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“"The Tail of the Dog"”

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Hampton Inn & Suites Chicago - Downtown
Ranked #57 of 192 Hotels in Chicago
GreenLeadersBronze level
Reviewed 13 April 2012

We spent a fabulous "Girlfriend's Weekend" in downtown Chicago in April 2012. Upon our arrival the gals at the front desk were so knowledgeable and friendly. Duffy, Tracee, Yaneli & Janita were there for us 24/7. These gorgeous gals booked us boat tours, scenic bus rides and even got us a complimentary shuttle to the new casino Rivers. They were constantly going "above and beyond" for all of their guests. Pat, Delores and Bunnie (the tail of the dog who followed us everywhere) had the time of their lives. Thanks, Hampton Inn for hiring the best staff in the world. We will surely return for another visit to exciting Chicago.

  • Stayed: April 2012, travelled with friends
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1  Thank lpterr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,908 - 1,914 of 2,601 reviews

Reviewed 12 April 2012

The staff at this Hampton Inn are friendly and helpful. The hotel is clean and comfortable. Free wireless and breakfast are a great addition to stay. Breakfast was very busy, but management had already planned for that and opened up an adjacent meeting room for seating. Things went quite smoothly considering the large crowd. The hotel also has a good location downtown and is quite close to the Red Line Grand Ave station. Was a great stay! (If you park a couple blocks down at parking garage on N Clark Rd., the parking is only $23 for 24 hours compared to $42 at hotel and other close parking garages)

  • Stayed: April 2012, travelled with family
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1  Thank hannahlore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2012

Recent group ( 2motor coaches) trip to Chicago and the stay at the Hampton Inn & Suites was a nice experience. First, kudos to Jenna (sales) who was helpful in orchestrating our stay and making sure there were no surprises upon our arrival. If there were any problems, the problems were resolved before we arrived. Second, we were a bit concerned about other reviews which spoke of fire engines (sirens) throughout the night. My room was across the street from the firehall and although I did hear the sirens twice during the night, they did not disturb my sleep nor in our two night stay did we need ear plugs. The beds were very comfortable and the rooms and bathrooms were quite clean. Third, the complimentary breakfast was really good. I especially appreciated the staff greeting us at the door upon us entering and checking tables periodically to see if we wanted more coffee. Nice Touch! If there was a negative, the only negative would be the small lobby. Would have liked to see a more spacious lobby. The picture on web is deceiving. However, Great place to stay. Good location.
Within walking distance to magnificent mile. Would recommend hotel to others

  • Stayed: April 2012, travelled with friends
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Thank GreeterBuffalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2012

Just to let you know that on behalf of the Carriere and Lessard family, how well we were treated by your whole front desk staff, during our stay in March 2012. Especially Tracy and Moshtg.
Those two friendly people made our stay hassle and stress free. The breakfasts were excellent, and again the staff for breakfast were very polite. The rooms like all Hampton Inns were super clean and very comfy. The Hotel location is close to everything and anything you want to do in Chicago. Our hats is off to you and your staff. We would highly recommend your hotel to anyone.





Aurel & family

  • Stayed: March 2012, travelled with family
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Thank Aurel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2012

Hampton Inn and Suites, My 15 year old son and I came to Chicago to see Wrigley Field and a Cubs game. Our plane arrived late and we didn't get to the hotel until after 10:00pm. They were no longer serving room service, but the staff gave me plenty of menus from local restaurants that would deliver. My son and I were very appreciative of this because as you know, airlines don't serve the best food.
All of the staff went above and beyond their job duties to ensure my son and I had everything we needed from restaurant menus, to maps, to websites to order food from local restaurants from. The hotel room was very clean. It did have a stale smoke odor which I would assume came from someone smoking in the room when they shouldn't have. I don't blame the hotel for this though. I just opened my window for some fresh, crisp Chicago air. We were just across the street from the fire station, which was very busy, but it didn't bother us at all.
Whenever we needed directions or suggestions on what to do around the city, the staff was always there with great suggestions.
Thank you again Hampton Inn and Suites, when we come back to Chicago we will be calling you for a reservation.

