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“A skeptic reconvinced”

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Kimpton Hotel Monaco Chicago
Ranked #16 of 191 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Reviewed 6 July 2014

My fiance and I spent a week in Chicago for his birthday, and after reading a number of reviews on Tripadvisor, we selected Hotel Monaco. From the very first moment we arrived, we were catered to. The man at the door, Antonio, was friendly and courteous and KNOWLEDGEABLE. He understood our frayed nerves after six hours of holiday/rush hour driving. He took our bags, parked our car, and pointed us to the wine reception in the lobby. After unpacking, he directed us to a MAGNIFICENT, yet unknown restaurant that was the opposite of a tourist trap. We tried to tip him, but he said it was his job and that he loves doing it. Every time we saw him, he had something helpful to say. Next was Dana at the front desk. She greeted us with a warm demeanor and checked us in promptly. There was a delicious snack left in the room with compliments for my fiance's birthday, which was a nice personal touch, and Dana gave us excellent directions and some good suggestions for night life. The room? Sparkling clean and the view was breathtaking. The bed was comfortable and the towels were soft and fluffy. We almost didn't want to leave that night because we were so tired. The walls were quiet, the curtains blocked out all lights, and there was virtually no street noise--a light sleeper's dream.The next day, housekeeping cleaned the room to sparkling again, and they left us a personal note and birthday greetings. Like I said, the attention to detail in every aspect of the visit was shocking, especially in a time in which businesses seem to be cutting corners. Every time we came back to the hotel, we were personally greeted. Check out was similarly fast and friendly with Gwen, and my bill was accurate and easy to read. I have stayed in hotels from California to New York, and this is honestly the nicest, cleanest, and friendliest. We actually are coming back in August simply for a chance at another mini-vacation...just because of the experience. In fact, as soon as I am finished here, I am going to write a letter to the corporate office to let them know.

Room Tip: Ask for a river view room...
  • Stayed: July 2014, travelled as a couple
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Thank Trish415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoScherer, General Manager at Kimpton Hotel Monaco Chicago, responded to this reviewResponded 16 July 2014

Dear Trish415 -

Your review makes our hearts happy! We strive to convey our genuine care, attention to detail, and overall love of our jobs here at the Monaco in every interaction - it sounds like Antonio, Dana & Gwen were great ambassadors of that goal. I must say, I'm delighted to hear that you've already got another trip booked, and we definitely look forward to seeing you & your fiancee again!

Sincerely,

Marco Scherer

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870 - 876 of 2,411 reviews

Reviewed 6 July 2014

We stayed here after the Navy Pier July 4th fireworks and enjoyed our experience. We had a river view room near the top of the hotel that included 2 window box seating areas. The window boxes are a fun place to sit and view the activity below. Service was attentive and the staff was helpful. Location just one block off Michigan Avenue and along the river is convenient. We'd stay here again.

  • Stayed: July 2014, travelled as a couple
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Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoScherer, General Manager at Kimpton Hotel Monaco Chicago, responded to this reviewResponded 16 July 2014

Dear Gary W -

Thanks for taking the time to review your recent experience at the Monaco Chicago! We're glad to hear that your stay here did not disappoint, and we look forward to hosting you again soon.

Sincerely,

Marco Scherer

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Reviewed 5 July 2014 via mobile

Came to celebrate a birthday and 4th of July. Hotel gave my daughter a card signed by the staff and a delicious cupcake. Nice touch! Room was comfortable and quiet. Restaurant had great food and service. Location was great for all we wanted to do, either by walking or taking the local transportation. We really enjoyed our stay and would recommend this hotel to anyone coming to downtown Chicago.

Stayed: July 2014
Thank Mr_Kramerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoScherer, General Manager at Kimpton Hotel Monaco Chicago, responded to this reviewResponded 16 July 2014

Dear Mr_Kramerica -

Thank you for coming to celebrate with us this 4th of July! We're so happy to hear that you enjoyed your stay, and that you got a chance to have a great meal in South Water Kitchen We look forward to your next visit!

Cheers,

Marco Scherer

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Reviewed 30 June 2014 via mobile

Very rarely do you stay at a place and your room looks like the pictures on the hotel site. I was pleasantly surprised when we walked in and the room was the exact replica of the website.

