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SpringHill Suites Chicago Downtown/River North
Ranked #65 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Singapore, Singapore
Level Contributor
285 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
“Value for money”
3 of 5 bubbles Reviewed 14 July 2012

Value for money for the space given - a studio appartment for the price of a hotel room and in downtown Chicago accessible to everything you want.
I would have prefer having a separate shower cubicle rather than taking shower in the bath tub.
The breakfast is uninteresting except for the waffle station.

Stayed June 2012, travelled on business
Helpful?
Thank 1place1dream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmandaMasters-GSM, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 31 July 2012
1place1dream,

Thank you for your recent stay at SpringHill Suites in Downtown Chicago. Our hotel rooms are very "studio apartment" like and our location is great, we're happy that you were able to take advantage of that on your stay. Some of our hotel rooms do have baths but we also offer showers, if you do prefer a shower you can request that at arrival and we would be happy to accommodate you. Thank you for your post on TripAdvisor and we hope to see you again on your next trip to Chicago.

Best,
Katee Hawkins
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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898 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (205)
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US
Level Contributor
138 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 13 July 2012

Always enjoy spring hill suites- layout, extra space, clean and comfy beds, MW and refrig, separate sitting room with sofa and desk. This one was good, not great but would stay there again. Older with very small bathroom and sink and bed was too soft. Valet parking was very attentive, costly as with all Chicago parking. Have to take 2 elevators to get to room. Ground floor is valet at street level, take elevator up to 2nd floor. Exit elevator. Springhill Suites lobby to Left and Residence Inn to the right. Apparently share the same huge building separated by elevator. Then you go around the corner to a different set of elevators that goes to the rooms. Nice big lobby, didn't use the restaurant.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IlovetheCaribbeannow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmandaMasters-GSM, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 30 July 2012
pamal100,

Thank you for your recent stay at the SpringHill Suites in Chicago Downtown River North, and for posting on TripAdvisor. We are so happy that you enjoyed your stay and that you would be happy to stay with us again! We hope to see you again during your next visit to Chicago.

Best,
Katee Hawkins
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 July 2012

I've stayed at this hotel several times before on business trips, and it had never disappointed. So for our most recent leisure trip, I went with what I knew and used my points to book the hotel for a night. We were traveling with 2 young kids (both 3)...the points program only allowed us to reserve a king room with a sofabed. When we arrived, we thought we'd check to see if it would be possible to move into a double room. The lady at the front desk not only got us the room we wanted, but also upgraded us to a corner room. It was very spacious and clean, and the kids had a blast.

The breakfast was excellent, as usual. It wasn't crowded at all when we got there at around 8:30. However, it did fill up pretty quickly shortly thereafter. The staff there were pleasant and attentive, and we never ran out of food.

We really appreciated the professionalism and courtesy extended to us by all the staff member whom we had encountered during our stay. We'll definitely be back the next time we're in town.

Room Tip: Higher floors would have less street noise. We were on the 10th floor and heard sirens off and on t...
See more room tips
  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aezalpha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 11 July 2012
aezalpha,

Thank you for making our hotel not only your choice for business but for pleasure as well. Our front desk staff is amazing and is always willing to go the extra mile to ensure that our guests have the best stay possible. We hope that you continue to choose SpringHill Suites in Downtown Chicago River North for all of your stays in the Windy City!

Best,
Katee Hawkins
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greater Chicago Area
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 6 July 2012 via mobile

This is The Place we stay for our annual girls' weekend in Chicago. Great location, parking structure attached and great room set up for three of us to stay together with everyone having their own bed and bit feeling crowded in a room. Breakfast is always tasty and staff super friendly.

Stayed June 2012, travelled with friends
Helpful?
1 Thank sara1146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 11 July 2012
sara1146,

Thank you for your recent stay at SpringHill Suites in Downtown River North. We are thrilled that our hotel was apart of your annual girl's weekend in the city! We can't wait to see you again on the next fun trip to Chicago.

Best,
Katee Hawkins
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 29 June 2012

I traveled with a group of 12 teenage girls, three adult chaperones and myself. Four rooms total. Eighth floor, two corner double bed rooms and two other double bed rooms. Stayed four days, three nights.

Breakfast: Eggs, breakfast meat, cereal, yogurt, waffles w/lots of fixings, muffins, bagels, coffee, juice milk. Served from 6:30 to 9:00 a.m. Hardly anyone between the 6:30-8:00 time frame. However, the teens who waited until 8:30-8:45 didn't have any complaints. People moved along in a timely fashion and the hotel replenished everything up until 9:00.

Pool/Hot tub: The kids thought it was pretty cool that it was on the 26th floor. Clean pool. Hot tub was broke first day however when I inquired at the front desk they got right on it and it was working the next day.

