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“Great family spot and a great location”

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The Alise Chicago - A Staypineapple Hotel
Ranked #28 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Bloomington-Normal, Illinois
Level Contributor
81 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Great family spot and a great location”
5 of 5 bubbles Reviewed 7 December 2009

Went to see the pre-Broadway run of The Adamms Family in November - walk to most all theaters from this great location across from the Macy's (OK, it's the Marshall Fields for those of us that are traditionalists). Great location and room was fine for a night with two teens - they're not huge rooms. We had breakfast down in the restaurant which was nice as well. Great staff - we have stayed at several Kimpton hotels and this is a top one! Consider this if you're going to Chicago and want to be right in hte thick of things downtown.

  • Stayed November 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VLR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,493 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Madison, Indiana
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 6 December 2009

Our annual 3-day trip to Chicago, instead of the usual large Palmer House we chose the Burnham and thoroughly enjoyed our stay. Room, the end corner on the 11th floor, was really small and oddly shaped; could see why, looking at architecture of the bldg outside. Good use made of the small space. Gold and dark blue scheme, beautiful window treatment, 3 mirrors, built-in night stands, large table and office chair. Closet with plenty of hangers, a safe, iron & board, animal-print robes available for use or purchase. Bathroom small and lacking in counter space but nicely designed. Lots of light, big mirror and shaving/makeup mirror.
We really enjoyed the small cozy lobby with fireplace and Christmas decorations . Free wine hour (and coffee mornings) with other guests. Hotel seems very busy. Nice to see pets there! As others have mentioned, all staff super friendly and helpful. That $45 daily parking fee hurts but can be expected in large city, I guess. Hard to compare this small hotel with large hotel experience but we will certainly look forward to staying here again. Atwood Cafe adjoining lobby has eclectic dinner menu and always full. We had breakfast there, several steps above a corner bakery experience.

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
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Helpful?
Thank lscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 3 December 2009

Finding a "pet friendly" hotel is hard enough - finding one that was a total delight is a dream come true. While traveling with our pooch Jack to Chicago, we had the pleasure of staying at the Hotel Burnham... right in the heart of the theatre district, close to great shopping and fine restaurants... but it was the hotel itself that was such a joy. From the moment we arrived, we were made to feel so welcome. I have stayed in hotels across the country, Canada, and Europe, and I can honestly say I have never found a friendlier and more efficient staff. Add to that the cleanliness and classiness of the rooms and common areas, the fine restaurant in the lobby, and the ultra comfortable bed - and the Burnham truly is the perfect place to stay... pet or not!

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeterBcle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 2 December 2009

We usually stay at the Monaco down the street, but we couldn't get a room for Saturday night. So, I booked a great deal with the Burnham. The room was cute, although really small (and we have a NYC apartment, so that's saying something). It was fine for the night, although it wouldn't have suited us and our dog for more than one day. Other than that, everything was fine. The service was good, very helpful and accomodating.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StopForDirections
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, OH
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 December 2009

What a delight to stay at the Hotel Burnham. Our stay was perfect from check in to departure. Tracy and Sara at the front desk, Reggie at the door, Christine at the restaurant, all went above and beyond to make our stay warm and pleasant. Our dog Jack was treated like a royal pup, every effort was made by the staff to make our stay the best it could be. I slept like a baby in the comfortable bed. The room and the hotel are spotlessly clean. The restaurant food delicous and don't forget WINE TIME every evening in the lobby. Just perfect. Can't wait to get back after the new furniture is in place in the rooms.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClevelandBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghent, Belgium
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 29 November 2009

Stayed in the Burnham for 3 nights in September 2009. We won this hotel on Priceline and were very lucky with the Burnham. This hotel is just great: incredible staff, central location, amazing building. The Kimpton Group obviously did a great job in restoring this historic landmark! The rooms were smaller than average, but they were nicely decorated and added to the boutique atmosphere. We had a room on the top floor, overlooking the Chicago Theater, which was quite a view.

We had dinner at the Atwood Café, which was lovely.

Chicago's major attractions were within walking distance (The El, Chicago River, magnificent mile,...). For other attractions, public transport is not even a block away (red and blue line, and of course, the El). The blue line is the direct line to O'Hare, so we did not have to order a cab to get from and to the airport.

This hotel was a great experience. Would love to stay here again.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank merluza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, IL
1 review
1 of 5 bubbles Reviewed 18 November 2009

I booked this hotel through my company's travel website. The rate was about $225 a night. When I got to the front desk they told me that they only had a room with double beds left. I said that I would prefer a room wiht a one king size or at least a queen size bed. They said they were totaly booked for the night. Are they are told to say this? We are in a rescession and no hotel is fully booked for the night.
They did not even have a r0om key for me. i checked in at 6:30 pm.
Then when I got to the room the bed was literally 5 1/2 feet long. I am over six feet tall. I called to the front desk and against asked if they could please see if anoter room was available. "No sir I am sorry you will have to sleep with your feet hanging over the bed." was what I was told. REALLY?
In addition, I ordered late night room service at 10:30 pm. They had a very limited menu - grilled cheese sandwiches on the menu. However, they didn't even have any one of the 3 items on the list. My only choice was a cold and soggy tuna sandwhich which was clearly over a day old. I ate it anyway and immiediatley began to get sick at both ends.

My room was drafty and the noise easily wafted through the glass.

The hotel gym is the size of a broom closet.

The owner's should really close this hotel if they are not interested in running it properly.
I am ashamed for this rat hole!

  • Stayed November 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wzaleski001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamBurnhamChicago, General manager at The Alise Chicago - A Staypineapple Hotel, responded to this review, 19 November 2009
Dear wzaleski001

We were so dismayed to read your comments and do indeed try our hardest to reach out and take care of the needs of our guests. We are so sorry we could not do this on this occasion. As a small intimate boutique
hotel we certainly try to accommodate everyones requests and this has made us a firm favourite in chicago.

Please do accept our apologises on this occasion

Team Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Alise Chicago - A Staypineapple Hotel

Property: The Alise Chicago - A Staypineapple Hotel
Address: 1 W Washington St, Chicago, IL 60602-1603 (Formerly Hotel Burnham)
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Chicago
#11 Spa Hotel in Chicago
#15 Romantic Hotel in Chicago
#15 Business Hotel in Chicago
#21 Luxury Hotel in Chicago
#24 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Alise Chicago - A Staypineapple Hotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
Chosen by Conde Nast Traveler as one of the best hotels in the world, The Alise Chicago is an intimate boutique hotel like no other. Housed in the landmark Reliance Building, now beautifully restored, The Alise provides an authentic, luxurious and historic taste of the Windy City. In the heart of the Chicago Loop, across from Millennium Park, and home of the Atwood Restaurant, The Alise is near Chicago's top destinations and attractions. See the Windy City with the perfect homebase: Staypineapple at The Alise Chicago. ... more   less 
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Also Known As:
Hotel Burnham Kimpton
Hotel Burnham Chicago

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