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“MARRIOTT SPRINGHILL SUITES-GREAT AS ALWAYS”

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SpringHill Suites Chicago Downtown/River North
Ranked #61 of 188 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Lansing, Michigan
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“MARRIOTT SPRINGHILL SUITES-GREAT AS ALWAYS”
Reviewed 30 August 2013

As always we enjoyed our stay at the Springhill Suites. This was our first Springhill Suites located in a downtown location and I must admit that it was just as nice as all the others, Except the parking fee, which did not annoy us because we took the train to Chicago.
The rooms were very adequate and what we found to be quite impressive was how friendly and professional every single staff person was, (Concierge Desk, Bellman, Reservations staff, housekeeping and the food preparers) Each one met you with a smile and a personable acknowledgement, which was so refreshing.

Marriott properties are the Leaders in the quality department as far as we are concerned, and they continue to exhibit Excellent Customer Service.

Room Tip: Parking cost is astronomical and Breakfast hours could be expanded to 10 AM during the week vs. 9:00...
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  • Stayed August 2013, travelled as a couple
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Helpful?
2 Thank lans98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 11 September 2013
We are so pleased to hear your stay was great. We do try to go over and beyond when it comes to providing excellent service. We want to exceed Marriott's expectations everyday. Thank you for the review and we hope to see you back here again soon.
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910 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (208)
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English first
Louisville, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2013

the hotel is right in the middle of all the action of downtown chi town. Around the corner from Paris nightclub (best Chi town club, this is coming form a Miami girl), tons of great restaurants, CVS, train, malls, the heart of a 25-45 yo crowd. Clean section of downtown with cute outdoor seating and always lots of people around. Tight rooms, but good enough for a wkend getaway for college students. Very fair price for location and free breakfast. Isemeta, a hotel employee at the breakfast buffet greeted us every morning with a hello beautiful or good morning gorgeous and a warm smile. She was quick to make waffles and get us anything we needed, despite it being a free contininetal buffet breakfast. Even packed us a to go carton. She really went out of her way to put everyone in the dining area in a great mood and start off our day on a good foot. Staff is very attentive and quickly addressed all of our requests even on a busy check out Sun morning.

  • Stayed August 2013, travelled with friends
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Helpful?
1 Thank kels s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 29 August 2013
Thank you for the review! Ismeta is a miracle worker. She does make sure all of her guests are happy before they leave the breakfast area. Hope to see you back at the hotel soon.
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Uruguaiana, RS
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 August 2013

The hotel is situated beside other brand of Mariott they have the same common door in a building in the first floor spring is on your left and the other brand on the right.This is a busy hotel every time you see people in and out.The location is perfect , you can walk until milennium park where is situated "the cloud", and the main streets as Michigan Avenue or State street is just a short walk.If you like to go out at night you are going to find a lot of restaurants and bares nearby as a night clubs too.We stayed at this hotel at the end of july, we are a couple and 3 boys it was perfect for us.The only thing we didn't expect was the taxes of Chicago city, they are very expensive, we paid 250 dollars for a day in a room and 50 dollars of tax per one day.The breakfast is good, full of people all the time, there were eggs, breads and the waffles that always have a line to be served.Good hotel.The people were nice but you have to wait in the reception desk because all the time there are other guests.

Room Tip: I thing all the rooms are nice except the first floor that there are always transit.
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Green Features: I don't know about their environmental practices.
  • Stayed July 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank GugaRs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 29 August 2013
We are happy to hear you and your family enjoyed themselves in Chicago while staying at our hotel. We apologize for the front desk lines at times but like you said it is a busy hotel. However, we make sure we try to go out of our way with all the information our guests need for when they are exploring Chicago. Thank you again for staying with us.
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Edmond, Oklahoma
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 August 2013

In May, a group of 6 of us stayed in a suite at the Springhill Suites for a girls weekend. The room was nice and we had enough room to spread out between the 2 beds, couch and lounger. Our biggest space issue was that we thought there should have been one more mirror in the front area and one bathroom was tough to manage with 6 women. It would have been perfect for a smaller group. The location was wonderful. We were able to walk to many attractions like the Navy Pier, wonderful restaurants (including Geno's East for the best pizza), and even the Willis Tower wasn't too far for a city walk. Cabs were not too expensive to places like the Chicago Art Museum. We walked there but then some of the group took a cab back to the room. It was usually about $7-$10 for anywhere that we wanted to go. The staff at the hotel was always friendly and we loved a lady at breakfast that was super energetic. I think her name was Veronica. She would sing songs about taking care of the guests. If I were to go back with my family, I would love to stay here again.

