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Hilton Garden Inn Chicago Downtown/Magnificent Mile
Ranked #54 of 187 Hotels in Chicago
Certificate of Excellence
riverview,mi, United States
1 review
“hotel was ok”
4 of 5 bubbles Reviewed 4 July 2014

water came threw window,staff offered to fix it but it was 11pm and we had to get up at 5am,they offered to move us to different room but i said as long as the window dont fall out we will stay were already in pjs

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jacquelin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, 7 July 2014
Thank you for your post regarding your recent stay with us. We appreciate your comments and look forward to serving you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,054 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (253)
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English first
Norris, United States
1 review
5 of 5 bubbles Reviewed 3 July 2014

Whether for business or holiday, I recommend this hotel. Great location and very helpful staff. Just steps from the redline. Grocery store and pharmacy very close. Can't say enough wonderful things about the staff

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Pennie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, 7 July 2014
Thank you for taking the time to post your thoughts on Trip Advisor regarding our hotel and central location. We appreciated very much your kind words and look forward to the opportunity to serve you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, United States
1 review
5 of 5 bubbles Reviewed 1 July 2014

Excellent helpful staff. Provided handouts showing restaurants in the area, so much better than other hotels that just circle something on a map. Very helpful with Internet for tickets, lost key, etc. Great location, right on the Red Line.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joyce L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, 2 July 2014
Thank you for your kind comments regarding our hotel and team members. We always enjoy hearing examples of our staff taking the extra few moments to assist our guests and make them feel like this is their "home away from home". We hope to have the opportunity to serve you again.
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Knoxville, Tennessee
Level Contributor
160 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 30 June 2014 via mobile

We stayed here on a business trip. The hotel is well located for walking. The rooms are comfortable. As for restaurant, the Weber Grill has a good breakfast buffet. There is a Starbucks for a quick grab on the go.
I would suggest this hotel for business or even pleasure.

Stayed June 2014, travelled on business
Helpful?
Thank gabahatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, 2 July 2014
Thank you for your comments regarding your recent stay with us. We appreciated your kind words and look forward to the opportunity to serve you again in the very near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, NV
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 27 June 2014

I am getting ready to check out after a 3 night stay at this hotel. What a great location, near The Billy goat, Uno's Pizza, Due's Pizza, P F Chang's, Portillo's -- a liitle something for everyone. The hotel restaurant is The Weber Grill, which offers room service in the evening. Some of the best burgers ever.

I was able to check in early thanks to Marshall at the front desk, a pleasant, professional and extremely helpful staff member. My double bedded room was so clean and smelled fresh not chemical. The view from the 21st floor was east down Ohio from Wabash to Michigan Avenue. Nordstrom's and the North Bridge Shopping Mall are at the end of the block. I cannot say enough nice things, if there was a score higher than 5 stars I would give it.

Room Tip: Ask for a higher floor and the view is wonderful no matter which direction you face.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank candicaswell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, 2 July 2014
Thank you for your kind comments regarding your recent stay experience with us! We will be sure to recognize Marshall for his efforts. You can be certain he will appreciate your kind words. The best compliment we can receive is when a guest elects to return, and it is our hope that we have the opportunity to serve you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massachusetts, United States
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 27 June 2014 via mobile

My husband and is stayed the weekend to explore chicago and attend a notre dame football game. We were happy we utilized the anytime access valet. The hotel was in a great location to explore the city, we were able to walk everywhere. The rooms were large and clean. We had a great view on a high floor that overlooked a cool rooftop terrace on a mother building. Staff was not overly friendly or accommodating but they did answer questions when we asked.

Stayed November 2013, travelled as a couple
Helpful?
Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, 2 July 2014
Thank you for taking the time to share your comments with us on Trip Advisor. We enjoyed hearing that you found our central location to be ideal and your experience with our valet staff to be a pleasant one. We look forward to the opportunity to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ann Arbor, Michigan
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

Had a fantastic stay at this property in March 2014. The rooms had been done extremely recently and far exceeded my expectations. Large, spacious bathroom, comfortable beds and plenty of room to move about for a city room. Room also came equip with a fridge which is always a nice touch.

The proximity of this hotel to fabulous restaurants and bar in the River North area and also shopping on Michigan Ave/Magnificent Mile cannot be taken for granted.

The staff was excellent, extremely welcoming and hospitable.

Lobby was recently redone and features a fair amount of room to hang and a small bistro/coffee shop. If you are a Hilton Honors member you can opt for breakfast vouchers at Weber's Grill. Very solid breakfast.

Thoroughly enjoyed my stay and will return on my next trip to Downtown Chicago.

Room Tip: Ask for a higher floor, you'll get a nice view.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, 25 June 2014
Thank you for taking the time to write such a detailed and glowing report on your recent stay experience with us. As you pointed out, we recently completed our multi million dollar renovation and appreciate your feedback! We are looking forward to welcoming you back the next time your travel plans include our wonderful city!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Chicago Downtown/Magnificent Mile

Property: Hilton Garden Inn Chicago Downtown/Magnificent Mile
Address: 10 E. Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#33 Romantic Hotel in Chicago
#35 Business Hotel in Chicago
#35 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Chicago Downtown/Magnificent Mile 3*
Number of rooms: 357
Official Description (provided by the hotel):
Located just off the Magnificent Mile in the heart of downtown Chicago, the Hilton Garden Inn has everything you need, just where you need it!Enjoy juicy steaks and burgers right off the grill at Chicago’s very own Weber Grill or just relax with a drink at Smoky Joes Bar located inside the hotel. Keep caffeinated with our very own Starbucks located right in the lobby. Over 200 restaurants and bars including Rock Bottom Brewery, Harry Caray’s, Cantina Laredo Mexican Cuisine, and Chicago’s newest addition Michael Jordan’s Steakhouse are all within walking distance.Many of Chicago’s unique entertainment options are in our neighborhood like world famous Navy Pier, endless shopping on the Magnificent Mile, Second City Comedy Club, Comedy Sports, Chicago Theatre, Apollo Theatre and so much more. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Chicago Downtown Magnificent Mile Hotel Chicago
Hilton Chicago

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