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“What a lovely stay!”

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SpringHill Suites Chicago Downtown/River North
Ranked #62 of 188 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Montreal, Canada
Level Contributor
58 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“What a lovely stay!”
Reviewed 22 April 2014

We were five (including 3 adult children) and we had a great time. I was surprised how quiet it was considering that we saw a lot of families with young children, but when we were in our room on the 25th floor we never heard any outside noise.
The hotel is perfectly located with some nice restaurants close by.
The staff was incredible, they were all very helpful, particularly Tina at the front desk that went out of her way to accommodate us, she was really sweet.
Breakfast had plenty of choice and everyone always walked out full.

Room Tip: I received a suggestion to not get a room on the 26th floor directly under the gym as some users &qu...
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  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank RaRaT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 23 April 2014
Thank you for the extremely nice 5-Star review! I am happy to hear you and your family enjoyed the stay and liked our complimentary breakfast. We truly hope to have you back at our hotel the next time you visit the area!

Sincerely,

Dan Harwood
AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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909 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (208)
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English first
Conway, New Hampshire
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 April 2014

I was here in February with a friend and went to the car show, as well as visiting some friends. Every morning we had breakfast and was greeted by Chandra and we had a great time talking to him and he seemed to love his job. He was also such a good worker and cleans up after everyone and greets everyone who comes in. It is such a great thing to have someone greet you in the morning and cheer you up. Other hotels have people that just greet but Chandra goes out of his way to help you out.

The room was clean everyday we came back to the room, we also had a nice view of the city. I would recommend this hotel to anyone who visits Chicago.

  • Stayed February 2014, travelled on business
    • Value
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Helpful?
Thank Mtt3166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 21 April 2014
Thank you for the very nice review! I am so glad you enjoyed your stay! We strive to be the cleanest and friendliest hotel in downtown Chicago and I am so glad you mentioned our great customer service. Thank you again and we truly hope to have you back at our hotel soon!

Regards,

Dan Harwood
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomfield Hills, Michigan
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 6 April 2014

We found the hotel very clean and freshly updated. Our room was located on the 18th floor and had a nice partial view of Lake Michigan. Hotel is within walking distance to many of Chicago's main attractions. We used SpotHero for parking which was very easy and a short walk from the hotel at a fraction of the price.

  • Stayed April 2014, travelled with family
    • Value
    • Location
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Helpful?
4 Thank travelbug2265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 7 April 2014
Thank you for the very nice review. I am so glad you enjoyed your stay while visiting downtown Chicago. We truly hope to have you back as our guest again!

Regards,

Dan Harwood
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlottesville, Virginia
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 April 2014

We found this hotel by accident when moving our daughter to SAIC her Freshman year. We've stayed here at least 15 times with a combination of family & business travel and are always happy with the experience! We've even gotten to know one of the people who work the breakfast shift, Veronica… She's a treat to watch interact with other guests. It's obvious she LOVES her job. While the self park is a LOT less, the valet park is a tad on the expensive side at $62.00 per day, but it's convenient.

  • Stayed March 2014, travelled on business
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Helpful?
Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 7 April 2014
Thank you so much for your wonderful review and even more importantly, thank you so much for you continued loyalty at our property! We truly appreciate you choosing our hotel each time you are ind the DT Chicago area! We look forward to your next stay!

Regards,

Dan Harwood
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
157 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 27 March 2014

The Spring Hill Suites and the Residence Inn are in the same building. They share both the same parking lot and the same elevators from the street. The difference is the rooms at the Residence are much nicer. The staff (although they may share that as well) was much more helpful at the Residence than the Springhill Suites, and saving only $20 by staying at the Springhill Suites was not worth it. As a Marriott Platinum card holder, I have pretty high expectations from Marriott. The rooms in the Springshill were miniature compared to other Springhill Suites, and I was told I was upgraded. The wifi was not working, I called the front desk and they gave me the 800 number to their help desk. After being on hold for 7-8 minutes, I gave up. The rooms are okay, the facilities are okay, but there is a MUCH better choice in Chicago only 20 feet away.

