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“Always look forward to coming here!”

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The Alise Chicago - A Staypineapple Hotel
Ranked #27 of 191 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Reviewed 27 August 2014

Great location - just a few minute walk to millennium park and multiple CTA lines. Less than 10 minutes to the river and the boat tours.

Clean, comfortable rooms and beds. Very friendly and totally unpretentious service. They will help you any way they can and they do it quickly - whether you forgot something or need a ticket and boarding pass printed like I did.

Highly recommended!

Stayed: August 2014, travelled with family
Thank katonahkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this reviewResponded 2 September 2014

Dear Katonahkid,

We highly recommend that you come back to visit us. Thank you for this wonderful review, what more could we ask for. The staff is really what make the hotel so successful. The staff really cares and love meeting/exceeding the guest expectations. Thank you again and we hope your next visit to Chicago, lands you at the Hotel Burnham.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
One West Washington Street
1-312-782-1111

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Reviews (1,737)
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677 - 683 of 1,738 reviews

Reviewed 27 August 2014

Just returned home from three great nights at the Burnham. Concierge Jean Luc had helped us before an ensured a memorable experience this time as well. Gretchen at the desk was also quite helpful with advice and assistance, and Ray is the greatest bartender ever, sharing his vast knowledge of spirits and his skills at mixing them properly. Each and every staffer we encountered was friendly, professional, and takes pride in their work on this historic property. Kudos to all.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this reviewResponded 2 September 2014

Dear Steve W,

Kudos to you! Thanks for sharing your experience on Tripadvisor. Our job is to make sure you leave with a smile on your face and a memory in your heart. The staff (Jean Luc) really prides themselves on providing the best customer service and a lasting impression. I think we did it... Thanks again and we hope to see you again, soon.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
One West Washington Street
1-312-782-1111

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Reviewed 25 August 2014

Spent one night here in August for work and was very happy with my choice. The hotel is in a neat historic building, and the historic details are evident throughout. Check-in was easy and was upgraded to a suite. The suite had a nice sitting area, and then a room with a comfortable king bed. The bathroom was a bit on the small side, but this is consistent with older buildings. If you are looking for a bland, chain-type property, this isn't the place for you. However, if you are looking for a unique property with great details and wonderful service I highly recommend staying here. Next time I am in Chicago, I will definitely be staying at the Burnham.

  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank mitchgo21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this reviewResponded 2 September 2014

Dear Mitchgo21,

We love the review you shared on Tripadvisor. We really appreciate you sharing your experience with the service and staff. We aim to please and hope we have a new Kimpton/Hotel Burnham fan for life. We ask that you share your experience with friend and family, we would love to give them the unique experience as well.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
One West Washington Street
1-312-782-1111

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Reviewed 24 August 2014

We have stayed at many Kimptons and have debated which one is our favorite. The Burnham has to rank among the top. From check-in throughout the stay, staff was extremely attentive, room was lovely and we appreciate the attention to the historical detail and preservation of the building's history. We look forward to returning on our next visit to Chicago.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank CBFtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this reviewResponded 2 September 2014

Dear CBFtraveler,

It's alway great to hear that we met your expectations. Thank you for sharing your experience of the staff and services on Tripadvisor. We couldn't ask for more! When you are in Chicago, please consider Hotel Burnham as you destination hotel. Hope to see you again soon.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
One West Washington Street
1-312-782-1111

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014 via mobile

I booked a room for 3 adults with 2 double beds through Expedia. We checked in and took all our luggage to the room, which had only 1 bed. So we took all our luggage back down and told Gretchen at the front desk we didn't have the correct room since we had booked a room with 2 beds. She told us it was an Expedia rule that Expedia didn't guarantee room types and they would send up a cot for us. Why didn't she tell us that when we checked in so we didn't have to go all the way up and then back down. Did she think we wouldn't notice that the room was short 1 bed? When I spoke to Expedia they said there was no such rule about room types. I didn't pay over $300 a night to sleep on a cot (which was wildly uncomfortable). Since it wad late and we didn't have much choice we accepted the room, but asked that we get extra towels and pillows. We had to ask every night because I guess it was too much for them to remember. On top of that the staff knew virtually nothing about the city. We actually stopped into the Sheraton on several occasions to speak to their concierge (who was extremely helpful and knowledgeable). This hotel is not a luxury hotel by any means. Stay somewhere else.

Stayed: August 2014, travelled with friends
3  Thank CHdiamond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this reviewResponded 2 September 2014

Dear CHdiamond,

Thank you for taking the time to write about your stay at the Hotel Burnham. We sincerely apologize for the inconvenience. We treat every situation as an opportunity to learn from and this is certainly one of those times. We will follow up with Expedia to insure that we have there policies and procedures -current. Thanks again for your feedback and we will work harder to meet your expectations.

Many apologies,

Tonya Scott
General Manager
Hotel Burnham
One West Washington Street
1-312-782-1111

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Reviewed 21 August 2014

The staff are always lovely, friendly and cannot do enough for you. On this occasion booked at the last minute, yet Tonya was able to accommodate us without any question. Rooms are spacious, and the view is amazing. Always very clean throughout, and room cleaned to a high standard. It was lovely returning to the hotel to complementary ice tea and wine hour. Would highly recommend this hotel.
Look forward to returning next spring!
The Franklins'

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Brad790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this reviewResponded 2 September 2014

Dear Brad790,

Mr. Franklin what a wonderful review. Thank you for sharing your experience on Tripadvisor. We really appreciate you and your family and can't wait to see you this coming Spring. Your loyalty to the Hotel Burnham mean a lot to me and I hope you find some free time (holiday) before spring to come back again.

Thank you,

Tonya Scott
General Manager
312-782-1111

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

The Burnham was extremely clean, comfortable, and well located. The restaurant downstairs was a great place for a solo business traveler to enjoy a good meal. The bed was very comfortable, and I slept great. Will definitely stay there again next time I'm in Chicago.

  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank CambridgeCommon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurnhamGM, General Manager at The Alise Chicago - A Staypineapple Hotel, responded to this reviewResponded 2 September 2014

Dear Cambridge Common,

Thank you very much for this wonderful review. We are thrilled that you found the hotel to meet and exceed your expectations. It very well sounds like we did not disappoint you. Thanks for sharing your thoughts on the Hotel Burnham. Can't wait to see you next visit.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
One West Washington Street
312-782-1111

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Alise Chicago - A Staypineapple Hotel

Address: 1 W Washington St, Chicago, IL 60602-1603 (Formerly Hotel Burnham)
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Chicago
#15 Business Hotel in Chicago
#15 Romantic Hotel in Chicago
#22 Luxury Hotel in Chicago
#24 Family Hotel in Chicago
Price Range: £110 - £354 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Alise Chicago - A Staypineapple Hotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
Chosen by Conde Nast Traveler as one of the best hotels in the world, The Alise Chicago is an intimate boutique hotel like no other. Housed in the landmark Reliance Building, now beautifully restored, The Alise provides an authentic, luxurious and historic taste of the Windy City. In the heart of the Chicago Loop, across from Millennium Park, and home of the Atwood Restaurant, The Alise is near Chicago's top destinations and attractions. See the Windy City with the perfect homebase: Staypineapple at The Alise Chicago. ... more   less 
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Also Known As:
Hotel Burnham Kimpton
Hotel Burnham Chicago

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