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SpringHill Suites Chicago Downtown/River North
Ranked #50 of 191 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Reviewed 11 December 2012

For the amount of money you pay, the staff could be a little bit more friendlier. Location is ok, not as close to Magnificient Mile as I thought. When it's cold outside, an extra 10 minute walk can make a difference. Also, be careful of surroundings, everyone said it was "safe" to walk around, but a homeless man followed me for blocks before I could lose him in one of the stores...and this was in broad daylight on a Sunday afternoon. Be careful. (and this was right outside the hotel).

  • Stayed: March 2012, travelled on business
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1  Thank TheHotelAficionado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa K, Manager at SpringHill Suites Chicago Downtown/River North, responded to this reviewResponded 14 December 2012

“Just ok”

I am sorry that you did not have a wonderful time at our property. We make every effort to be friendly, accommodating, and helpful to all our guests and will have to try harder to make sure that everyone is feeling welcomed. Our hotel is in a safe location and I am sorry that you were harassed by an individual on your walk home. We do caution everyone to be alert while they are exploring the city. We hope to see you again in Chicago.

Sincerely,

Vanessa Kosloski
Event Manager

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Reviewed 10 December 2012 via mobile

Our stay went pretty well. Our only complaint that is admittedly out of their control is the noise from Excalibur that kept us up most of the night. We stayed in room 621 so I don't know if that is felt throughout the hotel but it is unfortunate for guests and the establishment on the weekends.

Otherwise, the staff was great and the pool area was fantastic as well. Breakfast was amazing with a very nice staff involved in that operation.

  • Stayed: December 2012
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Thank Snackpacks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa K, Manager at SpringHill Suites Chicago Downtown/River North, responded to this reviewResponded 14 December 2012

I am so sorry that you were disturbed by the noise from the local establishment: Paris Club. The hotel is aware of the issue and has been working with their management to attempt to lower the noise during the late hours. At this time they are operating within the Chicago ordinance. For any future visits we do offer complimentary ear plugs for our guests available at the front desk.

I do want to thank you for your wonderful comments about our staff and in particular our breakfast staff. I will make sure that your kind words are passed onto the management and workers. I hope to see you back at the hotel.

Sincerely,

Vanessa Kosloski
Event Manager

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Reviewed 5 December 2012

Stayed one night for a conference. I had to check in early so the only room they had was a handicap room. It didn't matter to me other than the phones did not work in my room. Good location. There's a Ruths Chris across the street and lots of options for eating out. There is room service but the only downfall is if you want a glass of wine with your meal they only offer bottles. Shopping close by and felt safe walking alone. Room was clean, bed was comfy. Noise level very low. Good choice!

  • Stayed: December 2012, travelled on business
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Thank franci329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa K, Manager at SpringHill Suites Chicago Downtown/River North, responded to this reviewResponded 14 December 2012

We are so happy that you enjoyed your time at the SpringHill Suites Chicago Downtown River North. We are not always able to accommodate early check in requests so we do thank you for being flexible with the handicap room. If you ever have an issue with the phone or other appliance please do not hesitate to contact the hotel to have it fixed.

Thank you for all your wonderful comments about the location, restaurants, and safety of the hotel and the area. We will definitely suggest to our room service company that they include glasses of wine or at least splits. We hope to see you next time you are in Chicago.

Sincerely,

Vanessa Kosloski
Event Manager

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Reviewed 4 December 2012

Gym, pool and eating area met my expectations. Would recommend to travelers. Friendly staff that held all of our show baggage without problems. I would return and recommend to visitors going to the McCormick Center.

  • Stayed: October 2012
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Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa K, Manager at SpringHill Suites Chicago Downtown/River North, responded to this reviewResponded 14 December 2012

Peter thank you for all your compliments about the SpringHill Suites Chicago Downtown River North. We are happy that you were able to use so many of our amenities and go to a conference at the same time because we know how busy those days can be! We would love to welcome you back next year for the conference.
Sincerely,

Vanessa Kosloski
Event Manager

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Reviewed 26 November 2012

With a family of five we can't be too picky on where we stay -- we needed a suite and Springhill had one. Room are not huge, but adequate for two parents, three kids.

Pros: EXCELLENT location -- we easily walked everywhere for shopping, theater, dinner, etc. Really conveniently located -- definitely the biggest pro

--Front desk responds quickly to complaints (see below).

--I like that the sink is in a separate area from the toilet/shower room.

