My wife, one of my dear friends, and I were visiting Chicago over the weekend 3 weeks ago, and we are so glad that we experienced such a great activity. The tour guides are very well trained and they are very kind. We did not have any problems with them. We loved it overall.
However, the person, who checked us out (We learned later that he was the owner), is such a horrible person. I do not know him personally and I do not want to, but his rude behaviors to the customers made us never go back there again. The guy was all about money, and treated us and everybody else like trash. He does not deserve to be there, and he should learn some manners.
Overall, even though the owner is such a bad person and I do not want him to stay in this business, the guides are awesome people, so if you want to support them and if you are ok with dealing with the owner for 15 minutes or so (during the check out time), I would say go ahead and book your trip.
Thank for reading my comments.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.