Clean, friendly staff, great food. Try the PB&J for breakfast!

Stayed: June 2014
1  Thank tammy0406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoScherer, General Manager at Kimpton Hotel Monaco Chicago, responded to this reviewResponded 16 July 2014

Dear tammy0406 -

So glad our online photos are able to perfectly capture the beauty & spirit of our guestrooms and that your stay overall went well. The PB&J is definitely a favorite here, and we're happy you liked it too! Hope to see you soon.

Cheers,

Marco Scherer

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Reviewed 30 June 2014

Positive reviews on just about everything but the final bill and treatment at the front desk with trying to resolve the issue. A room service charge appeared on my statement, which was not mine (I did not order room service, nor was I in the room when it was charged). I brought it to the attention of the front desk staff (possibly even the manager) and was told that "sometimes a room is incorrectly charged for room service but that hardly ever happens." The clerk made it seem like I was in the wrong. I was told that accounting would look at the charge and if it was found to be incorrect they would take care of it. Was not thanked for staying nor did I receive an apology, both of those would have taken the review up to a very good, because all the other staff and services were very good.

  • Stayed: June 2014, travelled as a couple
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6  Thank JWag211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoScherer, General Manager at Kimpton Hotel Monaco Chicago, responded to this reviewResponded 16 July 2014

Dear JWag211 -

We are so sorry for the billing error upon check out, especially since you mentioned enjoying your stay overall. We hope that you might give us another chance, and I would be happy to assist with any further reservations, please do not hesitate to reach out.

Sincerely,

Marco Scherer

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Reviewed 29 June 2014

Very nice environment friendly employees who satisfy every need you have. Also South water restaurant offers tastyful plates in very good prices. Hotel is locate in the centre of Chicago next to River walk and some minutes far from Magnificent mile.

  • Stayed: June 2014, travelled on business
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Thank anbonendo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoScherer, General Manager at Kimpton Hotel Monaco Chicago, responded to this reviewResponded 16 July 2014

Dear anbonendo -

We're happy to hear that our location & accommodations were just what you were looking for on your most recent stay. Thanks for stopping in to stay with us, and we all look forward to seeing you again soon!

Cheers,

Marco Scherer

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Reviewed 29 June 2014

We stayed at the Hotel Monaco in Chicago June 19-22, 2014 for a non traditional double wedding. From the time we started planning, Lisa Danno was responsive and enthusiastic. The food and wine during the event were beyond our expectations.The staff were fun and welcoming. Our stay in the Mediterranean Suite was luxurious. The location was perfect. Out of town guests were amazed at the friendliness, cleanliness and overall feel of the hotel and city. We wouldn't change a thing. Thank you! We will be back!

Stayed: June 2014, travelled as a couple
Thank Nancy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoScherer, General Manager at Kimpton Hotel Monaco Chicago, responded to this reviewResponded 16 July 2014

Dear Nancy A -

Thanks for taking the time to give us such a lovely review. Lisa is pretty great, and we're so glad to hear that she saw through all the details of your stay & everything was even better than expected. It was truly a pleasure to host you and all of your guests. We hope to become your favorite anniversary destination in the years to come!

Cheers,

Marco Scherer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kimpton Hotel Monaco Chicago

Address: 225 N Wabash Avenue, Chicago, IL 60601-2404 (Formerly Hotel Monaco Chicago - a Kimpton Hotel)
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Chicago
#7 Family Hotel in Chicago
#11 Green Hotel in Chicago
#12 Business Hotel in Chicago
#15 Luxury Hotel in Chicago
Price Range: £127 - £424 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Kimpton Hotel Monaco Chicago 4.5*
Number of rooms: 192
Official Description (provided by the hotel):
Enjoy pure sensory indulgence at the Hotel Monaco Chicago. Nestled in the heart of downtown Chicago, this luxury hotel was named one of The Travel Channel's top 40 hotels in the country. Located on the Magnificent Mile, the hotel overlooks the Chicago River and is within steps of the city's favorite destinations. This dynamic location is matched by exceptional service, exquisite amenities, stylish décor and the adjacent South Water Kitchen, creating a luxuriously rewarding experience. ... more   less 
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Also Known As:
Hotel Monaco Chicago Kimpton

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