  • Stayed May 2013, travelled with friends
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Helpful?
Thank Wylisha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 29 August 2013
Wow you definitely had a lot of people in one room. We recommend only at most 4 people per room due to the room layout and size. This is typical for most Springhill Suites. However, it sounded like you and your friends made it work. And it sounds like all of you had a great time. Which is what we want to hear. Veronica is great and we are so lucky to have her on our team. Thank you again for staying with us.
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Victoria, Mn
Level Contributor
79 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 August 2013

Used the hotel for business Aug 19 - 21. Excellent location to get around, especially shopping on Miracle Mile , because of the airlines losing our two bags of my co-workers. hotel was clean and the room was great for housing 3 people. The Paris nightclub around the corner was exciting, hosting our event for the new Luvabulls Dance Team debut and new 'Chicago Flag' dress outfits. When in doubt, always go on the River Architecture tour.

Room Tip: The double , double also had a pull out sleeper so three could sleep in comfort.
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Green Features: Good to see the effort put into a 'green hotel'. My daughter work for a Chicago archeture firm, and sometime the hotel will talk the talk, but not walk the walk. Not so with Springhill, good job!
  • Stayed August 2013, travelled on business
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Helpful?
1 Thank mumbojumboman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 29 August 2013
Thank you for the review! We are so happy you had a chance to experience all the local night clubs, restaurants, and shopping while here on business. We are glad to hear also that the hotel was clean and friendly. Thank you.
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Vero Beach, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 August 2013

Great stay in Springhill suites in heart of Chicago downtown. The staff was wonderful and did everything in their power to make our stay pleasant. We can't wait to get back to Chicago and see more of it. We will stay at this hotel again.

  • Stayed August 2013
    • Value
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Helpful?
Thank Veroboy664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 29 August 2013
Awesome! So glad to hear the staff and the service was excellent while you stayed at our hotel. Thank you for the review!
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toronto
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 August 2013

Great downtown location. We took the train to Chicago and didn't need to take a cab in 4 days. This hotel is covenient to the Magnificent Mile, Portillo's Restaurant (Chicago hotdogs), the Pier and the Loop. We did a lot of walking and caught the free shuttle to the Pier. Staff were very friendly and helpful (especially Veronica during breakfast). The breakfast is varied and there was a lot of fresh fruit. It was great having a fridge and microwave in the room. My only complaint is the location is in the bar district. I was woken up every night at 2 am while cars honked and people were loud coming out of the bars. The rest of my family slept through it, but I was up for about an hour each night. If you like the nightlife this won't bother you. I would stay here again (but bring earplugs)! There was also a firehall next door, so you would hear sirens (although most hotels in the downtown district would also hear them). Overall, good value for the money.

Room Tip: We had a corner room which gave us two different views of the city.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pandyToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 29 August 2013
We are happy to hear your trip to Chicago was great. We are sorry to hear the city noises woke you up a couple times. So happy also that you had a chance to experience Veronica at breakfast. She is great! Thank you for staying with us.
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Additional Information about SpringHill Suites Chicago Downtown/River North

Property: SpringHill Suites Chicago Downtown/River North
Address: 410 N Dearborn St, Chicago, IL 60654-3941
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Green Hotel in Chicago
#40 Family Hotel in Chicago
#41 Romantic Hotel in Chicago
#43 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — SpringHill Suites Chicago Downtown/River North 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
The newly-renovated SpringHill Suites Chicago River North is located just north of the Loop in the city's trendiest neighborhood. Surrounded by the highest concentration of restaurants and bars in downtown Chicago, our Chicago River North hotel is a top choice for travelers. Guests love being within walking distance to Magnificent Mile, Navy Pier, North Avenue Beach, and Millennium Park. Our newly renovated guest rooms feature brand new mattresses, all-new plush bedding, stylish new sofa-sleeper, a refrigerator, microwave, and complimentary high-speed Internet Access. Start your day with a complimentary continental breakfast, and cap off the evening with dinner and drinks downstairs at Hub 51 by Lettuce Entertain You. For a more convenient stop, hit the brand new Holloway's Bar, located in the lobby. Keep up with workout routines in our 24 hour fitness center or relax with a dip in our top-floor, indoor pool & hot tub. Get the most out of your next stay with full-service amenities like self/valet parking, room service, and high-floor suites when you stay at the SpringHill Suites Chicago River North. ... more   less 
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Also Known As:
Springhill Suites Chicago Downtown / River North Hotel Chicago

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