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“Hampton Inn & Suites Chicago Downtown”

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Hampton Inn & Suites Chicago - Downtown
Ranked #58 of 191 Hotels in Chicago
GreenLeadersBronze level
Reviewed 6 August 2014

Room was nice; staff extremely nice and helpful. Location was perfect. called cab service to us for transportation to Wrigley Field. Cab driver was extremely nice; told us about the area, gave us tips on getting tickets to the game.
We were within walking distance to great restaurants, night spots, the historic area. Felt very safe waking around the north area. Very expensive hotels around us; this one was up to par,

Room Tip: Rooms away from elevator
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank jazzertoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex S, Guest Experience Manager at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 12 August 2014

Hello Jazzertoo,

I wanted to thank you for sharing your experience with us and for all the great comments about our hotel! I hope you were able to get good tickets for the game. Its good that you were able to get good advice from the driver. We are actually only a block away from the Red Line train that takes you right in front of the stadium, which can be a bit easier/cheaper if you wanted to try that next time. I hope you had a safe trip home and look forward to having you as our guest again in the future!

Have a great week,

Alex Sailor

Alex Sailor
Guest Experience Manager
Hampton Inn & Suites - Chicago Downtown
Alex.Sailor@Hilton.com
p:312-832-0330
f:312-830-0333

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1,221 - 1,227 of 2,643 reviews

Reviewed 5 August 2014 via mobile

We were happy to be smack dab in the middle of it all. We were able to walk and enjoy the sites. Great Bar on the corner with $1 drink specials, daily plently of locals having s good time. Also, Ruth Chris is adjacent..so many plus points..the stores...Nordstrom....TJ Maxx...plenty of shopping to keep you busy...great grocery store..Trader Joe's..Subway..7/11...

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank wattscoffeehouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex S, Guest Experience Manager at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 9 August 2014

Hello!

I wanted to thank you for taking the time to leave us such a great review! I couldn't have said it better. Our location is great! Surrounded by some of the city's best restaurants and bars, it makes the whole experience so much better. I hope yo had a safe trip home!

Have a great weekend,

Alex Sailor

Alex Sailor
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Nice hotel, good location. Complimentary breakfast and staff was good Apparently Chicago isn't big on hospitality - rude front desk people. 200200200200200200200200200200200200200200200200200200200200

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank Jeffrey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex S, Guest Experience Manager at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 8 August 2014

Hello Jeffrey,

I wanted to thank you for taking the time to leave us a survey and also for sharing your feedback with us. We spoke the other day via phone when you were busy, and I was still awaiting for your return phone call. I'm very sorry to hear that your experience with our front desk staff was less than adequate. I hope you believe me when I say that this is not typical of our staff and does not reflect the type of service we offer. As you can see the many comments of praise for our staff on here, but I would really like to speak with you further on this matter. Please feel free to call me back at your earliest convenience.

Have a great weekend,

Alex Sailor

Alex Sailor
Guest Experience Manager
Hampton Inn & Suites - Chicago Downtown
Alex.Sailor@Hilton.com
p:312-832-0330
f:312-830-0333

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

We recently stayed at the Hampton Inn and Suites Chicago-Downtown. This hotel provided a quality overnight experience in the Chicago downtown area. The room offered nice quality beds, a decent bathroom in a clean and updated setting. Noise from the nearby fire station might put some people off, but I figured it just added to the experience of being downtown in a big city. Breakfast bar in the morning was fairly typical but it was well stocked and there was adequate sitting even during the busy morning rush. Location provided an ideal spot for those interested in sightseeing in downtown Chicago. Close to North Michigan Ave. shopping, the Loop theaters and easy access to the Red Line EL train. We attended a Cub baseball game that evening and the short walk to the train was excellent. Overall, I would approve of this hotel.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Toobs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex S, Guest Experience Manager at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 9 August 2014

Hey Toobs1,

I would like to thank you for the great comprehensive review and also for your approval of our hotel! I'm so happy to hear that you enjoyed your experience with us, and liked our amazing location. Its good to know you were able to do some shopping and catch a cubs game. Our location is perfect for doing both. I hope we have the chance to have you as our guest again in the future!