  • Stayed: April 2012, travelled with family
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1  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2012

This is in a good location, not far from the magnificent mile and lots of interesting restaurants nearby. Also very close to the Red Line Grand station. Management friendly reception, clean rooms and windows that can be opened to let some fresh air in. The last is a very important point to me as many hotels have very stale air and smells of cleaning chemicals can build up as well. My main quibble is that I would like to see the option of reusable plates and cups at breakfast.

Room Tip: The fire station is close by which may affect room choice.
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  • Stayed: April 2012, travelled on business
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3  Thank Axellent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RossGuthrie, Manager at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 10 April 2012

I wanted to say thanks for sharing the experience of your recent stay with us. Our team always strives to give the service our guests expect & deserve. I appreciate the comments as we are always looking for ways to improve the hotel & service we give our guests.

I am glad that you found us a great value with wireless internet & Hampton's On the House Hot breakfast included in your rate.

I did want to address your desire that we use reusable plates & cups in our breakfast area. Hampton hotels are focused service hotels without a full service kitchen with dishwashing capabilities. We do use an environmentally friendly serve ware called enviroware that is biodegradable. Envi roware is designed to interact with micro -organisms present in landfills, composters and almost everywhere in nature including oceans, lakes & forests. These micro-organisms metabolize the molecular structure of the plastic, breaking it down into soil . This process can occur with or without oxygen.

Thank you for your feedback & we look forward to hosting you the next time you are in Chicago from Austraila.

Graciously,

Ross Guthrie
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2012

Amazing staff (super friendly, saying welcome back every time). The room (king) had a decent size for a very fair price. The complementary breakfast exceeded expetaions as well. Only the fire station close by is a bit annoying (horns).

Stayed: April 2012
Thank Philipp1980ch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RossGuthrie, Manager at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 10 April 2012

I just wanted to thank you for sharing the experience of your recent stay with us. Our team always strives to give the service our guests expect & deserve. I appreciate the comments as we are always looking for ways to improve the product and service we give our guests.

I am sorry that you encountered outside noise during your stay. The great thing about being in a dense urban downtown is the excitement of many people, things to do with a constant a hustle & bustle; however, with that comes noise. As with most hotels in downtown, street noise is something that will be encountered: Downtown Chicago is a dense, bustling city with lots of city noise including emergency vehicles that may be heard throughout the day. Most guests are not generally disturbed by the noise, but we realize that each person has their own sensitivity to it. For those light sleepers or to those not accustomed to city noise we do offer earplugs at the front desk.

Thank you for your feedback & we look forward to hosting you at the Hampton Inn & Suites Chicago - Downtown the next time you are in Chicago.

Graciously,

Ross Guthrie
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Chicago - Downtown

Address: 33 West Illinois St, Chicago, IL 60654-4957
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Best Value Hotel in Chicago
#14 Family Hotel in Chicago
#27 Green Hotel in Chicago
#30 Business Hotel in Chicago
#44 Romantic Hotel in Chicago
Price Range: £65 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn & Suites Chicago - Downtown 3*
Number of rooms: 230
Official Description (provided by the hotel):
Experience downtown Chicago from our Hampton Inn & Suites Chicago - Downtown hotel. Located in the heart of trendy River North neighborhood, you're in the ideal location to Chicago's entertainment, shopping and dining venues, with easy access to Navy Pier and Michigan Avenue shops. Explore the Loop's business and theater districts, or discover Field Museum, Adler Planetarium or Shedd Aquarium with your kids during your stay. Start your day with the convenience of Hampton's free hot breakfast. Enjoy free WiFi throughout the hotel. We offer a fitness center, indoor swimming pool, whirlpool and dry sauna. End the day with a reservation at Ruth's Chris Steakhouse connected to our hotel by sky bridge. ... more   less 
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Also Known As:
Hampton Inn & Suites Chicago - Downtown Hotel Chicago
Hampton Inn And Suites Chicago - Downtown
Hampton Inn Chicago Downtown
Chicago Hampton Inn

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