--Great gym -- (but very small pool)

--Sofa with attached chaise lounge was very comfy

Cons: The BIG complaint -- This building is divided into two hotels: Springhill and a Residence Inn. The half of the building that the Springhill occupies is next to an extremely loud night club. We were originally on the 7th floor and when the music started reverberating our suite at 10 pm we called the front desk to ask how long we could expect to be feeling the bass. Their prompt answer was "1:00 am -- we can call over to ask them to turn it down. We get this a lot."

Needless to say their request to "turn it down" was apparently not met and we spent the evening with ear plugs in. We requested a room change to the front of the building, but the suites only occupy that side -- so we were moved up to the 18th floor. The music was fainter and didn't interfere with sleep. If you stay here request a room as high as possible unless you and your traveling companions are very deep sleepers. If you are with kids as we were, it can be a nightmare.

Other con is just sort of odd and not something I've ever seen before. Above the two beds in the suite are very bring lights, mounted directly on the wall and are the same length as the beds-- providing very bright light for reading. However, you cannot turn just one side off. So both lights go off or no lights. Surprised they don't have separate switches.

Room Tip: Go as high as possible, or bring your ear plugs
  • Stayed: November 2012, travelled with family
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2  Thank Codeedo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa K, Manager at SpringHill Suites Chicago Downtown/River North, responded to this reviewResponded 14 December 2012

Thank you so much for your amazing compliments about our staff at the SpringHill Suites Chicago Downtown River North. We take great pride in our customer service and are thrilled you enjoyed your time in Chicago and at the hotel. We also know how hard it can be for a family of 5 to find a comfortable room and we hope to see you if you are back in Chicago.

We are so sorry that the noise for Paris Club disturbed you and your family. As you know we are aware of the situation and are attempting to work with the management to make our guests more comfortable. We do have earplugs available at all time for our guests. Thank you for letting us know that you were able to change rooms and have a better night’s sleep.

We hope that you and your family had an amazing time in Chicago!

Sincerely,

Vanessa Kosloski
Event Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2012

Purchased a double bed hotel room and one of the beds was covered in urine. Staff was notified of the issue and did not attempt to fix it until the next day, and even then they simply just sprayed it and changed the sheets. My guest had to sleep on the couch for both nights. The compensation? 10% off.

  • Stayed: November 2012, travelled on business
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4  Thank ChicagoRob64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2012

I stayed at this hotel on a business trip. The location is great and you will find restaurants in all price ranges within a 10 minute walk. Right opposite the hotel are three top steak houses, a bar and another piano bar. I also saw a CVS within two blocks.

The room was clean and well maintained, and everything very well stocked. The hotel staff was friendly. The free breakfast was standard. I also used the hotel gym which has really nice treadmills and elliptical machines.

  • Stayed: November 2012, travelled on business
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Thank thecaribou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa K, Manager at SpringHill Suites Chicago Downtown/River North, responded to this reviewResponded 21 November 2012

Thank you so much for your kind words about the SpringHill Suites Chicago Downtown River North. I am so happy that you enjoyed the location of the hotel and I hope that you were able to enjoy one of the steakhouses that are right in our backyard.

I do want to thank you for the compliments about both our fitness center and our staff. I hope to see you at the SpringHill Suites in Chicago if you visit us again.

Sincerely,

Vanessa Kosloski
Event Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Chicago Downtown/River North

Address: 410 N Dearborn St, Chicago, IL 60654-3941
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Green Hotel in Chicago
#40 Family Hotel in Chicago
#41 Romantic Hotel in Chicago
#43 Business Hotel in Chicago
Price Range: £98 - £318 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — SpringHill Suites Chicago Downtown/River North 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
The newly-renovated SpringHill Suites Chicago River North is located just north of the Loop in the city's trendiest neighborhood. Surrounded by the highest concentration of restaurants and bars in downtown Chicago, our Chicago River North hotel is a top choice for travelers. Guests love being within walking distance to Magnificent Mile, Navy Pier, North Avenue Beach, and Millennium Park. Our newly renovated guest rooms feature brand new mattresses, all-new plush bedding, stylish new sofa-sleeper, a refrigerator, microwave, and complimentary high-speed Internet Access. Start your day with a complimentary continental breakfast, and cap off the evening with dinner and drinks downstairs at Hub 51 by Lettuce Entertain You. For a more convenient stop, hit the brand new Holloway's Bar, located in the lobby. Keep up with workout routines in our 24 hour fitness center or relax with a dip in our top-floor, indoor pool & hot tub. Get the most out of your next stay with full-service amenities like self/valet parking, room service, and high-floor suites when you stay at the SpringHill Suites Chicago River North. ... more   less 
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Also Known As:
Springhill Suites Chicago Downtown / River North Hotel Chicago

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