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“Great location!”

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Kimpton Hotel Monaco Chicago
Ranked #14 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Reviewed 11 July 2014

I always stay at this hotel when I travel to Chicago. It's location is superb, very close to the trains, buses, water taxis or just plain walking. The shopping is very close and restaurants and Rush street are just within it's doors. The staff is amazing, attentive and the hotel is clean and quiet. Love the views, wine reception is fun and inviting and people watching in the lobby is fantastic!

Stayed: September 2013, travelled with friends
1  Thank sd1859
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoScherer, General Manager at Kimpton Hotel Monaco Chicago, responded to this reviewResponded 16 July 2014

Dear schitjian -

Thanks for making us your home away from home when you're here in Chicago. Our location is great, but it is our staff that we're most proud of and I'm happy that they are an important part of your stay as well. Feel free to come people watch with us anytime, we secretly enjoy it too!

Sincerely,

Marco Scherer

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897 - 903 of 2,444 reviews

Reviewed 10 July 2014

We had a great stay in Hotel Monaco Chicago in March 2014. The location of hotel is just great. Staff is friendly and helpfull. Our room was just create with a nice view to river. Wine tasting in the lobby was nice.

  • Stayed: March 2014, travelled as a couple
    • Location
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1  Thank Jarkko17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoScherer, General Manager at Kimpton Hotel Monaco Chicago, responded to this reviewResponded 16 July 2014

Dear Jarkko17 -

Thank you for your great review of the Monaco Chicago. You hit all the best bullet points from the river views, to wine hour, and even our staff, we're so glad everything worked out well for you. We hope that means we'll see you again the next time you're in Chicago!

Cheers,

Marco Scherer

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Reviewed 8 July 2014

I stayed in both in consecutive weeks...while Chicago is good, and Michael the doorman/bellman is a wonderful ambassador for the hotel, and the city, Michelle the manager of the dining room, was somewhat rude, when I sent back a cold dish, it came back still cold, and she put her hands on her hips and said something like, "what is wrong with it?" in a rude manner...unlike most of the Kimpton associates who are so customer friendly...I told her, and since I was in a hurry, I couldn't wait for them to redo the dish (a flatbread with gobs of runny goat cheese, and a few small pieces of "beef tenderloin" , tiny and cold....I told her ok, and mentioned her attitude, and she then said she was sorry, and offered to comp the whole meal, which i declined, telling her that I'd rather she change her attitude with future guests than comp the other parts of my meal....again she wasn't awful, but a bit rude, and I am used to the amazing service and attitude you get from other Kimpton folks....

  • Stayed: June 2014, travelled on business
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1  Thank Stewprop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoScherer, General Manager at Kimpton Hotel Monaco Chicago, responded to this reviewResponded 16 July 2014

Dear Stewprop -

Thank you for taking the time to share your stay experience with us. While I'm so glad to hear that your overall hotel experience was good, and that Michael took great care of you, I'm so sorry that you had a disappointing experience in the restaurant.
I really appreciate you bringing this situation to our attention so that we may address it and ensure that your wishes of a pleasant experience for future guests are met.
We hope that you'll give us another shot the next time you are in Chicago, we'd certainly love the chance to make it up to you.

Sincerely,

Marco Scherer

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Reviewed 6 July 2014

We always stay at a Kimpton Hotel when we can because of our dog and cat. They treat us and them like royalty. The Monaco has a very good location and lovely rooms. Going to two other Kimptons in Miami at the end of the summer. Can't wait!

  • Stayed: June 2014, travelled as a couple
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1  Thank lenore j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoScherer, General Manager at Kimpton Hotel Monaco Chicago, responded to this reviewResponded 16 July 2014

lenore j, we love your Kimpton loyalty!
Pets are just as much a part of the family as humans, and we're so glad you bring them with to enjoy the hotel along with you. We'd love to see you the next time you're in Chicago, until then, enjoy our sister properties in sunny Florida!

Cheers,

Marco Scherer

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Reviewed 6 July 2014

We arrived late at night due to a substantial delay in our train from San Francisco, but was still greeted by a friendly receptionist who completed check-in procedures quickly and effectively. We had paid extra for a riverside view and was given a room on the 12th floor. We really didn't know what to expect from the advertised seating areas in the panoramic windows, but imagine our reaction when we opened the curtains at just before midnight to see the lights of Trump Tower and other skyscraper buildings lighting up Chicago and the river down below with a variety of small boats still going up and down - priceless!!
We choose Kimpton now due to its very high levels of customer service and perks offered to its "In Touch" members and we were certainly not disappointed with any aspects of this hotel from its rooms, its staff or its location.
If you do chose this hotel, pay that little bit extra for a river view room - we sat in the window last Monday night when a severe storm hit Chicago, amazed when the top of Trump Tower and other skyscrapers disappeared into low cloud and transfixed by the lightning storm displayed overhead.

