My wife and I stayed here for an anniversary trip. I didn't know exactly what we'd get, but I'm glad we gave it a shot. Everything was good, but a few things deserve being highlighted:
The staff. Everyone was very nice, very welcoming, and very helpful. The doorman always opened the door and welcomed us with a smile. The concierge, Jean-Luc, was the best I've ever experienced. He helped me track down a difficult-to-find champagne so that I could take a case back home with me. He was great for recommending restaurants. He also helped arrange a dog-walking service for our dog for the days we were there. When we checked in, he congratulated us on our anniversary. Every time he saw us he asked if we were having a good time. When we called to the front desk, the person who answers addresses you by name when picking up the phone. They also wrote our dog's name on a welcome board. The woman who cleaned our room, Margarita, left a nice, personalized note for us. Also, the staff was always very friends to our dog. They said hello, bent down and petted him, and, when he was barking up a storm while we were out shopping, they went and got him and brought him down to the front desk so he wouldn't be alone. And when we returned they were very polite. They didn't make us feel bad about him at all. To summarize, they make you feel like you're important. It's these little touches that really sets Hotel Burnham apart from others.
The building itself was very nice. Beautiful, opulent room, beautiful architecture, beautiful staircase and elevators. The attention to detail is clear. Plus, this was in the heart of Chicago, a short walk to many major attractions, and on a heavily traveled street, which means catching a cab was easy (as in I waited less than 1 minute to flag one down).
Of course, there are always some downsides to anywhere you stay. The biggest downside is also one of the upsides: location. Specifically, the hotel is not too far from the above-ground train and we could hear it well into the night. If you're used to a quiet place in the country or suburbs where there's very little noise, then this may bother you. For us, it was only a minor inconvenience.
The only other downside is that there's not a close place to walk the dog. The dog-friendly park isn't very far, but when the dog is about to explode, it's too far, and when it's raining, windy, and in the 30s, it's not a pleasant walk. Again, it's a small inconvenience for being able to bring your dog, but it's worth keeping in mind. If your dog is pad-trained, not a problem.
Suggestions for those bringing a pet: We hadn't really traveled with our dog before, and we found out the hard way that he barks at every sound he doesn't recognize (my sincerest apologies to others on our floor). This meant that we spent more time in the hotel than we had planned. I think part of the problem was being on the floor with the fitness center (Floor 3). Our floor probably has more traffic than many other floors (with the possible exception being the floors with the ice machines on them). If your dog barks at noises, request a floor with minimal foot traffic on it. Next time we'll try to get a room as far away from everyone else as possible so that our dog doesn't disturb anyone if he does bark. Or bring a muzzle.
My only suggestion to the hotel would be to explore the option of making a dog-walking area on top of the building. I don't know what's up there, but if a small green space could be produced it would likely be very appreciated by those that bring their dogs.
- Official Description (provided by the hotel):
- Chosen by Conde Nast Traveler as one of the best hotels in the world, The Alise Chicago is an intimate boutique hotel like no other. Housed in the landmark Reliance Building, now beautifully restored, The Alise provides an authentic, luxurious and historic taste of the Windy City. In the heart of the Chicago Loop, across from Millennium Park, and home of the Atwood Restaurant, The Alise is near Chicago's top destinations and attractions. See the Windy City with the perfect homebase: Staypineapple at The Alise Chicago. ... more less
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- Also Known As:
- Hotel Burnham Kimpton
- Hotel Burnham Chicago