Entrance level/Lobby level: Yes, you have to go to a different floor to check in. Even with a large group of 16 people we didn't find this an inconvenience. As for the key card to operate the elevator to get to your room, I appreciated this extra measure of security.

Key cards: We had 16 key cards....never had a problem with any of them.

Rooms: Very clean, very spacious for 4 people in each room. Clean bathroom. Never a problem with housekeeping and/or towels. Everything worked. Sofa bed was like any other sofa beds....not fabulous, but not bad. We certainly never encountered bed bugs in any of the rooms like someone else mentioned in a previous review!

Management/Employees: Breakfast people, front desk, lobby employees, housekeeping, management and even a maintenance man that we ran into were all very friendly and helpful.

Noise: Okay....the first two nights were bliss. We barely heard the emergency vehicles that other people complained about. Even on the eighth floor we did not hear much in the way of 'sounds from the street'. HOWEVER, on the third night, we found three of our rooms were located directly next door to a dance nightclub. I'm going to say that being with teenage girls who didn't go to sleep early, this was not a problem too much. But if you are annoyed by bass thumping or are traveling with little ones, you may want to request a room on the other side of the hotel. Our fourth room didn't hear a thing on the other side of our hallway.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 29 June 2012
Jennifer V,

Thank you for such an in-depth and amazing review of the hotel! I cannot imagine that traveling with that large of a group was an extremely easy task, and I’m glad that our hotel was able to make it a positive experience for you. I know that this review will help many others in making their decision for a hotel in the city. Thank you for staying with us, we cannot wait to see you again.

Best,
Katee Hawkins
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northumberland, United Kingdom
Level Contributor
327 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed 24 June 2012

I have stayed in a variety of Chicago hotels but for value and location the Springhill Suites Downtown River North is hard to beat. For those arrriving from ORD it is a short straightforward 5 min walk from the Blue Line direct from the airport. Check in was good and I had a corner suite on a high floor. Room was bigith a seperate sitting area. The bathroom had a double wlak in shower. The bed was really comfortable and I slept really well. Hotel has a great location with most attractions within walking distance or accessed from the L. The great advantage of this hotel is that the rates are often significantly less than surrounding hotels which makes it great value. Definitely be back !

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cdab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 29 June 2012
Cdab,

Thank you for such a great review! It’s great that you were able to take advantage of the great location of the hotel. Our hotel really lets our guests experience the city without having to travel too far. We cannot wait to have you back for another amazing experience at the hotel.

Best,
Katee Hawkins
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lima, Peru
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 23 June 2012

I stayed 2 nights at this hotel and it was a great experience. Nice room, friendly staff, great service. Location is excellent, walking distance from most of the main attractions in Chicago downtown. Internet and breakfast included, Internet was good but I think breakfast is their only weakness. Didn't like it. But overall, it was a great experience.

  • Stayed June 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RicardoTello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 29 June 2012
RicardoTello,

Thank you for staying with us. We are so happy that you had such a positive experience at our hotel. Thank you for the feedback about breakfast, all of our customers’ suggestions are important to us. We can’t wait to see you again so you may have another great experience in Chicago.

Best,
Katee Hawkins
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Chicago Downtown/River North

Property: SpringHill Suites Chicago Downtown/River North
Address: 410 N Dearborn St, Chicago, IL 60654-3941
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Green Hotel in Chicago
#40 Family Hotel in Chicago
#41 Romantic Hotel in Chicago
#43 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — SpringHill Suites Chicago Downtown/River North 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
The newly-renovated SpringHill Suites Chicago River North is located just north of the Loop in the city's trendiest neighborhood. Surrounded by the highest concentration of restaurants and bars in downtown Chicago, our Chicago River North hotel is a top choice for travelers. Guests love being within walking distance to Magnificent Mile, Navy Pier, North Avenue Beach, and Millennium Park. Our newly renovated guest rooms feature brand new mattresses, all-new plush bedding, stylish new sofa-sleeper, a refrigerator, microwave, and complimentary high-speed Internet Access. Start your day with a complimentary continental breakfast, and cap off the evening with dinner and drinks downstairs at Hub 51 by Lettuce Entertain You. For a more convenient stop, hit the brand new Holloway's Bar, located in the lobby. Keep up with workout routines in our 24 hour fitness center or relax with a dip in our top-floor, indoor pool & hot tub. Get the most out of your next stay with full-service amenities like self/valet parking, room service, and high-floor suites when you stay at the SpringHill Suites Chicago River North. ... more   less 
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Also Known As:
Springhill Suites Chicago Downtown / River North Hotel Chicago

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