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“Absolutely Perfect Stay”

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The Alise Chicago - A Staypineapple Hotel
Ranked #20 of 191 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Reviewed 17 November 2013

Our return visit to the Hotel Burnham was just as wonderful as the first. We spent two nights in the city both to attend meetings and celebrate our wedding anniversary, and every aspect of our time at the Burnham made the stay more special. As mentioned in my previous review, the property is lovely and in a great location. However, it is the staff that makes the hotel a truly special experience. From our pre-visit email communications to check-out, each individual whom we encountered was welcoming and helpful and made us feel as though we were their guests, not simply staying in the hotel. While everyone was wonderful, Sheena, Vane, and Jean Luc were particularly amazing. Overall, this stay simply confirmed that the Hotel Burnham is the best of many excellent Kimpton properties and our go-to hotel during Chicago stays!

Room Tip: Upper rooms have excellent views, particularly those overlooking State Street.
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  • Stayed: November 2013, travelled as a couple
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Thank LaurenandRyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this reviewResponded 2 December 2013

Dear Laurenand Ryan,

We are excited to hear that the second stay was just as good as the first.... What a wonderful review about your stay at the Hotel Burnham a Kimpton Hotel! You sharing the highlights of your stay on Tripadvisor is amazing. We really appreciate your support and recognition of the staff and services provided during your stay. It is very important to us that we make you and your family as comfortable as possible and create an one of a kind experience that you can share with your friends and family so they want to stay with us also. We look forward to your return for another unique and exciting stay.

On behalf of the Management and Staff of the Hotel Burnham.....Thank you for being a return guest.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
312-782-1111

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,085 - 1,091 of 1,995 reviews

Reviewed 10 November 2013 via mobile

We arrived Friday morning, the walk from the L was less than 2 min. Surrounded by amazing shops (huge Macy's across the street) we arrived at the beautiful Hotel Burnham! Our room was ready (Hooray for early check in) and made our way up to our room. Staying at the Burnham means transporting back to the early 1900s but meeting the needs of modern travelers; I was absolutely in love with our room.

Millennium Park is a 5 min walk and L stations are located all around. My husband and I had no problem getting around with a 3 day pass, never needing a cab.

Now about the staff, from greeting us every time they had a chance, from recommending the best restaurant to have a deep dish pizza and our housekeeper Raza, leaving a note for us... WOW. The Kimpton family never disappoints!

Thank you for a wonderful stay!

PS: Complimentary wine hour rocked!

Stayed: November 2013, travelled as a couple
1  Thank Glenda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this reviewResponded 2 December 2013

Dear Glenda A,

We are elated with your review... And Raza is extremely excited that you remembered her. What a wonderful review about your stay at the Hotel Burnham a Kimpton Hotel! You sharing the highlights of your stay on Tripadvisor is amazing. We really appreciate your support and recognition of the staff and services provided during your stay. It is very important to us that we make you and your family as comfortable as possible and create an one of a kind experience that you can share with your friends and family so they want to stay with us also. We look forward to your return for another unique and exciting stay.

On behalf of the Management and Staff of the Hotel Burnham.....Thank you for enjoying the entire experience.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
312-782-1111

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2013

This is just a great hotel at a great location in Chicago. Seems every time we go to Chicago, we stay here. Always a nice clean room. Great restaurant for breakfast or lunch. Haven't eaten dinner here-usually eating deep dish pizza somewhere. We like the Kimpton chain because they usually are consistently good. We walked Michigan Ave and shopped like everyone else. Taxis are easy to come by here if you need one. Midway airport is only about 30 minutes away. You won't be disappointed.

  • Stayed: September 2013
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1  Thank SPDV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this reviewResponded 2 December 2013

Dear SPDV,

We are elated to hear that you are Loyal and have not been disappointed. What a wonderful review about your stay at the Hotel Burnham a Kimpton Hotel! You sharing the highlights of your stay on Tripadvisor is amazing. We really appreciate your support and recognition of the staff and services provided during your stay. It is very important to us that we make you and your family as comfortable as possible and create an one of a kind experience that you can share with your friends and family so they want to stay with us also. We look forward to your return for another unique and exciting stay.

On behalf of the Management and Staff of the Hotel Burnham.....Thank you for being a return guest.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
312-782-1111

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2013

Quaint, romantic.... I love how you get an actual key. The vintage elevators... The decorum... Wine hour... The staff was so accommodating. The room was plush... Great beds, toiletries... All around a wonderful hotel!

  • Stayed: October 2013
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1  Thank mandolin33333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this reviewResponded 2 December 2013

Dear Mandolin33333,

What a wonderful review about your stay at the Hotel Burnham a Kimpton Hotel! You sharing the highlights of your stay on Tripadvisor is amazing. We really appreciate your support and recognition of the staff and services provided during your stay. It is very important to us that we make you and your family as comfortable as possible and create an one of a kind experience that you can share with your friends and family so they want to stay with us also. We look forward to your return for another unique and exciting stay.

On behalf of the Management and Staff of the Hotel Burnham.....Thank you.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
312-782-1111

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2013

I booked this hotel based on it's proximity to the city center. It was everything I expected out of a Kimpton property. The room was very elegant, if a little worn. It appeared to be updated fairly recently, and had the amenities one expects - a comfy bed with a down comforter, flat panel TV with the usual array of entertainment choices, in room safe, and a spacious washroom. The in house wi-fi performed flawlessly. I'll definitely stay in this hotel whenever I travel to Chicago.

