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“Excellent staff and location, outdated room”
Review of Omni Chicago Hotel

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Omni Chicago Hotel
Ranked #31 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed 10 June 2014

Stayed June 5-8, 2014. Room needs refresh! Carpeting, wallpaper and couch old and dull. Caulking in bathroon deteriorated. TV in living room was digital and tv in bedroom was an oval screen, big box from the 90s. The location was excellent, the breakfast was served in a room with a great view and it was a good buffet. The staff is super friendly throughout and made you feel welcomed and appreciated. When I made the reservation I told them it was my wife's birthday and the management surprised us with some cake and a bottle of bubbly, nice touch!

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
1  Thank F. William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,907 - 1,913 of 3,557 reviews

Reviewed 9 June 2014

The hotel has a great location! Close to everything and cab rides are cheap if you want to venture a bit farther. The hotel it's self isn't anything amazing, with minimal amenities and costly upgrade ( they charge you to request a mini frig.. Really!??!). BUT the staff makes up for it!!! They are all WONDERFULLY AMAZING!!! Any and everything I needed to know or wanted they were right there and very helpful! It honestly felt like we were a guest to their home, and not just a couple of the staff, everyone!! I can not say enough about them!!

  • Stayed: June 2014, travelled with friends
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3  Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omni_Manager, Manager at Omni Chicago Hotel, responded to this reviewResponded 10 June 2014

Thank you for the wonderful review of the Omni Chicago. Our staff is fantastic, and we’re glad they made you feel at home while you were here. We appreciate the feedback, and we hope you will stay with us again next time you’re in Chicago.
Aaron, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

Every staff member was so friendly and went out of their way to help. Since the Omni is located 1 mile north of the Chicago Architecture Foundation tour starting point, we requested complimentary car service each morning. Valda, our wonderful driver, was always ready with a smile. The complimentary morning beverage is another great Omni Select Guest perk. Since it was our anniversary, we even received champagne the night we arrived! The rooms were spacious, with comfortable bed and seating areas. Easy walk to restaurants and the amazing Dreihaus museum featuring Tiffany.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
1  Thank wrpcons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2014

This is like many other above-average, big, middle-of-the-road choices. Predictable, safe, clean, with all of the basics covered. - I suppose one of the good reasons to choose it is the great location for Michigan Ave shopping. Otherwise, the room was clean, quiet, and in good shape. The bed was comfortable (not too hard!). The TV had many channels. The fitness room was good, and average size. Reasonable WiFi rates (but not free unless a preferred customer). Service was friendly, with typical express check-out. Overall, good dependable choice.

Room Tip: Ask for an East side room, and get some elevation (15+ floor) to get a nice view.
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  • Stayed: June 2014, travelled on business
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1  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omni_Manager, Manager at Omni Chicago Hotel, responded to this reviewResponded 10 June 2014

Thanks for taking the time to post a review. While Wi-Fi isn’t free unless you’re a member of our Select Guest program, it is free for anyone to join. We hope you will consider us again next time you’re in Chicago.
Aaron, Hotel Manager

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Reviewed 3 June 2014

This was our first experience with Omni. Location, location, location.... The location is excellent easy access to the airport and all the sights using the public transportation. We bought the 7 day unlimited use public transportation. City pass also. Just what you would expect from a big city Hotel. Lots of bellmen, front desk staff and plush surroundings. Check in was easy. The room was more than expected for a standard suite. Very spacious and well appointed. Bed very nice. Furniture in great condition. Bathroom, desk, wet bar etc. Only issue the was confusion about our turn down a couple of nights no big deal we lived. Staff all courteous and customer service oriented.

Stayed: May 2014, travelled as a couple
2  Thank Jeff J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

We spent 10 nights in this gorgeous downtown hotel, on top floor room 2507. We had the most awesome views over Michigan Ave towards the Lake. Very friendly staff, the service was outstanding. Make sure you hang the " do not disturb" sign on the outside of your door as cleaning staff can be quite intrusive in checking if all is ok. One afternoon, my friend had a cleaner entering the room while she was having a shower. I hope to book the same room again next year.

Stayed: June 2014, travelled on business
1  Thank ozitis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omni_Manager, Manager at Omni Chicago Hotel, responded to this reviewResponded 10 June 2014

Thanks for choosing to stay with us. We’re glad you had a great stay and enjoyed the view from your room. We do apologize for entering your friend’s room while she was in the shower, but we do knock and make sure any member of our staff announces their department before entering a room. But we’re happy to stay away from your room if there is a do not disturb sign. We look forward to seeing you again next year.
Aaron, Hotel Manager

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Reviewed 3 June 2014

Overall, the Omni Chicago is an excellent chain hotel catering to business and weekend travelers. The location is ideal, right off Michigan Avenue and blocks away from the Chicago Loop. Competitive prices for a sizable, clean, and well appointed room and very nice, helpful staff. Check-in and out are a breeze and members of the Omni Select membership program will enjoy free basic wifi and complementary breakfast beverage and newspaper.

FULL REVIEW - PROS

LOCATION - The hotel is located off Michigan Avenue, but is quiet. You have easy access to many (many!) shops, a CTA station (Chicago-Red, metro), and the Chicago Loop. Trader Joe's is a few blocks away if you're looking to save on (breakfast/snack) food costs.

HOTEL - Standard Omni look: upper, mid-level business hotel, professional look that is not fussy nor very creative. Fast track check-in/check-out available. All staff were extremely friendly, very kind, and attentive.

ROOM - The suite, with a separate bedroom and lounge area, is spacious for a hotel in Chicago. The room was clean, well appointed (toiletries, etc.) and amenities included a fridge and coffee maker. Again, it is the standard Omni look, which is perhaps one of my only critiques of the chain -- its rather serious looking, darker tones, and not very creative or fun (minor point, I know). Nonetheless, our room (22nd floor) was quiet.

FULL REVIEW - CONS

HOTEL - Access to the reception area is different - once you enter the "lobby" you take an elevator up to the 3rd floor. Getting and in and out of the hotels requires taking 2 different sets of elevators. Not a big deal, but just worth noting.

ROOM - Although well appointed and clean, it could use some brightening up. Ask for rooms on upper floors where you are likely to have better natural/sun light (otherwise the room seem very dark, even with all the lights on) and (hopefully) good views.

FOOD - As with many hotels, you are better off taking advantage of the fridge and stocking up on breakfast essentials and snacks (Trader Joe's is just a few blocks away). Even the discounted breakfast items remain pricey.

Room Tip: Highly recommend folks take advantage of the Omni Select membership program which is free and provid...
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  • Stayed: May 2014, travelled as a couple
    • Value
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1  Thank JulipBean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Chicago Hotel

Address: 676 North Michigan Ave, Chicago, IL 60611-2883
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Chicago
#23 Luxury Hotel in Chicago
#26 Romantic Hotel in Chicago
#27 Family Hotel in Chicago
Price Range: £121 - £343 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Omni Chicago Hotel 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
The only all-suite luxury accommodations on Michigan Avenue are now even better - located in the heart of the city, the Omni Chicago Hotel is celebrating its recent renovation. The $11 million transformation includes a renovation and upgrade of all public space, and newly appointed guest suites, including 10 specialty suites. Inspired by Louis Sullivan's intricate sketches, the Chicago School's building materials of terracotta, limestone, steel and brick and the whimsy of modern sculptures synonymous with the city, the new Omni Chicago guest room is truly a reflection of Chicago's unique blend of modern and historical charm. ... more   less 
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Also Known As:
Omni Chicago

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