Room Tip: Always go for a river view room.
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  • Stayed: July 2014, travelled as a couple
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Thank dawnngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoScherer, General Manager at Kimpton Hotel Monaco Chicago, responded to this reviewResponded 16 July 2014

Dear dawnngel -

Your review was almost poetic! You did an even better job of painting a picture of how great our river view rooms are than we ever could! We're looking forward to hosting you on your future Chicago visits, and we'll keep one of those river view rooms ready for you!

Cheers,

Marco Scherer

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Reviewed 6 July 2014

My fiance and I spent a week in Chicago for his birthday, and after reading a number of reviews on Tripadvisor, we selected Hotel Monaco. From the very first moment we arrived, we were catered to. The man at the door, Antonio, was friendly and courteous and KNOWLEDGEABLE. He understood our frayed nerves after six hours of holiday/rush hour driving. He took our bags, parked our car, and pointed us to the wine reception in the lobby. After unpacking, he directed us to a MAGNIFICENT, yet unknown restaurant that was the opposite of a tourist trap. We tried to tip him, but he said it was his job and that he loves doing it. Every time we saw him, he had something helpful to say. Next was Dana at the front desk. She greeted us with a warm demeanor and checked us in promptly. There was a delicious snack left in the room with compliments for my fiance's birthday, which was a nice personal touch, and Dana gave us excellent directions and some good suggestions for night life. The room? Sparkling clean and the view was breathtaking. The bed was comfortable and the towels were soft and fluffy. We almost didn't want to leave that night because we were so tired. The walls were quiet, the curtains blocked out all lights, and there was virtually no street noise--a light sleeper's dream.The next day, housekeeping cleaned the room to sparkling again, and they left us a personal note and birthday greetings. Like I said, the attention to detail in every aspect of the visit was shocking, especially in a time in which businesses seem to be cutting corners. Every time we came back to the hotel, we were personally greeted. Check out was similarly fast and friendly with Gwen, and my bill was accurate and easy to read. I have stayed in hotels from California to New York, and this is honestly the nicest, cleanest, and friendliest. We actually are coming back in August simply for a chance at another mini-vacation...just because of the experience. In fact, as soon as I am finished here, I am going to write a letter to the corporate office to let them know.

Room Tip: Ask for a river view room...
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  • Stayed: July 2014, travelled as a couple
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Thank Trish415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoScherer, General Manager at Kimpton Hotel Monaco Chicago, responded to this reviewResponded 16 July 2014

Dear Trish415 -

Your review makes our hearts happy! We strive to convey our genuine care, attention to detail, and overall love of our jobs here at the Monaco in every interaction - it sounds like Antonio, Dana & Gwen were great ambassadors of that goal. I must say, I'm delighted to hear that you've already got another trip booked, and we definitely look forward to seeing you & your fiancee again!

Sincerely,

Marco Scherer

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Reviewed 6 July 2014

We stayed here after the Navy Pier July 4th fireworks and enjoyed our experience. We had a river view room near the top of the hotel that included 2 window box seating areas. The window boxes are a fun place to sit and view the activity below. Service was attentive and the staff was helpful. Location just one block off Michigan Avenue and along the river is convenient. We'd stay here again.

  • Stayed: July 2014, travelled as a couple
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Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoScherer, General Manager at Kimpton Hotel Monaco Chicago, responded to this reviewResponded 16 July 2014

Dear Gary W -

Thanks for taking the time to review your recent experience at the Monaco Chicago! We're glad to hear that your stay here did not disappoint, and we look forward to hosting you again soon.

Sincerely,

Marco Scherer

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Additional Information about Kimpton Hotel Monaco Chicago

Address: 225 N Wabash Avenue, Chicago, IL 60601-2404 (Formerly Hotel Monaco Chicago - a Kimpton Hotel)
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Chicago
#7 Family Hotel in Chicago
#11 Green Hotel in Chicago
#12 Luxury Hotel in Chicago
#12 Business Hotel in Chicago
Price Range: £88 - £284 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Kimpton Hotel Monaco Chicago 4.5*
Number of rooms: 192
Official Description (provided by the hotel):
Enjoy pure sensory indulgence at the Hotel Monaco Chicago. Nestled in the heart of downtown Chicago, this luxury hotel was named one of The Travel Channel's top 40 hotels in the country. Located on the Magnificent Mile, the hotel overlooks the Chicago River and is within steps of the city's favorite destinations. This dynamic location is matched by exceptional service, exquisite amenities, stylish décor and the adjacent South Water Kitchen, creating a luxuriously rewarding experience. ... more   less 
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Also Known As:
Hotel Monaco Chicago Kimpton

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