  • Stayed: October 2013, travelled on business
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Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this reviewResponded 2 December 2013

Dear John F,

I'm glad to hear that we have won you over.... Thanks for being loyal to Kimpton Hotels. We also have a Hotel Monaco in Denver, CO just in case you are ever in the area. What a wonderful review about your stay at the Hotel Burnham a Kimpton Hotel! You sharing the highlights of your stay on Tripadvisor is amazing. We really appreciate your support and recognition of the staff and services provided during your stay. It is very important to us that we make you feel comfortable as possible and create an one of a kind experience that you can share with your friends and family so they want to stay with us also. We look forward to your return for another unique and exciting stay.

On behalf of the Management and Staff of the Hotel Burnham.....Thank you.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
312-782-1111

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2013

Searched Chicago for a reasonabley priced room that is at the higher end of smart and comfortable. I found it here. This is an amazingly renovated building, tastefully decorated, keeping what features they could, but not at the expense of modernising. The lobby is small and intimate. If you like huge corporate hotel lounges and bars to relax, you wont want here. I don't. Pleasant welcome and the receptionist said "You're hear for 4 night, then we'd better give you a view". I duly got one looking up State towards The Chicago theatre. Room was not huge, but had plenty of space. Hallways and lifts beautifully restored. There was even free wine in the lobby between 5-6pm. Not great wine, but a nice touch. Free coffee too in the morning. There is a small bar alongside the restaurant on the ground floor. I did not eat there but it was busy and reviews look good on here. Staff always greeted you if you walked out or in, but not in an over attentive manner, which was nice.

My only gripe is there was a note on day two from my cleaner stating it was her pleasure to serve me. Do I tip for day 1, do I tip for the 4 nights. I guess its a cultural thing. We pay our cleaners a living wage so they don't hassle guests. I'm happy to tip after my stay but object to being told to, especially at this level.

  • Stayed: September 2013, travelled solo
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Thank DJSkippa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this reviewResponded 2 December 2013

Dear DJ Skippa,

We are very apologetic about offending you with the a note from the housekeeper. The purpose of the note is to let you know that she (housekeeper) cleaned your room and if you have any question or need anything during your stay she will provide it for you. Again we apologize. What a wonderful review about your stay at the Hotel Burnham a Kimpton Hotel! You sharing the highlights of your stay on Tripadvisor is amazing. We really appreciate your support and recognition of the staff and services provided during your stay. It is very important to us that we make you and your family as comfortable as possible and create an one of a kind experience that you can share with your friends and family so they want to stay with us also. We look forward to your return for another unique and exciting stay.

On behalf of the Management and Staff of the Hotel Burnham.....Thank you.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
312-782-1111

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2013

Having just returned from a 3 night stay at this hotel, I can recommend it highly. The staff...from the front desk to the people who serve in the restaurant to the maids...are all friendly and eager to make your stay an enjoyable one. The decor is somewhat elegant French with a beautiful but not overdone feel. There are helpful but not overbearing doormen and the location makes it easy to get around the city or to have them hail a cab for you. The people at the front desk are knowledgeable and friendly and the concierge (Jean Luc) really knows his town! (Great recommendation of Trattoria for dinner one night.) The restaurant is cozy but bright with full floor to ceiling windows on two sides. I thought the food was reasonable priced with a good selection...I just wish my soup and later my breakfast eggs were hot...that was a disappointment.
My room was comfortable and stylish and very clean with a very comfortable bed. Perhaps one of the best things was the Trip Advisor "deal" on a room rate we were able to use by booking some months ago. And this included the morning coffee and tea set out each day for guests as well as a wine bar at 5pm. Lovely.
We met a couple who were enjoying their tenth stay here...and I would certainly repeat my visit when in Chicago again.

Room Tip: There were 4 of us...all on different floors and everyone was happy. Don't worry about receivin...
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  • Stayed: October 2013, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Thank sapphire15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this reviewResponded 2 December 2013

Dear Sapphire15,

Happy to hear that we were able to make all (4) of you happy...The 5 star review is awesome... What a wonderful review about your stay at the Hotel Burnham a Kimpton Hotel! You sharing the highlights of your stay on Tripadvisor is amazing. We really appreciate your support and recognition of the staff and services provided during your stay. It is very important to us that we make you and your family as comfortable as possible and create an one of a kind experience that you can share with your friends and family so they want to stay with us also. We look forward to your return for another unique and exciting stay.

On behalf of the Management and Staff of the Hotel Burnham.....Thank you.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
312-782-1111

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Alise Chicago - A Staypineapple Hotel

Address: 1 W Washington St, Chicago, IL 60602-1603 (Formerly Hotel Burnham)
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Chicago
#15 Business Hotel in Chicago
#15 Romantic Hotel in Chicago
#17 Luxury Hotel in Chicago
Price Range: £90 - £284 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Alise Chicago - A Staypineapple Hotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
Chosen by Conde Nast Traveler as one of the best hotels in the world, The Alise Chicago is an intimate boutique hotel like no other. Housed in the landmark Reliance Building, now beautifully restored, The Alise provides an authentic, luxurious and historic taste of the Windy City. In the heart of the Chicago Loop, across from Millennium Park, and home of the Atwood Restaurant, The Alise is near Chicago's top destinations and attractions. See the Windy City with the perfect homebase: Staypineapple at The Alise Chicago. ... more   less 
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Also Known As:
Hotel Burnham Kimpton
Hotel Burnham Chicago

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