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“Wasn't as Expected”

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Country Inn & Suites By Carlson
Ranked #10 of 25 Hotels in Champaign
Certificate of Excellence
1 review
“Wasn't as Expected”
Reviewed 22 August 2014

Hotel was OK. The continental breakfast was good, though not fully stocked toward the end of the breakfast time. No flavored creamer for coffee at the continental breakfast buffet. The pool and hot tub were not in working order. We had a family staying and I thought it would be a great hotel based on the amenities on the website but when making the reservation I was told I could get a rollaway and to ask at the front desk upon checkin. At Checkin I was told I couldn't have a rollaway as it was against fire code.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank 9sherryk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie I, General Manager at Country Inn & Suites By Carlson, responded to this review, 26 August 2014
On behalf of the hotel, I sincerely apologize that your experience with us did not meet your expectations. Unfortunately we do have to stay with our fire codes for the hotel to protect our guests. I apologize that you were given inaccurate information when you made your reservations. We would love the opportunity to have you come back and visit us so we are able to exceed your expecations.

Your friends at the Country Inn & Suites
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351 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 August 2014

From the moment I arrived, I felt comfortable. Front desk staff seemed excited that I was there. I saw the same approach for others checking in. The room was very clean and comfortable, and, most importantly, quiet. Bathroom had good lighting. I like that the rooms have a refrigerator and microwave. I would definitely recommend this property.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Charlotte K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie I, General Manager at Country Inn & Suites By Carlson, responded to this review, 19 August 2014
We are thrilled to read you enjoyed every aspect of your experience with us! We take great pride in ensuring our guests are satisfied from the time they walk in to the time they leave. We hope you come back and see us soon!

Your friends at the Country Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
champaign, United States
1 review
Reviewed 12 August 2014

Back entrance hallway and stairs carpet filthy dirty, not worn or tattered, just disgustingly dirty. Guests park nearby and are in and out all the time on that carpet and that leaves a very negative impression of the hotel. Otherwise, everything was fine, clean and well maintained, staff appropriate and polite. Pull out day bed had bad springs and uncomfortable without enough padding. Pool fine, fitness center fine, breakfast fine, adequate parking, quiet room, all good but the back carpet.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Sandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie I, General Manager at Country Inn & Suites By Carlson, responded to this review, 19 August 2014
Sandra-

We apologize you were not completely satisfied with the condition of the hotel during your experience with us. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We hope you give us the opportunity to exceed your expectations the next time you are in Champaign.

Your friends at the Country Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
STL
Level Contributor
3 reviews
Reviewed 9 August 2014

This was a comfortable and convenient place to stay. We had seven rooms for a family gathering and were pleased with the price. We were close to the University , to a variety of restaurants, and to family who live in town.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank cjsstl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie I, General Manager at Country Inn & Suites By Carlson, responded to this review, 19 August 2014
Thank you for your recent review of your experience with us. We are thrilled to hear you enjoyed your time with us! We look forward to seeing you again soon!

Your friends at the Country Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edina
2 reviews
Reviewed 9 August 2014

Good quality stay for the money, convenient to have connecting rooms for our family size. Better breakfast than many hotels in this type of category - had eggs, sausage, and english muffins for breakfast - also offered waffles, mini-muffins, plus the standard cereal, toast, and juice.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Kris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie I, General Manager at Country Inn & Suites By Carlson, responded to this review, 19 August 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our signature Be Our Guest breakfast. We look forward to your next visit with us!

Please friend us on Facebook to stay informed of our upcoming specials!

Your friends at the Country Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marshalltown, Iowa
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 August 2014

This was a stop-over on the way to our final destination. We did not have a reservation but we were able to get a room easily and at a good rate. The room was a suite. Rooms were rather small, but adequate. Bathroom, as with many baths, was a bit steam damaged, but it was a good size and had a good shower. Bath towels were small and thin. The bed was great and provided a good night's sleep. Breakfast was OK but sort of slim when we got down there. The eggs tasted questionable, so we didn't finish them. Lots of hotels to choose from in this area, and this is a good choice.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank elsiesmom_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie I, General Manager at Country Inn & Suites By Carlson, responded to this review, 7 August 2014
Thank you for your feedback regarding your recent experience with us. We sincerely apologize that your visit did not exceed your expectations and the breakfast was not quite to your liking. We are taking steps to ensure the quality of our eggs improves for all of our guests. We hope to have you visit us again so we can exceed your expectations.

Your friends at the Country Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids, Michigan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2014

We just stayed here on July 31st. It was a great place to stay the night on our way across country. It had good reviews on Trip Advisor so thought we'd try it. Parking was plentiful and safe. Staff was very pleasant. Our room was clean and quiet. Pillows and bed were comfortable. Free internet was nice. The breakfast was awesome-- nice selection from cold cereal to bagels to cheese omelets or make your own waffles. Near lots of shopping. Room rate was only $79/night. I would definitely stay here again.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank travelbunch1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie I, General Manager at Country Inn & Suites By Carlson, responded to this review, 5 August 2014
Thank you for your very positive feedback and for taking the time to write about your experience with us. We are delighted to read that you enjoyed everything from your clean and comfortable room and beds to our awesome Be Our Guest breakfast. We look forward to your next visit with us!

Please friend us on Facebook to stay informed of our upcoming specials!

Your friends at the Country Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson

Property: Country Inn & Suites By Carlson
Address: 602 W Marketview Drive, Champaign, Champaign-Urbana, IL 61822-1212
Phone Number:
Region: United States > Illinois > Champaign-Urbana > Champaign
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Champaign
#8 Business Hotel in Champaign
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
This award winning property is located within walking distance of several dining choices and the Market Place Mall. Exit off of I-74 at exit 181 Prospect Ave and go north one block and turn right. Property offers a free daily hot breakfast buffet,free Internet access, Indoor Pool, 24 Hr Fitness Center, 24 hr Business Center, Fresh Baked Cookies Daily, Read and Return book library, Club Carlson loyalty program and much much more. ... more   less 
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Also Known As:
Country Inn & Suites Champaign-North Hotel Champaign
Country Inn And Suites Champaign-North
Country Inn Champaign North
Champaign Country Inn

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