For our family reunion, we rented 2 units. One was a King Jacuzzi which was fine - the other was considered to be a condo and the bed was infested with bed bugs. The staff took the complaint and assured us that the manager would call us right away. After not hearing from the Manager, we called the former owners of the lodge - who assured us that there were new owners but that they had escalated our concern. The Manager then called back to say that they were investigating and that the new owners had had the unit inspected and did not find bed bugs. I asked for the name of the new owners and also od the company who inspected the bed. The manager said they would call us back. When they did, it was to tell us that the condos were not owned by the lodge and that the owner of the condo had lots of experience with bed bugs and had inspected it himself. I am very angry that the lodge would not take responsibility at all. Poor service!! By the way, my adult daughter saw a doctor about her bites. The doctor validated that it appeared to be bed bug bites.
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- Also Known As:
- Elkwater Lake Hotel Alberta