Room Tip: Ask to stay next door at the Residence instead.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank tkeucla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 31 March 2014
I am deeply sorry you did not enjoy your stay at our SpringHill Suites as much as you have enjoyed your stay at our Residence Inn. This is one of the reasons Marriott has so many different options in hotels for our guests. Each guest has different preferences and has specific likes and dislikes about their rooms. Although the SpringHill Suites is not for everyone, I am very happy to hear the Residence Inn perfectly meets your needs. Other guests of our do prefer the SpringHill Suites over the Residence Inn. The great news about each hotel is you always have, "two suite hotels with 1 sweet location" when you visit the River North area! Thank you again and I hope to see you back at either one of our hotels!

Regards,

Dan Harwood
AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oshkosh, Wisconsin, United States
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 March 2014

Great hotel located right by the House of Blues. We wanted walking distance for a concert we went too at House of Blues with a reasonable rate. The hotel was great. Very clean and the staff was wonderful. Will be staying again at this hotel when visiting Chicago.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Tracy1519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 21 March 2014
Thank you very much for the very nice, 5-Star rating! Our hotel strives to be the cleanest and friendliest hotel in downtown Chicago. I am so happy to read you mentioned both of these items in your review! Thank you again and we hope to have you back soon!

Sincerely,

Dan Harwood
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sylvania, Ohio
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 March 2014

Got a great deal on this hotel. originally was only going to stay one night in Chicago, but later decided to stay for another. Booked another hotel for the 2nd night because prices had gone up. When I checked into this hotel and asked about second night rate, they gave me a rate $20 less than the hotel I was going to move to and let me stay in a room with 2 beds for the same price as 1 King. Josh at the front desk was amazing, Friendly, quick, and accommodating. Breakfast buffet was outstanding and a definite step up from the usual powdered scrambled eggs and greasy sausage. Lots of variety, fresh fruit, real eggs. Rooms were spacious and the entire hotel was updated and spotless. Location can't be beat. Easy walsking distance from museums, theatre district and Michigan Avenue shopping. Will definitely be my first choice on my next trip to Chicago.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barb T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 18 March 2014
Thank you so much for this excellent 5-Star review! I am so happy we are now your 1st choice when visiting the area! Thank you also for the kind words about our Front Desk Agent, Josh! I'll make sure he is recognized for his excellent service. Thank you and we look forward to your next visit!

Sincerely,

Dan Harwood
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Chicago Downtown/River North

Property: SpringHill Suites Chicago Downtown/River North
Address: 410 N Dearborn St, Chicago, IL 60654-3941
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Green Hotel in Chicago
#40 Family Hotel in Chicago
#41 Romantic Hotel in Chicago
#43 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — SpringHill Suites Chicago Downtown/River North 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
The newly-renovated SpringHill Suites Chicago River North is located just north of the Loop in the city's trendiest neighborhood. Surrounded by the highest concentration of restaurants and bars in downtown Chicago, our Chicago River North hotel is a top choice for travelers. Guests love being within walking distance to Magnificent Mile, Navy Pier, North Avenue Beach, and Millennium Park. Our newly renovated guest rooms feature brand new mattresses, all-new plush bedding, stylish new sofa-sleeper, a refrigerator, microwave, and complimentary high-speed Internet Access. Start your day with a complimentary continental breakfast, and cap off the evening with dinner and drinks downstairs at Hub 51 by Lettuce Entertain You. For a more convenient stop, hit the brand new Holloway's Bar, located in the lobby. Keep up with workout routines in our 24 hour fitness center or relax with a dip in our top-floor, indoor pool & hot tub. Get the most out of your next stay with full-service amenities like self/valet parking, room service, and high-floor suites when you stay at the SpringHill Suites Chicago River North. ... more   less 
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Also Known As:
Springhill Suites Chicago Downtown / River North Hotel Chicago

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