 3rd night. We thoroughly enjoyed the jacuzzi room and felt very much at home. The beds were quite comfortable. Getting around the suburbs was very easy, even though I am easily disoriented in Chicago. I just made reservations for Memorial weekend and booked 2 rooms for 1 night instead of 1 room for 2 nights and called them to make the change. They were very accommodating, as the rooms I book required immediate deposits. Am looking forward to staying again and saying hi to the front desk associates!

Room Tip: enjoyed the jacuzzi room, but since we have other family members staying this time, we are going to...
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  • Stayed: March 2014, travelled with family
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Thank joanie231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this reviewResponded 7 May 2014

Thank you for the glowing review and your praise of the hotel and our staff. It is great to know that we will be your hotel of choice when traveling to the area and we look forward to your return over the Memorial Day weekend.

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Reviewed 8 April 2014

We stayed for a weekend in December. The location is great - right off North Avenue. The desk clerk was very friendly and accomodating. My kids loved the pool. The room was nice and clean.
No complaints. We'll stay here again.

  • Stayed: December 2013, travelled with family
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Thank Michelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this reviewResponded 9 April 2014

Glad to see you were able to enjoy a weekend away with the family and the kids were able to enjoy use of the pool. Thank you for your review, as well as your praise our staffs friendliness and hotels cleanliness. I will ensure our staff see your kind words.

We look forward to your next visit with us. Thank you again.

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Reviewed 7 April 2014

Nice hotel. Reasonably priced for the area. Room was clean and very spacious. We had a king room and the bed was super comfortable and had both firm and soft pillows. There was a restaurant onsite, but we didn't eat there. And there were other restaurants a short drive away. Would stay here again if ever in the area. My only complaint is they do not offer a free continental breakfast.

  • Stayed: April 2014, travelled as a couple
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Thank Traveling_Tw0s0me_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this reviewResponded 8 April 2014

Thank you for the great review. Glad to see that you found our hotel clean and comfortable during your visit with us. Perhaps on you next visit you will give the on-site restaurant a try. While we are a full-service hotel that does not offer a free continental, I would suggest looking at our package options on a future visit where you can get a deal on not only breakfast, but other meals as well.

Thanks again for your kind words and we look forward to your return.

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Reviewed 11 March 2014

I enjoyed staying in the one-bedroom suite. It was very large & comfortable. Pam, the desk clerk, was kind enough to offer me an early check-in, upgraded room & a late 2 PM checkout the next day. In addition, the location of the hotel was excellent - close to shopping & major highways. The restaurant also offered a delicious meal, serving breakfast until noon, as well as an all-you-can-eat buffet.

  • Stayed: March 2014, travelled solo
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Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this reviewResponded 12 March 2014

Thank you for sharing your recent experience at our hotel. I will ensure that your kind words regarding the great service you received and your delight with our restaurants food quality are shared with our staff.

We appreciate your business and for sharing with your fellow travelers. Hope to see you again soon.

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Reviewed 13 February 2014

This hotel is convenient and it was clean. The decor is good for the class of hotel. Staff was helpful and courteous. The beds are nice and comfortable. The only downside is the restaurant. It is definately a hotel restaurant and the food is just mediocre. I would find a different place to eat, especially breakfast. Try Egg Harbor in heaton, just 10 minutes from the hotel...awesome breakfast.

  • Stayed: January 2014, travelled with family
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Thank AtRisk-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this reviewResponded 14 February 2014

Thank you for sharing your thoughts of your recent visit with us. I will ensure that your kind words regarding both the hotels comfort and the great service you experienced are shared with our staff. I apologize that your dining experience did not meet these levels as well and welcome you to contact me with any further feedback to try to improve this for you and fellow travelers. (Just ask for the General Manager)

Your suggestion of Egg Harbor is a fine alternative if travelers are heading into Wheaton.

Again, thank you for your review and I hope we will see you again soon!

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Additional Information about Holiday Inn Chicago-Carol Stream

Address: 150 S Gary Ave, Carol Stream, IL 60188-2079
Phone Number:
Region: United States > Illinois > DuPage County > Carol Stream
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Carol Stream
Price Range: £72 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Chicago-Carol Stream 3*
Number of rooms: 193
Official Description (provided by the hotel):
*** Expanded & Upgraded Fitness Room *** Redecorated Indoor Pool & Whirlpool *** 37"LCD TV's in Every Room ***Experience the difference in service at the Holiday Inn & Suites Carol Stream The pride of Carol Stream, the Holiday Inn & Suites is located 4 miles west of I-355 off North Ave. (Rt 64), just a few minutes from companies such as Fuji Film, New Holland, Invensys, McKesson, Con Agra, Graphic Packaging, Spraying Systems, Inland Group, Smurfit Stone, Everpure, Planmeca, and more. Carol Stream is adjacent to Wheaton, Bloomingdale, Glendale Heights, and Hanover Park.This hidden gem boasts quality in every room, like free high-speed Internet, refrigerators, and pillow top mattresses. It also stands alone with its 2 room and whirlpool suites, which have been completely redecorated and feature 37" LCD & 42' Plasma TVs. Hospitals: Central DuPage Hospital and Glen Oaks Hospital. Colleges: Wheaton College and College of DuPage. Local attractions include the Billy Graham Center, Cantigny Museum and Center Ice Arena, only 25 miles from downtown Chicago with Metra Train service available to make travel easy. Families can enjoy shopping at several local malls, Cosley Animal Zoo, & Brunswick Zone (right next door). ... more   less 
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Also Known As:
Holiday Inn Chicago-Carol Stream Hotel Carol Stream
Holiday Inn Carol Stream
Carol Stream Holiday Inn

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