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“Shame it is no longer Crowne Plaza!”

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Hampton Inn Chicago Downtown/Magnificent Mile
Ranked #80 of 189 Hotels in Chicago
Certificate of Excellence
Chicago, Illinois
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Shame it is no longer Crowne Plaza!”
Reviewed 6 August 2014

I had stayed at this Crowne Plaza Hotel, just off the Magnificent Mile, In November 2013. As we now live in the suburbs north of Chicago, we decided to use the hotel again for our first visit to Downtown Chicago in the summer. It was a great stay last time, hence the return visit.

However, when we arrived we had to enter by another door as the hotel is under construction, and were even given two different key cards for the room as the Front Desk did not know which rooms had been changed over to the new system. We stayed two nights and apprently when we left on the Monday, the hotel was under new ownership and no longer a Crowne Plaza. I did though still receive the points for the IHG membership.

The Pros:
> Very spacious room, with huge bed;
> Great internet (free as a Club member);
> Friendly staff;
> Location.

Not good:
> Too time consuming waiting for an available elevator;
> Lack of hotel amenities (room service etc);
> Construction work.

If it remained a Crowne Plaza, I would have returned.

Room Tip: Go for a high floor. The views can be awesome!
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Tonymp50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melah M, General Manager at Hampton Inn Chicago Downtown/Magnificent Mile, responded to this review, 2 September 2014
HI Tonymp50,

Thank you for taking the time to review Hampton Inn on Trip Advisor.

I apologize your stay during the transition was not all that you expected. We pride ourselves at Hampton Inn to provide an exceptional experience as well as service.

I can guarantee that if you were to return you will feel welcomed and enjoy the amenities that we do have to offer. While we do not offer room service there is still a restaurant accessible through the hotel and we now offer complimentary hot buffet breakfast.

We would love to have you back and provide you with the service and ease of staying at Hilton hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Chicago Downtown/Magnificent Mile

Property: Hampton Inn Chicago Downtown/Magnificent Mile
Address: 160 East Huron, Chicago, IL 60611-3065 (Formerly Crowne Plaza Chicago Magnificent Mile)
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Romantic Hotel in Chicago
#51 Family Hotel in Chicago
#58 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Chicago Downtown/Magnificent Mile 2.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Crowne Plaza Chicago Magnificent Mile Hotel Chicago
Chicago Avenue Hotel

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