Have a great weekend,

Alex Sailor

Alex Sailor
Guest Experience Manager
Hampton Inn & Suites - Chicago Downtown
Alex.Sailor@Hilton.com
p:312-832-0330
f:312-830-0333

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Very nice hotel for reasonable price, staff was friendly in person, not very helpful over the phone when we asked about mass transit options - just told us to look it up ourselves.
Good location close to train stop and easy walk to everything downtown including Navy Pier and Mag Mile. Lots of food nearby to choose from. Nice rooms. Next to fire station, but nothing that kept us awake.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank 638Cheryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex S, Guest Experience Manager at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 9 August 2014

Hello Cheryl,

I appreciate you taking the time to leave us a review. I'm glad to know you enjoyed your experience with us. Our location and staff are great so its good to see you were able to see that for yourself. I'm very sorry to hear that whoever you spoke to over the phone wasn't friendly. Many times our calls get rerouted to central reservations when were busy to cut down on wait times, and unfortunately as they're based out of many cities internationally sometimes they aren't as friendly as us. I sure hope we get to see you again some day.

Have a great weekend,

Alex Sailor

Alex Sailor
Guest Experience Manager
Hampton Inn & Suites - Chicago Downtown
Alex.Sailor@Hilton.com
p:312-832-0330
f:312-830-0333

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014 via mobile

Great hotel. Well appointed. Good free breakfast and wifi. Nice comfy bed to lay your head. Real windows so some city noise is to be expected. Overall this hotel provided us a great central home base and allowed us to explore what Chicago has to offer.

Stayed: August 2013
1  Thank SCMT80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex S, Guest Experience Manager at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 31 July 2014

Hey SCMT80,

Thank you so much for both sharing your experience with us and taking the time to leave us a review. Its good to know you were able to take advantage of, and enjoy our complimentary breakfast and wifi. Our breakfast has so many great options, and I constantly receive praise regarding how plentiful it is. I hope you had a safe trip back to Alabama, and we look forward to having you as our guest again in the future!


Have a great week,

Alex Sailor

Alex Sailor
Guest Experience Manager
Hampton Inn & Suites - Chicago Downtown
Alex.Sailor@Hilton.com
p:312-832-0330
f:312-830-0333

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

I am a meeting planner and recently planned a meeting at this hotel. The location of the hotel was perfect as it was accessible by train, a relatively easy trip from the airport and easy to reach for those who decided to drive (the adjacent parking garage was a plus). Planning the meeting was effortless due to the guidance and support of the sales manager and her staff. The staff was ready to assist from the time of arrival to the moment of departure. No matter how much you pre-plan, things come up and schedules change during the course of a multiple day meeting. The staff was extremely flexible and accommodating in the handling of any request or change. The spacious and comfortable meeting room was set up the night before so we were able to begin our meeting on time. The guest rooms were also comfortable and quiet - considering the location, there was very little city noise when you were in your room. Also, there were numerous restaurants within walking distance for those who came in the night before and for group dinners. I would recommend this hotel for business and pleasure for its good service and attention to detail.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex S, Guest Experience Manager at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 31 July 2014

Hello Patricia,

Thank you so much for leaving us a review and for all the great comments about our hotel. I always appreciate getting reviews from guests, but it is nice to receive them from planners such a yourself. Its hard for others to see just how great our sales staff is too, You can browse through the reviews on here with many mentions of our housekeeping, front desk, and breakfast staffs. However, our sales team doesn't get as much exposure even though they are working hard every day. I thank you for your recommending us to others and we hope to have ya'll with us again in the future!


Have a great week,

Alex Sailor

Alex Sailor
Guest Experience Manager
Hampton Inn & Suites - Chicago Downtown
Alex.Sailor@Hilton.com
p:312-832-0330
f:312-830-0333

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Chicago - Downtown

Address: 33 West Illinois St, Chicago, IL 60654-4957
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Chicago
#18 Best Value Hotel in Chicago
#27 Green Hotel in Chicago
#30 Business Hotel in Chicago
#44 Romantic Hotel in Chicago
Price Range: £67 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn & Suites Chicago - Downtown 3*
Number of rooms: 230
Official Description (provided by the hotel):
Experience downtown Chicago from our Hampton Inn & Suites Chicago - Downtown hotel. Located in the heart of trendy River North neighborhood, you're in the ideal location to Chicago's entertainment, shopping and dining venues, with easy access to Navy Pier and Michigan Avenue shops. Explore the Loop's business and theater districts, or discover Field Museum, Adler Planetarium or Shedd Aquarium with your kids during your stay. Start your day with the convenience of Hampton's free hot breakfast. Enjoy free WiFi throughout the hotel. We offer a fitness center, indoor swimming pool, whirlpool and dry sauna. End the day with a reservation at Ruth's Chris Steakhouse connected to our hotel by sky bridge. ... more   less 
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Also Known As:
Hampton Inn And Suites Chicago - Downtown
Hampton Inn & Suites Chicago - Downtown Hotel Chicago
Hampton Inn Chicago Downtown
Chicago Hampton Inn

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