My girlfriend and I found ourselves in Champaign last weekend for the Bloomington Gold show and decided to spend the night at the brand new Hyatt Place. We were both blown away at the personalized guest service and attention to detail. We simply can not believe we stayed there opening week as everything flowed so perfectly, it seemed the staff were in fluid motion with one another for years.
I am a hotel snob, I work in the industry and have for over 16 years. I so wish I had the opportunity to take your staff with me. However then they will not be there for the many more trips we plan to take to Champaign. My girlfriend went to school at U of I and I am in love with corvettes, hence the Bloomington Gold trip.
I apologize for not recalling names as those should be recognized. The woman who checked us in made us feel as if we were in her home (night of June 28). The ladies in the the breakfast area the following morning (June 29) made sure every guest was happy and was genuine in their care for those with kids by bringing crayons and coloring menus for them to play with and enjoy. The hot food was hot and the cold food was cold. The tables and chairs were spotless.
The entire hotel from the parking garage to the stairway to the elevator to the food area to the sidewalk outside was spotless as well.
The room was ideal for our stay and we will certainly bring our children next time as the hotel and area are very kid friendly.
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